RockAuto, LLC Reviews

Easy to use site. They have loads of OEM parts and they're clearly identified at decent prices. I use them quite a bit.

Impossible to call and speak to a person. Very poor customer service. Forced to shop elsewhere.

Rock Auto the best parts dealer around. It beats my local dealer by far.

The box of brake pads came used, it was obvious that someone had used these pads and then put them back in the box. Being a mechanic I know the smell of brake dust and the box was full of it. The picture shows the packaging ripped open and covered in dust. I find it so wrong that you would put these back on the shelf and try and resell them. I value my time and now a project that I was to get done this weekend is held up because I have to send these back and find another place to buy my parts. I am disgusted by your practices and will never shop RockAuto again.

Great selection, great price, fast delivery. Couldn't ask for more. Do your due diligence when ordering anything online, make sure it is exactly the part you want.

I am a big fan of ROCKAUTO, I am on a fixed income, so any money saved is a big help. Thank you ROCKAUTO!

Someone stole my debit card number and made a transaction for $467.36 to this place. I called and left a voice mail explain in detail with the transaction and reference number so that would know that I certainly did Not Authorized that payment, but sadly I have Yet to hear from Anyone about it. No refund has been made, but an investigation from my bank has been issued and a police report has been filed. I remain optimistic about receiving a call Soon.

I love this website, since finding it I refuse to go to a parts store. Rockauto is hands down the best place to get your auto parts.

Love the rock. Great new website setup. Repeat customer. I recommend Rockauto to anyone who even mentions doing anything to their vehicle. I always tell them to start with Rockauto and then have their eyes opened when they stroll into ( insert auto parts store here) and realize they were overspending for years. Thanks Rockauto for helping me save some cash. And I love the coupons. Just placed another order today for wipers and lift gate pneumatics.

RockAuto is probably the best vehicle parts website I have ever used. The prices are exactly where they r supposed to be at and its easy to use the website. Thanks and I hope everyone else likes it!

Horrible experience with this place when it comes to human nature and customer service.
Several months ago I had to buy a car for my daughter after hers was totaled by my wife. The car was needing a few things to bring it to safe vehicle to drive.
In March after using Rockauto before for my truck, I processed another order for several parts for my car and my daughter's.
Shortly after that, my wife filed for divorce, took my daughter's car and I was required to move. I was unable to put the order I placed together to use, as I would have to wait until things settled and was able to have my daughter's car returned.
As of 3 weeks ago I was able to repossess the car back from my ex wife.
With the parts in hand I noticed that the master window switch was not a correct fit, as the car is a late model 2010 versus early which made the issues that most 2010 parts don't fit necessarily. Using Rockauto system to order, and look up parts, the switch I ordered was not right at all.
I contacted Rockauto in regards to this matter. Noticing that they have a no return policy, I contacted directly and hoped that there could be resolved instead of no option to receive a correct part, or returned money.
I asked if I could pay a restocking fee, and any additional charges to exchange the part that was only about 70.00 dollars so I could get the correct part for my daughter's car.
After two emails discussing my situation, and currently unemployed from a serious car accident, Rock auto staff sent back a message stating, " It does not matter who you talk to, you will not be getting a part requested, or any return at all."
To summary, human kindness, and decency of true customer service is not evident with this business. They are a true heartless online company that stays disengaged from customers by not actually helping a customer when it is necessary.
I have a useless part that can't be used for my car an no ability to exchange anywhere for correct part.
Personally this will no longer be a place to order parts from and will be expressed to everyone I can. Rockauto company treats their customers poorly, who helps make serious profits off American people, and can't find decency to help in any situation that was not controllable.

Most amazing service, ordered on Saturday afternoon, was on my doorstep on Monday. shipping was only $6.99! for a 20# package, oh and the product was half price of "ANY" local auto parts store.....this is not my first rodeo!.....tremendous all the way around

Parts come quickly and as described! Always my 1st choice when I need parts.

