Even as a 6 time Honda owner, I was blown away at ...

Even as a 6 time Honda owner, I was blown away at mt first time visit to Royal Honda. I entered the pristine Service Area through automatic doors and was immediately greeted by a cheerful service rep at my car door, who checked me in and directed me inside. Roy Sellers walked me through my repair and arranged for a shuttle, and was able to look up my prior service records out of state to recommend service needs and warranty information. Fresh coffee and several copies of the newspaper awaited me in the spacious socially distanced waiting room. Raymond, the shuttle driver, was courteous and personable for both trips to and from the dealership. The flow for checkout was as seamless as check in with everyone politely keeping distance while offering direction before i even needed to ask.Roy was kind and carefully explained my service and recommended my next steps for checkups. What could have been a typical errand to endure was quite a pleasant experience. Everyone i spoke to seemed to actually care about their jobs and their customer s experience. Bravo to management for creating a positive environment for their
Employees and customers.