Worst experience I've ever had. I contacted this c...

Worst experience I've ever had. I contacted this company to advise them someone had fraudulently used my bank card to make a purchase ($455.15) and ask them to withdraw the (still pending) charges. I advised the man on the phone, my bank told me to contact them to have the charge removed.

I was very boldly advised there was only 1 purchase in their system for the date and time in question and it would be "flagged as fraudulent" but the bank would have to contact them in order to have the charges removed.

I explained to him, this money which was stolen from my account, was there for me to pay my rent and purchase food for this week. If the charges are not reversed, I'd have no way to pay my rent or buy food for the week. He bluntly repeated himself and stated there's nothing he could do.

This is horrible service. Every other company I've contacted about this particular problem has been very helpful, reversed all charges made and blocked the card number from being used again.