Love this place. Always fast and have what you need at a great price

Good parts fast and reasonable shipping . But can't get my discount offer to attach to my new order . please advise how to get my discount asap

Paid for expidited shipping on May 5th and still no part. They say USPS doesn't do exlidited however that is WHO THEY USE yet charge for a service they know won't happen!!!! Won't help us get the part, won't offer any resolution, nothing except just wait for the part. Never mind we have a vehicle down. Won't return messages nothing. After doing more research I have read MANY complaints about the same thing. They lost us a customer and out account for the auto shop. I want honest businesses to work with not scammers.

quality parts.. prices less than others and speedy delivery

everything arrived on time and worked great I also love the news letter best place around for parts

Part prices are AWESOME, selection is AWESOME, and closeout sale price are AWESOME. Parts are always in stock and Rock Auto always ships my parts to me extremely fast -- but they aren't as good as they used to be...

Shipping charges are RIDICULOUS -- if you order multiple parts on one order that come from multiple Rock Auto warehouses, you pay full shipping price from each warehouse. Any savings you made on the parts is negated by the shipping. Rock Auto NEEDS to fix this. This is a deal breaker for me on future parts needs. My order yesterday was two brake cables, and a drum brake hardware kit. I paid $18 in shipping for $22 in parts. NO other online company out there does this. All said and done, I could have went to a local parts store and paid less.

Rock Auto -- I want to continue ordering from you. Please fix your shipping charges!

When I order parts they always have what I need. And it always arrive when on time! GOOD JOB!!!! 1

I found it RockAuto website was easy for me to navigate. It had a picture of the actual part that I was purchasing, which also was very helpful. And the price was excellent as opposed to my GM dealerships in my town.

Get what you need, save money, quality parts. Can't go wrong.

Gave them a three star here, wasn't as nice on their home site only a one. But have only ordered twice so had a good first time but bad time this time. Oh well must be me everybody else is very happy with them. Good day to all. Happy trails to you and yours.

This auto parts web site is very easy to maneuver around in and locate parts for multiple vehicles. It was easy to locate parts for my 1973 and 1978 Toyotas. In my past orders, all parts were received in MB Canada in less than anticipated time. The items were exactly as ordered (made in USA) and securely packaged. Many thanks to ROCKAUTO for an outstanding internet order experience.

Great parts at a great price! Order most of my parts here.

I'm so pleased with Rock Auto, the price is reasonable, and my orders always come faster than expected.

have shopped multiple items from RockAuto. Best prices, fast shipping and genuine parts. Highly recommend.

My first time to order. Found the part very easy. Did not order the cheapest.
Read how each was made and made my decision from that.

I have been using rockauto for few years now, they have always had what I needed at very good price. There service is second to none, I will tell anybody to check with rockauto first before going anywhere else.

Not the best parts selection, but adequate for most. Good delivery time and fair shipping costs. Have used them several times, just not all the time due to part selection.

They often send the wrong part, then there is no one to call or email. Strange. My F150 Lariat 4x4, 5 4L have different size caliper pistons based on vehicle GVW. Mine is 720, others are 770 and there may be more...then some calipers don't report GVW BUT IT HAS A HEART for your vehicle? Wrong part!!

And one to call!!!!

Terrible company for the option of getting customer service! TWO trash power steering pumps and you can't get someone on the phone to address the issue. Instead my truck is laid up STILL and I cannot get any customer service besides some trashy website that CANNOT address this issue. Done with Rockauto for sure. Thanks for NOTHING!!

Got fog lights shipped to my address within 5 days! Exactly what I wanted.

Had an issue with shipping , where we paid to overnight a part $60 so we could install it and travel home...it didn't ship or arrive when their email stated it would... The lady representative from Rock auto, that returned my phone message, was very rude and even though I offered to show her the email that Rockauto sent regarding when the part was to arrive, she claimed regardless of their email it was on time and then she hung up on me. I filed a complaint with BBB and through that avenue they did reimburse the overnight shipping and agreed that it didn't arrive as their email stated and as we paid for it to. It's too bad you have to go through the BBB for this company to make it right but it seems that's how they choose to do business. Just see all the complaints wow!

i have driven company trucks for over 25 years and when im told im gettin a new truck next week,i have gone to the local parts store to get accessories to hear we dont have them but we can order them to show up after i have my new vechicle...i saw the rock auto commercial on tv and i get them cheaper than the parts store---faster--delivered to my house........these guys are great in my book and i will keep using them........from jon johnston in kentucky(go cats)

Shipments are super fast and the best prices in the market

Good company and prices. If the order is wrong, they fix it.

