Right Choice Insurance Broker Ltd Reviews

Great phone service by Amanda, many thanks for the 3rd year now

if I could have given no stars I would have, this company is an absolute joke, no compassion what so ever, all they are interested in is your money, if they were the last insurance company on earth I would advise someone to drive with no insurance rather then recommend these bandits.

Cringingly Terrible!!!! Confirmed my policy and paid over the internet then received a text hours later at 8pm to say I wasnt covered until I had spoken to them?? After a 40 minute call, waiting and giving my details again, they couldn't More

its disgusting company to insure a car ,they bwasting peoples money easly

Very nice customer service provided. Jon was very informative and helpful.

The renewals team were very helpful and sorted out my insurance needs well

No customer service at all.
Waiting for my deposit back from bank which one I already paid... NO one is picking up the ph calls. Please avoid them!!!

Worst experience ever! DO NOT USE. Spoke with a lad called Charlie about my renewal policy and his attitude stunk. Previously worked in insurance and mentioned about some information that he had wrong. He was rude and the told me he was leaving the company by Sunday so didn't care. Listen to the recording by all means RCIB, this is what happened. I also found out today that my insurance was cancelled back in November.... I called up in November and confirmed it wasn't cancelled and the person I spoke to ensured me it wasn't cancelled. Joke of a company and could of ended up in a worse position then I am.....

Sarah was amazing and did her best and got me the best quote

Value
****Avoid 100%******
****All 5star reviews are Fake****

Definitely taking it to FCA AND ombudsman.
Don t buy insurance from them
Will Advise to buy insurance from somewhere else even if you have to pay little extra as it will worth paying someone else.
These are just Scammers

took almost 2 hours to get the policy. total joke of a company. avoid

What a disgusting, patronising bunch. DO NOT go with them, they lie and break the data protection act repeatedly. Horrible company worst i've ever had to deal with. Jack Scumsed is exactly that SCUM.

friendly, helpfull, got a good deal thanks alot......

I should have listened to the reviews. My mistake. I called them up to change my address as the initial address that I put when getting a quote was unfortunately incorrect - my small mistake. With the new address, I got told that my monthly More

Very good customer service and sorted out quickly thanks mrs brogan

Terrible service! Cant remember the guys name but was speeding through everything, and when i had questions he will give me a 2 word answer and carry on speeding through what hes got to say.
Also the insurance prices i chose and paid a deposit for, was no longer available apperently so they sent me to another company after going through all my details and constantly putting me of hold for ages! Bumped up the price, then told me hes sending me through to the insurance company, she then tells me how can i help and was lost so had to explain everything again.
Now been told ill get an email in 10minutes with my cover details on there. Its been 25minutes and nothing yet.

Annoys me the most how they keep putting you on hold for so long and seem as if they dont even care.

Terrible service! Wouldnt be suprised if theyv charged me extra for other fees or mess up my contract!

DO NOT GET INSURED with these brokers, worst company i have ever been with. Not helpful one bit! Seemed as though all they wanted to do was to increase my premium in anyway and everyway possible, along with that they were very rude on the phone.. STAY AWAY people!

Kirsty was most professional and helpful - she would have had 5 stars. Reason for 4 stars was probably due to their staff working from home during this C-19 period. So a delay in returning my calls and emails

This company is one of the worse insurance companies I've dealt with, having to do a background check on me for some unkown reason and the hiking the price up on the insurance I refused, now 2 weeks down the line they still have my deposit. AVOID..

Guy that works there by the name of Omari, he has excellent customer service skills, very friendly and helpful.

Very good customer service. Very polite and helpful. Many thanks for your patience and help. Regards

absolute shambles of a company, been on hold for more than 40 mins, passed round from pillar to post, due to a very small claim which i forgot about, they then trebled the quote. I obviously said no. Then then told me i owe them money as the cancellation charges. I had insurance with them for 7 days They wont give me my deposit back and insist i pay them the additional charges. Unbelievable

Bad, paid in full (yearly) and they even want me to call and speak to them.

Please don't buy insurance from this broker they very chiter

Stay away, they will appear as the cheapest on moneysupermarket.com then they will send you an email that validation needed, then they will go through all those detail which never asked by money supermarket.com so they can increase your premium.
If you agree with the premium good otherwise they will deduct admin fee and the charges for using the insurance,
Remember your refund will take 30 working days ,on company in the world which take that long.

AVOID LIKE THE VIRUS, They email you saying their going to cancel your insurance, if you dont pay more money. Worst company on earth, will be shut down soon, never answer phone, nevar answer emails, a joke.

