I purchased a policy online and could not add brea...

I purchased a policy online and could not add breakdown cover but it said I would be contacted before any payment was made so I thought I will ask the advisor to add this when they called me. After clicking confirm I received an email (generic) saying "my name is......... (No name entered) please give me feedback on the service you have recieved". (Very unprofessional to not even enter a name). I then tried to call them and waited 45 mins to get through to them to only be cut off this happened again after 30 mins waiting. I just hope to god I don't need to claim.... My policy will of ran out by the time I get through. Overall an uncontactable customer service is unacceptable in my views so would not recommend at all.