I have been purchasing parts from RockAuto for mor...

I have been purchasing parts from RockAuto for more than 14 years. I have been generally happy with their pricing and delivery. As with all things you find the true measure of a company when the need to address a problem. I ordered brake parts for my car and chose delivery that should have had them to me in a few days. The indicated same day shipping with no progress for 2 days. My deliver went from a thursday to a Saturday and then a Tuesday. When I complained they would refund the parts but not the shipping to return. I know they have legalize to back away from their responsibility but when delivery keeps being moved they need to step-up.