I was happy with the part and sending it back but can't find a way to get a hold of someone for my refund..

Always have what I need and the prices are great. Fast shipping! My favorite parts site!

One of the parts I ordered was mislabelled/wrong part. I went through the return process on the website and the replacement part that was cross-shipped was the same mislabelled/wrong part. The part was an axle half shaft which they sent me the left side one, instead of the right side -- the difference being the right axle half shaft is 14" longer than the left.

I contacted customer service and explained the situation, trying to make sure that if I returned the part I had I wouldn't get the same wrong part again.

Originally customer service was responsive but after I provided all the details they requested I never heard back about next steps and they failed to respond to any of my follow up emails (I sent 5 in 3 weeks with no response). Now the return window is over and I would have to return the part under warranty, and pay half of the shipping which is prohibitive because of where I live. There is still no guarantee or resolution from customer service that if I do a warranty return I will finally get the correct part.

At this point I'm frustrated and have been put out weeks of time, and am left having paid for a part I don't need. Very hesitant to order from Rock Auto again because of this.

Ordered a pair of KYB rear shock absorbers for my '07 F-150 4x4 Supercrew and had them on in 48hrs! $85 including shipping to my door! Awesome. Literally took 10 minutes to remove the old origionals and install the new ones..and all I do is change my own oil!
Very pleased with my first Rock Auto purchease.

I have used RA quite a few times to purchase parts here in Edmonton,AB
The quality and more important the price is way cheaper than buying them here in Canada, even with the shipping! I had to return a few parts which were defective and their return policy is faultless. I recommend them to everyone I know!

Needed parts for my 1994 Suzuki Escudo 4 door. Stumbled upon Rock Auto while going through a Suzuki forum. Accessed the site and found the parts I needed and the rest is history. I am not getting all the parts I want, but getting what I presently need. I like the variety of parts being offered, in terms of price, quality and the purchase history of other buyers. Will continue to purchase from this site and also hope that the parts I am not able to get from the site presently will be in stock in the near future.

Absolutely horrible customer service. I informed them that a product I ordered did not fit my motor correctly and even sent photos showing it. I was told because I already took the part out of the package, that there was nothing they could do about it. I have been a customer for years. I will no longer be ordering from RockAuto.

Got the parts right on time here in northern Alberta,Canada..They all fit right in..Thank you...will definitely buy again.

I am hesitant to order on line because of expensive shipping but with RockAuto it has been very reasonable and very quick. I think the parts are very good quality as well. I love watching Power Block as well where I have seen their commercials, Thanks!

Products are shipped very securely and item that I ordered arrived promptly. A+++++ rockauto!

RockAuto provided me with a simple and smooth transaction, from start to finish. I found the parts I needed at a very reasonable price including shipping. My parts arrived in a couple of days and i had them installed within 1 hour of receiving them. RockAoto Rocks!!

Great experience, searching for and ordering parts was very easy

Worst experience I've ever had. I contacted this company to advise them someone had fraudulently used my bank card to make a purchase ($455.15) and ask them to withdraw the (still pending) charges. I advised the man on the phone, my bank told me to contact them to have the charge removed.

I was very boldly advised there was only 1 purchase in their system for the date and time in question and it would be "flagged as fraudulent" but the bank would have to contact them in order to have the charges removed.

I explained to him, this money which was stolen from my account, was there for me to pay my rent and purchase food for this week. If the charges are not reversed, I'd have no way to pay my rent or buy food for the week. He bluntly repeated himself and stated there's nothing he could do.

This is horrible service. Every other company I've contacted about this particular problem has been very helpful, reversed all charges made and blocked the card number from being used again.

Apparently their idea of 2 business day shipping is 6 business days to the rest of us. Ordered on Tuesday of last week, paying extra for 2 business day shipping, received an email Thursday night saying it has shipped, it is now Wednesday of the following week and the tracking number from DHL shows it went ground and is still not here. Needless to say, I have opened a dispute with PayPal for shipping fees and might turn this over to their Attorney General office since it sounds like they're pocket money and doing the old switch and bait. Will also be turning it over to the BBC since they have no customer service what so ever

These guys always ship fast and I get what I ordered. I recently rebuilt my wife's entire front end on her Ford Fusion from the hood to the fenders and core support I purchased most items from Rock Auto.

