RockAuto, LLC Reviews

ROCK AUTO ROCKS OUT PERFORMS ANY AUTO PARTS STORE THANK YOU!!!!!

Specifically selected parts because the description, Details and what is included in your order all listed a specific part to be included in the order ( brake wear sensors). Sensors not in box. Contacted customer service they said not included because the application doesn't call for it, yet the application does call for it on this specific car and their own web site states that those parts will be included. Had to purchase them from apparently, a more reputable on-line parts supplier. They really need to train their employees so that they are up to date on specific parts applications and review / revise their web site to remove false information on what parts are included in your order. Its really a Sad situation.

Refused to refund my core charge because they said I didn't send it in the original box. After various emails back and forth (they wont' talk on the phone) They admitted that they did get my parts in a original AC Delco Box, but it wasn't the correct box, and still refuse to refund me. I sent the parts in the boxes that they came to me in. This is currently ongoing and I'm going to be contacting my credit card company because this seems incredibly fraudulent. My family and friends all used to order off of this website and unless this gets resolved none of us ever will again.

I bought an alternator and a belt, took 1 1/2 weeks to get the belt 2 days for alternator

Great website, easy to navigate, prices are very reasonable, quick shipping. Be sure to bookmark their website

John

Great place to get your auto parts. The parts I ordered are of great quality and at an excellent price. Power steering belt and door handle for a Hyundai fit perfectly. Haven't received the ignition coil yet due to the USPS not delivered yet from Akron Ohio.
Highly recommend!!

My car has been on a lift for 3 weeks. We order 1 caliper for my car, you send the wrong side ordered. We had to fight just to get it returned. We then again order the correct part AGAIN and the part we receive is for the wrong model of the car. This is ridiculous! And now we have to again fight to return the part the ROCKAUTO sent in ERROR TWICE. This is causing unnecessary frustration. 3 weeks for a break job. And the best part, cant even speak to a live person

If your from the old school and completely capable of preforming your own automobile repairs and maintenance, look no further!

I have been purchasing parts from RockAuto for more than 14 years. I have been generally happy with their pricing and delivery. As with all things you find the true measure of a company when the need to address a problem. I ordered brake parts for my car and chose delivery that should have had them to me in a few days. The indicated same day shipping with no progress for 2 days. My deliver went from a thursday to a Saturday and then a Tuesday. When I complained they would refund the parts but not the shipping to return. I know they have legalize to back away from their responsibility but when delivery keeps being moved they need to step-up.

Good Prices and quick shipping. Easy to find the right parts for my Jeep. I loved it!
3 days to ship to Sweden and i saved about 75% incl shipping and coustoms fee compared to my local dealer.

I have purchased several auto parts from Rock Auto in the past and have always had a good experience, good selection of parts at very good prices.

Canadian customers take note. Ordered a part Monday at approximately 2:00PM picked up part at my local Ontario post office Thursday at 3:00PM. In addition, no custom brokerage fees. All I paid was the price quoted by Rock Auto. Great delivery, great service, can't ask for more than that.

There is only one place I will go for auto parts. . . . ROCKAUTO !

Ordered a Carter fuel pump for my "58 Fairlane on Wednesday, got the unit on Friday. Quick, quick service. Very satisfied with their price also. Which was the best price around. THANK YOU!!!

Rock Auto is the best parts store online. I have had nothing but prompt shipping. Perfect parts and saved a lot of money. Great selection.

Once again the item that was shown to be in stock wasn't. RockAuto didn't notify me in a timely manner so that I could order from a different source. I wouldn't recommend ordering from them as this isn't the first time that an item was attractively priced (bait) caused me to place an entire order with them only to find that they had only part of what I ordered and not the items that caused me to place the order in the first place. I'm going to treat them as if they don't exist. When you add up the time delay for notification and refund it's not a good value to me.

If you pay attention to what you are ordering, and do you background homework, you won't be disappointed. Like any online ordering, you can't see feel or touch to ensure what you are ordering is exactly what you need. If you don't want to do all that extra work to ensure you get the right part, then buy a Mopar! :) At least they don't try so hard to make it difficult to get the right part!!

