Right Choice Insurance Broker Ltd Reviews

Paperwork mess ups glaore. Untrained staff...





Also got miss quoted when the insurance came through. AVOID AT ALL COSTS

Insurance company tragedy. The company does not pay attention not professional not attracting people to expenses and no stress needed, instead of helping it harms humanity. The purchased policy was to start on 6/7/2020. After checking on 07/07/2020. no car insurance.

Paranoia, how can you deal with people such a serious company, such should close.

Please avoid this company at all cost. Worst company, customer service and stuff i have ever dealt with i had to cancel my insurance and take a loss. They increased my insurance and started charging all sorts of cost. Even when i cancelled my insurance they took more then half of what i paid for deposit even though the insurance didn't start till a month later. To make everything worse they didn't pay me my refund for 2 weeks i had to chase it up and i was missing money. This company is a fraud and they are ripping of people.

By far the worst insurance. Here are the reasons:


3) I called them on the phone to cancel the policy. They said oh that s fine we will send the refund back to your card. I didn t get the refund for 2 months and called them to see what is happening. When I called them they said we can t cancel over the phone. You need to cancel over the email. For 2 months they were charging me for no reason.

Over all they are a group of mob which makes a great living by robbing people. My advise to you guys is not to go with this insurance. Even if you go be very very careful. Don t take their word for it unless they give it to you in writing.

Quick and efficient. James was an excellent customer service representative and went above and beyond his call of duty to help me out today. Great service and will definitely recommend to family and friends.

Long wait when you ring them. I have been trying to get my no claims discount certificate off them for a month now and they just keep saying you will get ot tomorrow, but tomorrow never comes.

I phone for speak about paper staff 40 minutes i wait on the phone!

Very good customer service Amanda. Tks again for your help

Trying to get through to these fools is shocking! Answer the *ucking phone!!!!!!

They took money before advisor spoke with me. Then they said they cant insure me, but they kept money and i have to wait 30 days for refund!!!!!

Stacie was great at his job giving me full information on me buying my car insurance excellent service

Terrible company my friend was trying to get through to customer service for 6hrs to validate his policy I tried as well I got through and they put us on hold to look at his policy and no answer as it went past closing time

Very helpful, patient, and understanding. Sorted out the insurance with ease. Sean also rang back when he said he would which was excellent!! First class!!

absolutely legal scammers. found them in go compare website. avoid avoid avoid with any cost

Dealt with a polite guy called Josh. Easy to chat to, sorted out efficiently and as quickly as possible. Much appreciated

Cancellation so expensive also they charge soo soo soo much for missed payment

Easy to renew policy. Customer advisor was very polite, courteous and easy to deal with. As the initial phone line was poor, she offered to ring me on the landline and did this quickly and efficiently.

I insured my car on early last month in September and later when the insurance documents was sent I found inconsistencies in there credit interest rates, after which I cancelled my insurance with them.

My call to RCIB to cancel the insurance took me more than one hour to get through to them after sending emails without response. At the end I cancelled the insurance and till date I have not received my refund. According to them it will take about one month to refund your balance and it's now more than 3 weeks without any refund.

Jack was professional and courteous and I had a great experience using him for my car insurance.

Had the pleasure dealing with Kelsey this morning @ Right choice insurance excellent customer service , Highly recommend her sooooo helpful definitely deserves a pay rise....shame there isn't more people like her in this world !!

Most disgusting and rude company I have ever dealt with. DO NOT USE!!! Got a telephone call whilst at work, didn't even get asked if I was free to talk, then started firing questions at me in the most disengaged and aggressive manner. Asked to cancel policy and speak to someone else as I didn't care for the way I was being spoken to, then got yelled at by the young lady and I couldn't so I hung up then got emails of abuse after I wrote a complaint and asked to cancel. WORST CUSTOMER SERVICE TEAM I HAVE EVER EXPERIENCED.

Ive never been with this company but made a deposit payment for a friend months ago to woke up to right choice taken over 300 pound from my account spoke to a guy name ricky from customer service who told me even though i never gave consent they can take payment from my card ive know contacted my bank for unlawful transaction and i am awaiting my money back

WRONG Choice.

Did not give me the option to be insured to drive other cars and freely admitted not fully understanding the policies they sell.
WORST. INSURERS. EVER.