Good service, awesome prices and easy to navigate web site.

Always low prices. Even with shipping cost it normally beats Amazon

Not wanting to refund on a different brand of part
Did not care for part quality and performance so why would I want to waste my time replaceing another substandard part with the same. If customer is not satisfied with a product should not be a problem to return looks like I'm out $120.00. o well live and learn. Won't be burned by this company again.

They sure help me keep my vehicles running very fair pricing, shipping, and brokerage plus quality parts . We all win with this company .

I can usually find any part that I need and at a very reasonable price and fast, affordable shipping. I've yet to have a part fail that was purchased from them. They are my go to for all my parts for old and new vehicles.

I've never had a problem ordering from RockAuto...NEVER.

Always go to rock auto for my older volvo, they have the parts I need, best prices, and fast shipping!!

Never had a problem with my orders, always delivered ahead of schedule. Rockauto is the best!

I always get good service and they really try to help their customers. that is why I return to them every time I need a car part.

Excellent products at excellent prices.....and extremely fast service! If you want to save money, save time.....and use top of the line automotive replacement parts, you need to go to Rockauto!

These folks rock! Ordered brake parts on Tues... they were here Weds afternoon! Wow! Parts were also cheaper then the local parts house and 1/2 the price of another online service! Love them and have used them in the past and will use them in the future!

Great Experience with my new Auto parts supplier. Great prices, hassle free return!

Having ordered parts on several separate occasions, they are the best in the business. Their parts are cheaper than the local parts shop. Regular shipping is efficient and quick. And, their website is very user friendly.

BUILDING 66 BARRACUDA. ROCK AUTO HAS MORE PARTS AT BETTER PRICES THAN ANY OF THE "RESTORE" PLACES.

Bought rebuilt transmission for 2001 Impala... 15 months and 15,000 miles with no issues... Drop shipped to my local mechanic... Saved BIG $$$

Made several purchases the past month and every part was as stated and quickly shipped. Plan on several more orders and will use Rock Auto again in future repairs to my '89 GMC pickup. I checked all local parts places and found Rock Auto to be cheapest and plenty of options to choose from. So no matter what you need you can do the job with parts from Rock Auto.
ROCK AUTO ROCKS!!!

A Great Company, Friendly helpful and very fast service.

I bought a headlamp assembly and 2 brake & rotor sets they shipped out fast. They are the cheapest place i found while searching for a place to buy my parts from. I will defiantly be going back .

I've placed about 30 orders on RockAuto. Awesome inventory and great prices. Always my first stop for auto parts.

Great pricing super fast shipping.This is the place to buy your auto parts

Great prices and fast delivery. Easy to navigate website.

I ordered two front strut assemblies for my 2006 Ridgeline. The left was fine, the right had the top pad and stud assemble misaligned. It was impossible to connect. It took me over an hour of struggling with the thing before I finally compared it to the original part. So, OK, a mistake, it happens. I sent it back. they sent another one that is identical to the first. Now, they will not send me a replacement (probably just as well) and they want me to pay to ship their crappy part back to them. The boxes both of the defective struts came in had been opened and resealed before they came to me. I suspect they may have been sent back before I got them. If so, they are deliberately sending out defective parts which is really annoying at least and could be dangerous. My truck has been down for a week now and I need it and may have to rent one. I've gotten parts from Rock auto over the years. I will never order from them again. They make it near impossible to contact them directly. I will leave this review on every site I can find. A bad way to do business.

Awesome to work with. Will use them over and over again.

Canadian customers be aware of the parts you order as I have had the worst experience after being a loyal customer for over 5 years.

Website was easy to navigate and ordering was easy. Received the exact replacement part that I ordered, a tail light lens, very quickly , and at 1/2 the price as the one quoted at the dealership.

Rock auto always saves me time and money. If you take the time and make sure you know what you are ordering, you will not be disappointed. They always save me at least 60% off retail at the chain stores and they always have the part I need in stock!!