Dean Smith was very polite & incredibly helpful! It was a pleasure talking to him! Thank you

This company is here just for robing people after buying your cover u will receive an email to say contact us regarding to documents validation when u try to contact them they will never answer the phone and once the 14 days period is done they will cancel your policy and not giving your money back is not right Choice insuranc is rong choice insuranc company never put your self in stress by buying cover from them

Renewed my insurance with bill at rcib, he was quick efficient and ensured I got a good deal, and customer service was spot on would high recommend this insurance company

Took out insurance because was Cheapest quote then they called saying they are doing a validation check? Hiked my insurance up to double the cost !!
Saying my parking was not correct ?
Cancelled my policy they took the balance from my credit card without asking a word!!

Avoid these scammers!!

The guy who sorted me out today was great and had a lot of help off him to sort my insurance out ...so thank you sohaib

Stay away from this company. Wish I read up on reviews before I took the policy out. Never came across such unhelpful stuff. Every week get told the going to cancel my insurance. Because they missing paper work. Sent of countless times by post and email. Every time I call they say the have received it and will stop the insurance from being cancelled. But still get the email every week. They take payment when ever they fill like it and not to the date on the credit agreement. Then they have the cheek to charge for miss payment. I wish I never went with the cowboy insurance.

Tendai really helpful got me a deal similar to my on line quote.

WORST INSURERS IVE EVER HAD IN THE 8YR I BEEN DRIVING. AVOID AT ALL COSTS

Had to wait on the phone for awhile but went quickly after that an very helpful

It's my second time using them for my insurance.
They offer competitive price and very good customer service.
The only issue I can raise is to get in touch with the sales team over the phone.

If they manage to fix that little issue, they will be 5 star.
I'd recommend to to everyone.

I can't believe they are still operating.
Daylight robbery.
Shame on you RICB!!!

Very quick response from advisors. Quote was affordable. Although a bit of difference from quote online.

Rucksana was very helpful and efficient. Very happy with the service. She was able to explain everything perfectly, which I could understand. Offered a really good deal. Thank you

George was super helpful and I will definitely be using again

I was introduced to RCIB through compare the market. Upon selecting this firm for my insurance I had to wait for a call back in order for the insurance to go live once all the information is confirmed.

After spending the whole day and being promised someone will call me back it was me constantly chasing this company up.

You would think that after the whole day trying to sort my insurance with them, I will end the day with good news but this was not the case.

They finally advised me they can not cover me as I have had 3 non fault accidents!
I thought what a load of rubbish, accidents are out of anyone's hand and for it to be non fault you would think it will not be a problem, this is far from the truth.

I've been penalised for past non fault accidents. If anyone has had more than 2 accidents then do not bother with RCIB as they will waste your day only to say no at the end.

Amanda was awesome, honest and a absolute pleasure handled my renewal with honesty and speed thanks alot

This is a company to stay clear of, they took the full amount for 1 year insurance, 5 min later they said I have to contact them to validate my insurance. I spent over 1 hour trying to get them to answer there phones. Then they hit me with More

Was quite straightforward, I couldn t buy the policy online for some reason I had to speak to somebody so they could confirm all the information. Paragraph it was very professional and took about 10 to 15 minutes but all is done now.

.Thanks

I searched on Moneysupermarket for car insurance. I got the cheapest quote from Right Choice. After I paid the money there was a message that someone will contact me. Next I had a phone call, he went through all the details and said he has to change some details and I have to pay more. At the end I ended up paying more then another companies quoted.
He emailed me everything. I red policy, understood that he cheated and cancelled it straight away. For that they charged my 10% of the full amount.
Beware Right Choice Insurance Brokers! They are cheaters.

They are very incompetent people.
So my experience is I was on a comparison site bought what I thought was insurance but turns out they were a broker I only wanted the transaction to be cancelled and refunded the first time it had taken me over 5 hours to sort out but in the end had my find a back then 5 days later the funds had been taken again and I have still not received a refund no one knows if it has been processed or knows anything no confirmation had been sent out and it still not resolved!!!! I am furious with such jncompitence

AVOID
I rang up to insure my car, gave all the details and all seemed fine, I was put on hold and after 30 minutes of waiting decided to try and insure my car online. The money was taken from my account to then receive an email to say until I speak with them on the phone I'm not covered! Only to find they had closed (that's obviously why they put me on hold)

Unfortunately I am now stuck with them for a year! Worst company ever!

