I've used Rockauto several times in the past and h...

I've used Rockauto several times in the past and had nothing but good things to say except this time around. I ordered re-manufactured brakes by Raybestos and am very disappointed in the inconsistent materials they used (some had stainless pistons, and some had painted cast iron) and the total lack of hardware on one of the rears. The reason this gets one star isn't because there was a problem, but from Rockauto's CLEAR lack of customer service and problem resolution. Everything refers you to the websites "order status" page, which is not helpful because I have already set up core returns, (not shipped) and it won't let me "report a problem" anymore. When you call the phone number, unless you're going to place an order, you will not get a live representative. This is bad business. I work in customer service for an automotive parts distributor, and we have an 800 number, online chat, email, and walk-in capabilities. HIGHLY disappointed in the lack of effort, and because they lack customer service, I will not be recommending their business.