Right Choice Insurance Broker Ltd Reviews

Robbie worked really hard to get me insured for a competitive price even though my recent cancellation made it a challenge.

Great service, thanks

Worst customer service advisors and truly a scam from reading a lot of online threads. They have a fee for cancellation even if its within the 14day cooling off period and honestly they recruit the worst humans known to mankind who posses the worst talking skills let alone customer service skills! Maria in customer care had the nerve to tell me how rude I am and decided to have a debate over the phone to who was being rude like it was a school ground. I've worked enough customer service jobs to understand how to deescalate a situation rather than fueling it! I'm only giving one star because I have to in order to post this! Also this is just a friendly warning for anyone thinking to take insurance out with them. PLEASE THE ONLINE THREADS BEFORE DOING SO, YOU WILL SAVE MORE AND PREVENT WRINKLES FROM THE RAGE they will make you feel after speaking to their customer service team.

Difficult to deal with. I needed to change car since mine broke down. They said they can't give me any more than two quotes in 24 hours and that is need to ring back the next day.

Also would not offer insurance on a lease car for anything less than two years even though it would be a matter of weeks until I purchased a new car.

I wouldnt even give a 1star to thses people. Worst experience ever worst customer service ever. Total rip off . My biggest mistake for joining them and and im regretting it since as I had no choice but to join them. I can't wait till my policy ends and I can leave and I will never ever going back to them even if they are the last insurance company on this planet. So if you reading this and still want to join them then all the best to you that's all I can a say. Not gonna lie I am worried about giving them my personal data now

It's so funny how all the 5 star reviews praises always a different name, how many operators do they really have? This was my first and last time dealing with these clowns, just don't bother and you'll live longer.

STAY AWAY FROM THEM.
THEY TAKE YOUR PRE-APPROVED MONEY, PHONE YOU BACK SAYING THEY CANT DO THIS INSURANCE FOR THE CHEAP PRICE AND GIVE YOU A LOAD OF CRAP AND GIVE YOU A HIGHER PRICE... SO ANGRY

Pathetic service. Overcharging for cancellations. Rude operators

Very good and helpful service.raf was very good at expianing everything to me..even though i may as well have a lamborghini with the fee i pay for a cheap focus a month..will be happy when it goes down a bit in nov 18.thanks again..mike harrison.

i purchase the car insurance from them, after they took the payments from my bank they haven t even send me the documents, when i call them to ask wether am i insured or not? they just keep transferring me to different different lines, i was still in the line, i was not happy at all. very very poor service, the receptionist billy said they going to call me back, but i m stuck here i don t know wether i can drive home or not, they are not helpful at all, when i ask questions they just say simply they don t know.

I have been calling them couple of days. after long waiting no one response the call. once they receive call. they do not talk to me. on hold me they are talking with they are colleagues. so bad service i have ever seen. does not care customer. even though i emailed them but no reply at all.

Jahed was awesome. He needs a pay rise and a promotion

Alex was extremely thorough and helpful in going through the policy I was buying.

STAY WAY FROM THIS INSURANCE COMPANY, YES YOU HEARD ME RIGHT< JUST STAY AWAY! DISHONESTY, CHEATING, WHATEVER THEY WILL DO TO ROB YOUR MONEY IN NAME OF INSURANCE. CANT BELIEVE THAT WELL RECOGNIZED COMPARISON PAGE ALLOW THESE KIND OF PEOPLE.....

Great service polite and to the point would definitely recommend right choice

If I could rate it lower I would. The call staff I spoke to a younger male, made me feel completely unvalued as a customer. There was so willingness to help me check insurance prices for a change of bike, with the addition of audiable sighing about having to look for me. He then didn t want to put on the quote that I had a restrictor, a legal requirement of my license!

Horrible call staff, if your looking at this to help you decide whether to insure with then I can not recommend enough that you avoid them!!!

I m very happy wit their good service , I spoke with one of the stuff his name was Mr .Oyinlola. he was so Patience and helpful and gave me a right information to get my insurance.

always easy to deal with, good prices, and lots of payment options, never had a problem with them in 6 years.