Very good service and price. Perfect help from Mr Billy
Right Choice Insurance Brokers Ltd

Liam was absolutely fantastic but unfortunately it took over 20 mins to get through (after trying earlier in the day for around 25 minutes)

Absolute rubbish. Tried for 3 months to change the date of my direct debit for my insurance. First month couldn t be changed as it was my first payment, that s fair enough. Second month was too close to the due date, again fair enough. Was advised on month 2 to ring back atleast 5 days before next due date to be able to change - done this and they said it can t be done unless I pay 2 instalments or an acceleration payment. Absolutely unbelievable. Had direct debits for years with other providers for other bills and never experienced anything like this over changing a date to align with my payday!! I d understand if it was outside of the month, but it s litetally a week later! Wouldn t recommend, imagine the hassle if a claim needed to be made! Cannot wait for this policy to be finished to go elsewhere!

Jordi was brilliant in getting me the best deal for my car insurance with SS Direct, he was gently, a good listener and took my concerns into consideration. Couldnt thank him enough

Great service from Tommy. Very helpful and professional.

Fairly disappointed with them. Offered better deal than other big names but every time I tried to ring them I waited on the phone for over an hour. On top of that staff makes false promises for renewal quotes.

Disgusting service.. They give quote something cheaper on compare quote site and when you call them they will increase to much higher.. Absolutely disgusting that, you have to call and hold for more than 1 hour to someone to handle initially than wait for another 1 more hour agent to pick up the call... If you want to talk to them urgently, then you gone.. Cheaper price = Cheaper Service...

Georgia was very helpful and efficient, highly recommended *

Avoid***

They offered a price online, I paid and then had to call them.. on the phone for 2 hours and they then increased by 30%



Manager Dom was rude and unprofessional.. shocking attitude for a manager.
Told me to complain further if I wasn't happy.

Poor customer service and ridiculous charges.

Avoid***

Massimo was a proper good guy really helpful got me what I wanted top job

I purchased a policy online and could not add breakdown cover but it said I would be contacted before any payment was made so I thought I will ask the advisor to add this when they called me. After clicking confirm I received an email (generic) saying "my name is......... (No name entered) please give me feedback on the service you have recieved". (Very unprofessional to not even enter a name). I then tried to call them and waited 45 mins to get through to them to only be cut off this happened again after 30 mins waiting. I just hope to god I don't need to claim.... My policy will of ran out by the time I get through. Overall an uncontactable customer service is unacceptable in my views so would not recommend at all.

Just spoke with Kirsty of RCIB to renew my policy. First of all the premium was reduced from last year so that was a brilliant start. Kirsty was an absolute gem and definitely a keeper for RCIB. Made the transaction seamless and painless. Many thanks - good customer care from me *****

Unfortunately I was unable to connect to the Right Choice website and I spent a very long while waiting to get connected (35 minutes).
However once through to Alex dealt with my application quickly, efficiently and in a polite manner

I am not a customer of this company but they have sent numerous letters for one of their customers to my address In error. I have phoned, been assured they will correct the error, emailed, phoned again, returned letters marked 'not known at this address' all to no avail - the letters keep arriving. Presumably the customer the letters are meant for has no knowledge of these letters and as a result might be at a serious disadvantage.

I wouldn't touch them with a barge pole and would advise anyone else thinking about it to go elsewhere. If this is 'First Choice' heaven help those who go for the second choice.

Tried to complete the purchasing of the Insurance via the RCIB Website which keeps timing out, forcing you to ring them up. Took 4 attempts to get through to speak to RCIB each time on hold for 20mins listening to a repeated message of an More

Spoke to Jon today very helpful chap arranged my policy with minimum fuss and reciev3d the best quote by far. Thanks to Jon I'd definitely recommend this service.

Can never get through on the phone, taken a deposit before insurance was confirmed and then could not insure us. Awful company to deal with steer clear do not accept a quote online!!

*****SCAM DO NOT USE.*****
Worst insurance company i have ever used, went with them for bike insurance which firstly was a nightmare to get sorted, i had to send multiple documents including log book ect, was with them for 2 months and stopped using the bike i rang to cancel and was told i am being charged 40% of my total policy an 85 pound cancellation fee and a 10 pound admin fee? Costing 240 pound total. Would not let me cancel untill it was paid and was told it goes up per to 60% of the total policy if the policy continued for another month. I have never been charged a percentage of a policy to cancel ever. This is a complete scam of a company. AVOID.