Order package Saturday 3day shipping 5 days past still waiting

I have just received a part that I have ordered from Rock auto, I am very pleased with the services the company has provided.Thanks Rock auto staff.

Rock Auto had all the parts that I needed at a very low price. They had all the parts I needed in stock for my 94 Buick. They also have a very knowledgeable and polite customer service as well. I recommend checking Rock Auto for parts before anywhere else first.

Great Stuff-Great Prices-Great Service-Always;;;;;;;;;;;;;;;;.

Good service, decent delivery, Price was a bit high for a re-manned distributor.

One of the best places to find and buy auto parts. Been shopping with Rock Auto for years now and they always have the parts I need at great prices. There returns are simple and the shipping times very reasonable. I highly recommend Rock Auto for anyone looking to fix or upgrade there rides. Thanks RA!

great parts with low prices. i have spent hundreds on there site.

WOW I Got the part in just a few days.
I paid the Chevy shop $250.00 to put the head light assembly in the left side of our 2005 Malibu, but I only paid $61.77 to you to get the assembly for the right side and my neighbor and I installed it less than 10 minutes. Great
Thanks, Jean

The ONE and ONLY source for parts that I use to do all my own maintenance on my E30 BMW. I've been using their services since 2013. Excellent prices and on-time delivery for emergency fixes and maintenance for almost any make/model. I highly recommend RockAuto to all my friends and family before letting them get whatever it may be from the rude staffed and over priced auto parts stores all around me. Thank you all at RockAuto for helping me to restore and maintain my 1992 E30 BMW 325i convertible!

I've ordered from them for a while, never a problem. Never a return. Until one day. I can't fault a re-seller for a defective part. However they are putting me through HE## to return a part. Their support rep even questioned whether it was installed right. (It was a brake part....Son, I've been doing this for MANY years on MANY cars... just take the return). 2 weeks now. May need to escalate issue.

Terrible customer service! They sent me the WRONG SIZE brake pads then they refuse to take them back, I even double and triple checked the description of the parts I ordered TO MAKE SURE THEY WEREN'T THE WRONG ONES!. So now I have to eat the price because they can't do their jobs correctly? I will never shop at this scam rip-off place ever again! If I could give zero stars I would..

Only problem you don't put customers name on parcel others using have same problem when ordering from rock auto !thanks pete

RockAuto has every part my Ford F-550 will ever need greatest place good prices good delivery I won't buy parts from anywhere else thank you RockAuto you have a customer for life

Be aware from their shipping methods. They shipped my parts, my wife was at home during delivery day and she never heard of anybody knocking or ringing. First thing I know is my parts was on their way back to warehouse for refund. They charge me twice for shipping for returned parts. No notice was left in my mail or any second attempt for delivery ( if they ever tried once). Looks like a technic (from them of the carrier? - Landmark in this specific case) to grab you more money from your pockets.

Sent me the wrong brake pads. It was more than 30 days ago so I couldn't get a refund. Cost me $87

Rockauto is the best value in auto parts available. I have been using Rockauto for a long time and always have been very happy with each purchase. On the rare occasion that there was a problem they fixed it right away. Returns can be costly with all of the shipping, but I have only had to return one item because I personally made an ordering mistake. Their parts look-up is easy to use and accurate. If there is a mistake and you get the wrong part because of their system they correct the problem and get you the part you need. Great company to do business with.

good pricing quick delivery, not good for established repair facilities, as they do not honor tax exempt status.

I have had great experience with rockauto. They instantly emailed me order confirmation and shortly thereafter shipment confirmation with tracking .In 2 days I have received my order. Parts were good. Order packed well.
This is type of service we are all looking for. we do not want any excuses any other sites give us .

The first place you should check when you need a part.

Customer service nonexistent!! My 250.00 gift certificate was emailed to the wrong person and I can t find anywhere or a customer service number for help!! Terrible experience

best place to buy parts anywhere in the world in my opinion....

Excellent customer service with amazing part and great delivery.

Good place was over the phone very helpful.They do a good job with the customer

They have NO customers service people! No one answers the phone, no one returns messages. How are they still in business???
I will never do business with them ever again!!!

