Had an issue with shipping , where we paid to over...

Had an issue with shipping , where we paid to overnight a part $60 so we could install it and travel home...it didn't ship or arrive when their email stated it would... The lady representative from Rock auto, that returned my phone message, was very rude and even though I offered to show her the email that Rockauto sent regarding when the part was to arrive, she claimed regardless of their email it was on time and then she hung up on me. I filed a complaint with BBB and through that avenue they did reimburse the overnight shipping and agreed that it didn't arrive as their email stated and as we paid for it to. It's too bad you have to go through the BBB for this company to make it right but it seems that's how they choose to do business. Just see all the complaints wow!