I insured my car on early last month in September ...

I insured my car on early last month in September and later when the insurance documents was sent I found inconsistencies in there credit interest rates, after which I cancelled my insurance with them.

My call to RCIB to cancel the insurance took me more than one hour to get through to them after sending emails without response. At the end I cancelled the insurance and till date I have not received my refund. According to them it will take about one month to refund your balance and it's now more than 3 weeks without any refund.