Shame i couldnt put no stars avoid these like the plague i spent hours on the phone to them they are useless on hold for hours and then they gave me 7 days to send my forms across and a day later sent me a text saying that my insurance was cancelled. Stay well clear even if they are the cheapest do not use them

Took a while to get through, customer service was great. Clayton who I spoke with helped me through the process of starting my police and found me a great deal.

Wow woow woooow I been in the phone more than one two hours to buy a new policy, my battery is dead, thanks god gave me chance to change my mind, i m now happy to pay double for other insurance company than this company.

AVOID THIS INSURANCE COMPANY AT ALL COSTS!!!!! THIS COMPANY IS PRACTISING WITCHCRAFT AND THE STAFF ARE VERY RUDE. THEY REFUSED ME TO SPEAK TO A MANAGER AND CANCELLED MY POLICY AT THE LAST MINUTE. THEY SENT ME A LETTER SAYING I HAD REQUESTED More

Headache, fraud, Liars, Worst Customer Service on earth, you ll be waiting 1 hour 35 minutes just to speak to them I don t know how is this company even legal OMG!

Stay away people stay away from this company

Absolute joke. Would give a negative star if I could. I have been trying to get insured since the 10th of September. First they gave me an online quote, then took my money and then sent a message to say I should note that I am not insured and that one of their Web teams will get in touch SHORTLY to confirm/verify details... Well, that sounded reasonable. Guess what, we are now on the 18th of September and I guess in the world of Right Choice Insurance, this wait still falls under the definition of getting back 'shortly'. I have spent over 6 hours on their phones which never get answered once you've been passed on to the queue. Today just like previous days, It is now 21:12pm, I have been on hold for One Hour and THIRTY Five minutes and counting. I am going somewhere else. If they are this bad at the beginning then God helps you when you would really need them.

Worst car insurance company I have ever had the misfortune of knowing.

Avoid like the plague!

RCIB = Rubbish Car Insurance B******

Takes a long to get through on the phone line, but once the phone is answered the service is excellent. Spoke to Vrisha who was polite and kept me informed of everything she was doing and updating on the system. Happy with the service.

Do not use this company. Impossible to get hold of anyone on the phone, and impossible to try and cancel policy, as you cannot talk to anyone!

It took a while but the person I spoke with today (Harry) was very polite and thorough. I wasn't too happy about my price going up after my occupation changed (it's difficult to say exactly what I do given the choices available) but Harry was very understanding and worked some magic and got it reduced. To a much happier price for me.

I spoke to Mahmood who helped me with my insurance. He was extremely helpful and polite, ensuring my needs were met with the best price !
Fantastic service! . Extremely grateful

Firstly They give great quotes.
But those quotes are not worth waiting on the phone for 45mins for everytime you call them.

Sort it out guys come on.
Very quick to take payments and very very slow to answer the phone like 45min to an hour slow.

The officer who dealt with my insurance renewal was polite, professional and helpful.
The price quoted for the renewal was the most competitive, and I d recommend RCIB to anyone.

Today I was served by Liam. He made the experience quick and easy and was very helpful. I would definitely recommend his costumer service. Great guy! Thanks Liam

Kirsty was extremely helpful, informative and above all patient. She helped make a very painful process bearable.

Very patient with me as i wasnt organised and got confused. Great service thanks

hi I called dayne today and I couldn't of asked for better service he was really clear and he new exactly what I needed to know and sorted the hole thing out really happy wish they was all like that thanks dayne

Adam pearce

My renewal was dealt with by Kane. Very helpful, knew the product, explained the process and got a very good deal on my policy,. He Also explained about a previous issue which may be hindering my policy renewals and advised what I could do to rectify.. Would definitely recommend the company and helpful staff

It s worst experience with right choice insurance they don t know actually which one is relevant department everyone are transferred to another department because it s not the relevant department from last hour I am struggling to get me insurance policy documents

Danielle was very thorough and made it easy to understand my new policy I found her very patient and polite.