Company sucks will not return parts havent heard anything for 2 days

I ordered 2 tie rod ends order #85003676, and the parts were shipped to Albania by mistake.
As soon as I typed the destination zip code, the screen disappeared.
I thought that the zip code was enough info for you, and the tierod ends were on the way to Boise Idaho.
Not true!!
The tie rod ends went to Albania!
That aparently is the first country on your list..

I am unable to talk to anyone, so my screams for help, could not be heard.
I want to be reinburst for the order. It was not my error.

Ron Hillstrom

Since becoming automated, they fail in refunding orders. Do not use! No way to talk to a person means any return a machine processes incorrectly means you will lose money. Garbage company now, lost a lot of money because they lost my return shipping it from one of their warehouses to another.

Good parts & prices. I always get exactly what I order

Received my order quickly and in good shape. Reasonable prices too.

Had the worst exp. I purchased a clutch slave cylinder for 01 ranger and the part came with no boot.When the catalog stated that no throw out bearing came with it I purchased it because I purchased a clutch kit as well which came with bearing.Why would catalog say no bearing but not no boot.The so called manager ben said I should of compared pics but I did not pull tranny out yet because I had to drive it intill parts came to fix it.When I told BEN this than he said I should of compared it to other pics in catalog.I cant believe I have to compare parts and pics to be able to trust what I am buying. And the biggest kicker is when I asked about the boot when I pulled out tranny and noticed the slave had a boot they ben said rockauto don't sell the boot.Can you believe that they would supply half of the part and not offer the other half.And THEN im told I have to pay to ship part back to get refund for the half of part I have.I will be passing this on to all my friends and family that deal with rock auto and I hope they pass it along too that rockauto is shady.And there so called manager BEN treat customers like trash

The biggest waste of money and time was shopping on this site. They sent me the wrong parts to my car when I filled out all of the information correctly while searching for them. I then had my car taken apart only to find out the parts would not fit. The Return Authorization was a pain and I would have to pay shipping. I did it anyways since I was forced to get the parts elsewhere rather than wait over a week with my car in pieces.
They authorized the return on the incorrect parts only never provided a shipping address. I tried calling multiple times but you can't get ANYONE on the phone. Finally I got a rudely written response to an email saying it had been over 30 days (Only because I did not have an address to ship the bad parts to) and they chancged the status of my RMA to not authorized. I feel I have been cheated and will be taking it up with my credit card company. Save your money and shop somewhere that has any sort of customer service and who will stand behind their products and do what they say they will. That is not Rock Auto.

They are notorious for sending the Wrong parts which in turn wastes your time and ends up costing you money.

Contacts RockAuto my part hasn't arrived and they stole my money I need to speak to a representative ASAP

Outstanding, the quick delivery's along with the zero order error is why I keeping coming back. I want everyone at Rock Auto how great of job you all do. Keep up the great work.. Regards, Bart Polich.

Quick Delivery, Easy to navigate, Great service, Can't beat the price for OEM parts. Vast selection of aftermarket parts as well. Recommend to anyone who need to buy parts big, small, high quantities, or quick one off jobs.

Amazing service, awesome prices, best around in fact, some parts can be hard to find, for example, when looking for a rear bumper for a 03 sierra, you need to look at a 2000 sierra to find it listed, cumbersome but they do have it, and the only other downside is Canadian shipping and stock costs, we need brakes and normal wear items stocked in Canada so shipping isn't so pricey, its the only thing that would keep me from buying more shop stock and parts.
Otherwise amazing and very professional.
Thanks RockAuto

No problems again. Thank You for such great service.
TERRY

I've used Rockauto several times in the past and had nothing but good things to say except this time around. I ordered re-manufactured brakes by Raybestos and am very disappointed in the inconsistent materials they used (some had stainless pistons, and some had painted cast iron) and the total lack of hardware on one of the rears. The reason this gets one star isn't because there was a problem, but from Rockauto's CLEAR lack of customer service and problem resolution. Everything refers you to the websites "order status" page, which is not helpful because I have already set up core returns, (not shipped) and it won't let me "report a problem" anymore. When you call the phone number, unless you're going to place an order, you will not get a live representative. This is bad business. I work in customer service for an automotive parts distributor, and we have an 800 number, online chat, email, and walk-in capabilities. HIGHLY disappointed in the lack of effort, and because they lack customer service, I will not be recommending their business.