AVOID AT ALL COST MAKE THE RIGHT CHOICE AND LOOK ELSEWHERE.. Insurance quoted for my son much cheaper than everybody else. So paid the deposit of 400. They phoned me saying insurance was cancelled due to him having a low credit score. Refund process in told takes 10 to 15 days. Please read reviews based on this company before purchasing. If it's this much hassle to start a policy can just imagine what a claim would be like. Thank you Right Choice I think I have made the right choice in going elsewhere. Absolutely terrible.

Please have a look at all th 5 star reviews and take note. People like myself only ever review company's when the have had a bad incident. The people who have given 5 stars all gave a name of an advisor and then never reviewed again.

Scammers

DO NOT GO WITH THIS COMPANY.
AVOID!!!!!
Very disappointed
careless and RUDE
Please DO NOT INSURE YOUR CAR WITH THEM
ONE STAR IS WAY TOO MUCH
terrible service I received from various people across the company. They ARE VERY unprofessional.Such a rubbish company.
they email you text you call you and threatening you when they want a document but if you contact them they easily ignore you. They lie so easily. CHARGING FOR CHANGING YOUR ADDRESS AND EVEN IF YOU HAVE A PARKING NOW AND YOU MOVED TO A SAFER AREA THEY WONT CHANGE THE PRICE.
For YOUR OWN sake DO NOT GO WITH THIS COMPANY

Just bought car insurance Rima attended me very polite explained everything very clear and very helpful and policy much cheaper than the one I had last year.

Easy peasy on-line application. Includes stuff others charge extra for such as Personal Accident, Motor Legal etc.

Firstly, I had to ring three times simply to get my insurance set up as I was on hold for more than an hour each time. Not a great start.

The manager then rang me back, having gone back to the original price, and I thought "OK, it's a one off, just get it sorted".
Two months and 25 emails later, and I'm still having to provide documentation for them with letters saying my policy is in danger of being cancelled. To clarify, this is because they need my no claims discount proved in a certificate format, rather than as a letter. I've contacted my old insurance company five times to request this, and they're as baffled as I am.
Now I've come on here and seen that everyone seems to have issues with right choice!
Wouldn't touch them again with a barge pole. Avoid at all costs, even if they look the cheapest- it's honestly not worth it.

Anthony was a great help and got me a good deal, was happy with the service

Excellent communication, very helpful staff thank you.

Don t go for them unless you don t want you no claim bonus!!!!

Emailed them everyday for more than 3 weeks for my proof, still no response.

Update [4/12/2020]: Reported to the Financial Ombudsman Service to look into the matter.

Update [16/12/2020]: The Financial Ombudsman Service has settled the matter for me. RCIB has finally contacted and issued me a copy of my NCB.

Suggest to bring your case to the ombudsman if you're not getting responses from the company.

F........your company sh.......tttttt this is wrong choice insurance I takes 2 hours to answer the phone and some bches working there

Called up and managed to get my premium down to a good price. The lady Kirsty I spoke to was very helpful and it didn't take too long especially considering the problems I can imagine Covid is causing the people working here. Thank you.

I was insured less than an hour. And I asked to cancel! The company has to call you in order to confirm you have insurance. So I took the insurance for out on Monday. My card details were taken and I did not receive a call. I attempted to More

The adviser I spoke to was called Billy. I have been with another insurer for a year who were so rude and a shocking company so speaking to Billy with a new company was lovely. Billy was so nice and polite and very helpful he was on the phone to me for over an hour going threw every single detail with me and even negotiated with the insurer as the original price was abit high for me. In the end I got a really good deal all thanks to Billy :) exceptional customer service very happy and look forward to being insured by right choice would definitely recommend x

I called Right Choice Insurance Brokers Ltd to facilitate a query in purchasing car insurance. I conversed with Kirsty, whom was incredibly polite and very helpful and guided me through my query and the complete process with insight, guidance and the 'human' touch.

Took a long time to connect to a person, but once done, service was first class.

Got a great price on comparison site and Naomi called to confirm the policy over the phone. Handled everything politely and efficiently. Very happy overall.

I would advise anyone to avoid this company like the plague

AVOID LIKE THE PLAGUE.



Now, after 3 hours of messing me around I still don't have my money, and I don't have enough money to pay for my new insurance, meaning I don't have a car.

I shall be reporting this abhorrent place to trading standards and hopefully they go out of business soon, surely they can't continue like this.