I ordered a re-manufactured steering rack from Rock Auto. It came in defective. They sent me another one. It was even worse. Their customer service did literally nothing to help my situation. I asked them to send me a brand new part, and asked if they could discount my shipping on an overnight order, and they refused. So, after spending $200 on taxi rides to work, and an additional $200 on a brand new part from another dealer, I think it's fair to say that my experience with Rock Auto was abysmal. Thanks for nothing, Rock Auto.

I would like to thank Rockauto for holding so many parts. I live in Canada and some parts are even less expensive than buying from Canadian local stores (even includes shipping). Shipping to Canada is fast in my opinion. Website is kind of old styles but logic is clear and website is overall easy to use.

had a little problem with a part and wrote customer service not really expecting much. Ralph sent a new part out instantly without a lot of waiting on forms or silly questions from somebody who obviously knew nothing about auto repair-just fast friendly service! Customer service is what makes or breaks a business and Rock Auto lives up to their name in many ways-The are unbreakable and here to stay-LIKE A ROCK!

Best prices I have ever found on oem parts, easy to find parts for my vehicle on their site and shipping/handling is fast and dependable! I recommend this auto parts company to anybody.

Wont buy due to bad reviews about customer service thank you to all that posted to worn people. A company is only as good as its customer service.

I've ordered a ton of parts from here and it's always right. Lookup is a breeze and the ordering process is a breeze. Shipping is fast and affordable. Parts are priced very well and are of OEM quality. I get 99% of my parts for all my family's vehicles from them. I just recently got a radiator for my 09 Dodge Ram 1500 Hemi when 75% of all other distributors listed the wrong radiator. They had the correct part which fit perfectly and was OE quality and was to me in 2 days and had me back on the road. RockAuto you "ROCK!"

Pros:
- Very comprehensive website, appears to offer a wide selection of auto parts that are not carried by many other auto websites.
- Helpful customer service representative; did not attempt to shorten my time on the phone when I asked several questions; assisted me with navigating their website.
- Pricing structure seemed to be less expensive than other auto websites.
- This is a preliminary review. Once I receive my parts and complete the installation, I will then be in a better position to complete my comments.
Cons:
None at this time.

I don't like the fact I was Shipped stuff that I didn't order no where close to the part number I ordered. All they would do is reship me the right parts and make me wait another week. I won't be ordering again

Awesome pricing and super fast shipping on parts! Great company!

Customers Service Is Crappy! Totatlly unreasonable. Asked 3 times to speak with a supervisor,and all 3 times was told that the supervisor was unavailable and that he/ or she would tell me the same. The issue is that I ordered wheel well molding for a 1977 chevy Malibu. Now as long as its between the years 73-77 the parts are exchangable. Now 1978 is when the body style changed to a smaller fram. 78-83 to be exact. Now I was sold a 1978 malibu part, and told that it would fit on a 1977 chevy Malibu Sedan, but not the coupe.. So I would not be able to receive my refund because I ordered parts for a sedan and not a coupe.?? As long as the car is the same year it does not matter if coupe or sedan. Now on the other hand 1977 &1978 parts are totally different being that the body changed.

AFTER SEVERAL ORDERS/PURCHASES, EVERYTHING I ORDERED CAME IN A TIMELY MANNER, THE PRICES WERE GOOD AND EVERY ITEM PURCHASED FIT PERFECTLY! RECOMMEND TO ALL I ADVISE! THANKS

Ordered my parts online easy to use and genuine parts at very reasonable prices thanks

Always finding what I need, for older foreign vehicles (BMW and Volvo) and completely pleased with items received, availability and thecthe service, I received, the one time I had an issue with an order.

Cheaper and higher quality parts compared to other parts store chains.

Rockauto is my go-to place since they stock reputable name brand parts such as Bosch, Denso, NGK, etc. which are sometimes recommended by the owner's manual. They have cheaper prices than local parts stores, even when accounting for shipping. They also accept returns with no hassle. For example, I accidentally bought the wrong crank sensor for one of my vehicles. Rockauto accepted the return of the new part, even though I already test fitted it on my car.