Don't screw yourself over. They sent me the wrong parts n charged me for it. I call customer service they told me to get lost.

just got back from 5 so call auto parts stores no body had the part i needed sad that they could order it and that it wood take several days to got the part.came home and looked on rock auto found the right part i needed ,will have to order it will take some time to get the part.the best thing about this review is the part on rock auto is app.$20.00 chipper and i don't need to drive all over town just to learn that the so call part store are ordering the part from rock auto and pocketing the 20.00 dollars that they over charged me!

have ordered parts from several places and rock auto has been at top of chart for fast delivery and great value. they are my number one go to for parts. ROCK ON!!!!!

Don't order parts from this website. Or they will steal your money, I been a customer for more then 5 years and I been treated like crab, they always send wrong parts and try to charge you for it or return fees even tho they messed up the order . Or you could also try to over night it n pay like 100 to 200 on top for shipping they'll still arrive like 4 days later. Absolutely worst customer service ever , they'll even hang up on you or develop an attitude. Honestly save your money n order from ebay...

First of all, I like their website. Secondly, the whole order process is relatively simple. RockAuto ships internationally. Not only are their prices great, their shipping rates to Canada are among the lowest I seen. They also supply tracking numbers which is a really good thing. Delivery was on time, actually receiving the order a day earlier than expected. Great experience. I highly recommend RockAuto.

They have almost any part for your car/oldtimer, delivery is always on the predetermined time even if you live on the other side of the ocean.

RockAuto is the best you can't beat the prices and the merchandise they are great

RockAuto.com carries most of the auto parts you're looking for. From power train management to steering and suspension, brake system parts, interior and exterior parts. They carry high quality parts at a great price. But they also carry cheap low quality parts. And in the automotive industry, you get what you pay for. Thankfully they categorize their parts in order from cheap to best.

Had a bad experience returning my online order
Purchase a rack from them and they sent the wrong part , I printed out there return label and seal it in the box they shipped to me, the box I said the box was damage by FedEx during the shipment
So where in there return policy they cant return m.j y refund do to the box being damaged doing shipment
This is BS folks watch out for them

Good prices, but always poor customer service. If you buy a part that has a core charge, be sure to keep your original box or be prepared to lose that deposit.

Overall great experience, easy to look up parts, great prices, and delivery was faster than i would have expected, and no problem with the shipping process, have not ordered anything very heavy, but when i do, i feel it won't be a problem, and i will refer them to family and friends!!!

I ordered new shocks on Thursday and they arrived on Saturday! Great low prices and super fast delivery. Fantastic packing absolutely no shipping damage. I love Rock Auto!!

Good prices ,fast service, excellent delivery service. Parts arrive faster than most to our remote Canada village

Very nice to have a supplier that is great to their customers

Everything I have ordered has been the perfect part and at an awesome price. My truck is almost brand new again. Thank you Rock Auto.

BEST DELIVERY EVER! i ORDERD AND WAS TOLD 3 TO 4 DAYS IT WAS ON MY PORCH IN 22.5 HRS FROM MY ORDER! wow rOCK AUOTO AND DHL YOU rock!

This is my favorite place to shop. It's easy to find what I need, the prices are a fraction of the price of local auto parts stores and shipment is always rapid.

I ordered two struts for my Acura MDX. I received them and one was in a damaged box. I tried to install them and it turns out they sent the wrong part/ they gave me one that was correct and one that is for a Honda Ridgeline ...

So now I have a car that is missing a strut and inoperable. I go to the website and there is no contact information, no phone number and no email. I have to request a return and once it s shipped, they will send me the right part.

I go to drop it off at fedex and they won t take it as the box has a hole in it (it came that way). What now?? Anyone have any tips? Better business bureau? Get the credit card company involved?

I have ordered from them in the past and they did fine. This is a disaster though. How many weeks will I be out a car?

