Rockauto told me that I could contact them on a sp...

Rockauto told me that I could contact them on a specific date if product wasn't received, I contacted them on the date provided and was told to be patient. After that email when I checked order status I got a message saying that the item is in transit and case is closed and item can't be returned (I haven't even received it) Now when I try to email them I get automated message saying that I can no longer reply to the email address that we've been commenting on. Looks like they've stolen my money and I can't do anything about it!