Difficult to deal with, terrible service on the phone. Weird ways of working including ridiculous questions about the driver's attitude to drink drugs and texting whilst driving. The only motor insurance company that makes you share your DVLA details with them. Punitive cancellation charges. Choose other providers if you can.

First time using this company for car insurance. Ozzie was really helpful and found the best policy to suit me and very reasonable price. Thank you

Called through to an agent by name of Kirsty, Having provided my bank account details, Kept me on hold for over 40min. Would appreciate you let your customers know they will be placed on hold for such long period of time or at least get back to them during moments with updates.

Worst insurance company ever. It's impossible to contact customer service and they are very rude, once you get through to them. They charge money for nothing and the cost of insurance is a joke. You could get half the price they ask you to pay elsewhere. Never ever going to insure with them again.

The worst car insurance in the UK... Please go find a better car insurance as this one is a rip-off insurer! I asked to cancel the policy due to unseen circumstances, they said I have to pay 3 months payments which is around 400 pounds !! On the phone they are always in a hurry and have no manners!

pretty good for bike insurance and the lady on the phone was very helpful

Prompt answer to telephone call and helpful informed staff. Thank you

Terrible Terrible Experience. Will avoid in the future.

Be warned people quote may be good, but when it comes to sorting issues out shocking service seriously. Cowboys, rude staff and countless third party companies. I would not be renewing with these guys, go for a more known firm next time.

Worst company to have insurance with ...
They won t answer calls for hours and hours and if they do they ll put you on hold ..and the cut you off
What a bunch on jokers

Disgusted by the horrible service. With the laptop amd quote in front of me, after receiving a call from them,they always raise the premium. I canceled before it started and after 30 days i was still trying ro get my regund.after multiple calls, in day 32 they tell me that it wss processed today and will take 3 4 more days. When i paid, it went through in seconds,now I have to wait another few more days. Liars and cheats. Thats what they are

This is the worst car insurance ever all I can do is advise you not to get involved

Good company to deal with. You actually speak to a person. Highly recommended.

Renewed my car insurance with Marc who was polite , answered all my questions With minimal fuss. Top jib

The worst car insurance in the world!

They will charge you huge amounts of cancellation fee and they will take it without your authorisation! Yes, they will take payments without your authorisation!

If you want to change your car to another one, they will increase the premium to the highest even though car is very cheap to insure else where!

I have called them many time over the phone, customer service is not bad but disgusting! Its the worst ever! Louise, she is one kind primitive human as she shut me while I was talking!

I can list all the negatives but this should be enough and would allow you to go to another car insurance!

right choice insurance is the worst and should be the wrong choice insurance!

That's right, the wrong choice insurance!

READ THE REVIEWS!!! DO NOT BUY!!! AVOID AT ALL COSTS.

As like many others, purchased through comparison site, mine through Comparethemarket, needed insurance for new car immediately. Bought car drove home, following day decided to call for documents, the phone numbers don't work. Received email saying I have a cancellation notice on my insurance, still unable to call. Another email saying validation needed, still unable to call. I immediately cancelled direct debit request, then received another email saying I have another cancellation notice, 7 days longer than previous one which was supposed to cancel. Now still on phone trying to cancel insurance, I don't wish to continue. You can connect to a switchboard which is zero help!

The sales advisor who dealt with my quote was very professional, efficient, friendly and most of all very helpful in setting up my car insurance and breakdown cover as smoothly and as quickly as possible. I got the price quoted on the comparison site and was able to spread out the payments even further than stated on the comparison site.

Despite requesting, I haven't even received any documentation whatsoever after paying for house insurance.

DO NOT USE!!!! said policy would start for date stated wasn't the case then trying to get policy validated was herrendous on hold for over 45 minutes just avoid

Terrible customer service, problems on their website so wouldn't accept payment then they take payment and refuse refund. Totally unhelpful towards my 77 year old mother. Contacting Ombudsman

This company is not legit. They are in fact cowboys!! They send letters out threatening to close the insurance bearing in mind I've already paid. They dont pick up the phone when you call about the errors. They charge way too much and I cant wait to leave them!!! And judging by the good reviews on here are definitely fake!!! Be careful with this company dont bother wasting your time and money.

Harry was a very friendly and very helpful person who dealt with my situation to the standard I would of hoped for, thank you Harry.

Seriously terrible company to insure my car with, the staff are half asleep. So rude and cockney
They wanted 60 pounds for changing my number plate. Plus you have no options to do it online

I wouldn t even give them one star if didn t have to.
Rubbish company