Absolutely love this company, can't beat the prices if you're willing to wait for shipping

Very competitive pricing, quick shipping, sent the right parts which all arrived undamaged. Can't ask for much more than that, unless they send someone to install them for you!!!

I ordered 2 engine oil cooler lines for my 1992 k 1500 w/t pickup 4.3 . They were here in 3 days. One line fit perfect & the other was for Totally for something else . Found out it was a Restocked item put in another bag with my part number on it. Useless !!! They said "keep the part & we will send you another" had to wait another 3 days !?!? DUHHHH

Greetings, Mechanistas! rock auto has saved me from the preverbial fire countless times by simply having the part i needed period ! hard to find, discontinued . or obscure, they seem to havr what you need a t a decent price, unlike all the chain, fuzzy dice brokers of barts. and i choose shipment, which is so convienient. i hope you choose rock auto first for all your hard to find parts, first. ive have great successes with them. five stars!! rock auto, you cetainly arent no sucker parts place like the standalone stores here in Rome, Georgia. who are shaking their heads asking what a spindle nut is anyways, and after checking found out they dont even carry one of any make or model for changing after wheel bearing replacement. no wonder all business is getting handled online these days. the disosaur parts stores have let me down once again..and totally wasted my time and money.. rock auto has been good about the parts and the returns.. i recommend them .. and not ought - no-zone or admiss auto parts nor o'rightious...they just dont get it!...

I ve been trying to order a compatible pigtail for a RU404T resistor module and your web page is completely useless and no way to contact anyone. I ordered the wrong one it was for the blower mtr and I thought it was for the resistor module . Disgusted in Texas!

Bought rear caliper bolts for a 2010 Chevy Camaro. Bolts for front and rear calipers are different, but there is only one part number on your website. I paid $10 for 4 rear bolts, and was sent front bolts. To return them, I have to pay $6 for a RMA and a return label. Not worth the trouble, and since this was the first time purchasing, dont think I'll order again. Too much competition to feel duped.

Rockauto told me that I could contact them on a specific date if product wasn't received, I contacted them on the date provided and was told to be patient. After that email when I checked order status I got a message saying that the item is in transit and case is closed and item can't be returned (I haven't even received it) Now when I try to email them I get automated message saying that I can no longer reply to the email address that we've been commenting on. Looks like they've stolen my money and I can't do anything about it!

Great place to get parts, I get all my parts from RockAuto!!

I wish there was negative 10, because that is what they would get. Cheap parts and horrible customer service.

Great customer service! Awesome selection of parts for just about every vehicle! Not to mention great prices!!
Rock Auto always comes through for me when I need parts!!! Delivery is fast and reliable!!
Keep up the great work!!!
Customer for life!!

This is the third review I've made of Rockauto today (Unexpectedly lol) so I'll simply say that I've used them for years, and never had a problem. They have great customer service.

Finding and ordring my part was easy, and arrived a day earlier than scheduled. Price was great and part fit right in without any fuss.

Online only. Open a store! I would drive from an hour away. You would kill Advanced Auto Parts and O'Reillys.

Most excellent pricing and service! Easy returns, A+ Customer Service!

I have only good experiences buying from RockAuto. I am impressed by the variety of selections for most item and amazed by how fast I receive my purchases. They have many hard to find items for old or foreign cars.

RockAuto is garbage. I ordered $1500 in parts half of which weren't the right parts for my car. They fought with me on the phone claiming I made the mistake and ordered the wrong parts and when finally all said and done never refunded my return shipping for their mistake. It cost me twice as much (an extra $200) to get the correct parts sent to my house. When they finally came they were THE SAME WRONG PARTS as the first shipment. I called back and demanded just a refund on the shipping which they agreed to and then never received. I took the loss but will never shop here again. This company is full of crooks cheats and liars and I will attempt to take legal action against them for my loss (all together was around $1100 between wrong parts and non refunded shipping).

Almost always the best price for the quality of the products. Super easy returns too with discounted shipping. Plus, if they don't have it, you probably can't get it anywhere but the dealer.

Excellent company, we have 3 chevrolet cars 88, 93 and 94. All the parts are found here and they arrive quickly to Costa Rica. They always give you a sticker with a magnet with a classic photo.