You were an angel in disguise. You were pleasant and extremely helpful. You were reliable in returning my call promptly and very patient for waiting on me to provide details and to make payment

Took money out my account without my permission and put the phone down on me on 6 different occasions

Was not completed in time as specified ended up being late for work as had to walk as insurance was supposed to be active by 18:45pm by 7pm showing not insured got the email of confirmation around 19:30pn to say im insured now took far too long and i have never been late for work until today disappointing its not the guy i spoke to's fault its whoever activated it

George was a brilliant help! From start to end he made me feel so comfortable and answered all the questions I asked (I had a lot of questions)! But he didn t hesitate to answer and made me feel 100% confident in my decision to insurance with them. He is very knowledgeable and after leaving my insurance company I had been with for a few years I knew instantly I made the right decision to change after speaking to George, he talked through all the options and add ons and got me a great price ! Thank you so much again and I recommend them highly.

Wanted more money over the phone after a fixed price on comparson sites worst customer service had my renual quote off them and i have 3 years no claims and ia 300 quid more than last year seriously dont bother with them youve been warned .

Thank you so much for your help Danielle, I'm glad for the patient and the service.

Very helpful staff. Explained everything and didn't rush me just to get the sale

I been with right choice insurance for 3 years this is my 4 year to be honest i was about to leave the company called this morning the guy i spoke on phone wasn t very helpful i could spot it miles away he wasn t caring to much about losing clients. Anyway i spoke to Conor. Now and i Renewed my car insurance today with Conor. Its a top man Very helpful thank you

Adem

From 1400 (compare the market) to 2334 (the one on the phone). Anything else to say.

Great experience with Jade. Difficult to get hold of the brokers office initially but customer service was exceptional once I did.

I purchased car insurance and paid upfront, expecting to get immediate cover but after payment was taken I was informed I would receive a phone call from them. Since it was a Sunday I didn't expect to receive one until Monday but even on More

Spoke to a man called Thomas and found him very helpful and clear to understand. Thank you!

Any question i had was asked very clearly and prompt. Very professional. Good customer service

I found this broker online though moneysupermarket. U feeled up everything online, paid the fee, and than found out that they won't start my car insurance till they call me. Their's ment to confirm my details , wich ment to go though all over again. This is the risons why I do my insurance on online, I do not wont to spent another hour on my phone to unswer the same questios. The hardes insurance police in last 7 years, hope I won't need to call this this year again...

Fantastic service by Aaron. Definitely made the extended experience a lot better. Top rate for this top lad!!!!

Brilliant young lady very helpful, could use more staff like her she s a credit to the company

Worst insurance company I've ever used
Cancellation fees cost more than keeping insurance, no money refunded
Absolute joke
Threaten you with cancellation emails
Cheap and SHITE is all I'm saying ..........
Definitely won't be renewing with these

Appalling customer service, surly and rude staff and comfortably the worst insurer i have ever had dealings with. Avoid at all costs

Charles was great on renewing my policy, great customer service.
Keep up the good work.

First time dealing with this company and I was given the best help and advice I could get to help me secure my car insurance.The agent that handeled my call was very polite and very professional.I will definitely will recommend their services to all of my firends

Bunch of thieves!!! Avoid them like the plague. Took my money even though they said they can't do my insurance and when I asked for it back they said they didn't take it. You try call them in the weekend says the offices are closed even though on the message it says the office hours and yourey calling within the time. In short..... AVOID!!!!

Daniella was very helpful interms of explaining the insurance details.

Very quick and easy to get everything set up, Josh was very helpful

So far so good, but JOSH, was honest during my quote. An told me the car i had bought, some 5 months prior was actually Registered a Cat D. Still got insured despite a higher deal. I will pop it to 5 today if i get 40% of my money back from the dealership or a full refund.

Absolutely discussed with these they got the wring email address then cancelled my insurance yet they could have rang or texted me or even sent a letter not happy STAY AWAY

This is my second time with right choice definitely recommended.....

Very helpful, happy & professional phone style,
Painless transaction - Thanks

If there was a way to score negati stars I would.
Very unprofessional and unorganised. Call center staff rude and obnoxious stay away

Very professional and courteous service. Billy was a gentleman.

Would give 0 stars if I could. Was on the phone for 2 hours to set this up, most of the time was waiting for call to be answered. Moved address, back to an address I lived in before. Previous insurers made no change to cost when I moved More

Robbie was polite, efficient and helpful. First class service .

Great customer service and communication has been rapid.