Callum was friendly and helpful through the whole process. He explained everything very well and got me a good deal on my policy many thanks

5.0 /5
Jack I'm very happy with your service for you and your company not left disappointed at all I hope i can continue using your services for some time Thanks tor all your help

Avoid at all costs. They do not have a clue what they are doing!!! They "make up" numbers and dates on your proposal form which clearly states that any incorrect information could make your policy null and void. When we rang up to try and get the details changed to the correct information so that our policy would be legal their customer services said they were unable to carry out these changes????? How / why?????

I have had car insurance for over 35 years and can quite honestly say that I have NEVER had as many errors on a policy as this set of clowns have produced. Incompetent does not begin to describe this company.

Even when I tried to complain their complaints email bounced back!!! Their customer service staff are poorly trained and their IT systems are even worse.

There are so many insurance companies out there than can offer prices as good, if not better, that these idiots. Avoid at all costs

Jessica was really fantastic with dealing with my renewal at right choice insurance brokers.

Good communicator, explained and answered all questions clearly

Terrible company. I would strongly advise people to never go near this company. There are hidden charges, poor customer services and no guarantee they won't cancel your policy out of the blue.

Not to be unbalanced, here are the pros and cons I experienced:

Pros:
1. They are cheap (excluding hidden costs)

Cons:
1. I've been with them for 2 years and couldn't get a no claims certificate due to the fact I changed my car (even though I only amended this and kept the same policy).
2. On average, it would take over an hour to get through to customer services and they seldom answered the query.
3. I found myself paying costs outside of my original quote.
4. It took nearly 1.5 years for them to send my documents to me.
5. They cancelled my policy out of the blue (leaving me stranded in work until I could take out new insurance. When I quizzed this they explained as I had changed address and hadn't sent a new copy of my licence they cancelled after a week of informing them. It was 6 days AND I explained I was waiting for my new licence to arrive - as if I could get a new one within 6 days of moving house!

I would give 0 stars if I could.

She is very good and reduce my car insurance premium. I was not very happy with Right Choice last year when I join but this year, renewal price was very good and happy with their service. Hopping to stay with them for many years if they give us good price and support.

long time on hold the operator did say sorry but still took over 25 minutes to renew at my cost

They don't respond to my email and my phone call to send my NCB

Scammer 1st give you cheap quotes and take payments after than trying to customer you not provided some details bla bla if customer saying I want to cancel bf4 14days they charging admission fees and cancellations fees if you want to add other cars they won't adding your second cars they saying single policy allow single car or if your car broke you want to remove your car and put others car they charging admission fees 60 pound proper scammer

Charles served me it was Very quick , reliable, good renewal quotes and good customer service

Amanda took me through the entire process of my policy renewal. It was quick, smooth, and at the end she managed to make it cheaper for me. She is very professional, and also has a big attention to detail which came up when i accidentally made a mistake with my total millage on my vehicle. I`m very grateful for her assistance, and a result of that it is my second year with RCIB.

I have nothing positive to say about this lot of idiots,keep you hanging on the phone for hours,do not reply to emails, canceled my policy and had to contact credit card company to file a dispute to get my money back took four weeks and lost out to ripoff charges BAD BAD BAD FIRM you have been warned.

I highly recommend these guys especially Lee.
Nice guy. True to his word and made a lot of effort to make sure my insurance was done and sorted in the day. Very helpful, respectful and polite. I d give ten stars if I could. Thanks for your help Lee.

AVOID! Cheap customer service, shady business! Second day they called to confirm the paperwork work and the insurance, they ve cancelled my policy on the reason that I only put 10000 miles this year but last year I was like 18000 , I ve More

SCAM artists. Search results are cheapest online but when you call them they ask you every single question again and look for discrepancies so they can accuse you of having made a mistake online so then offer you a much higher price. Advisers are trained to look for discrepancies as they know they cant offer the online price. When they cant find a discrepancy they will ask you about your credit history and questions not asked online so they can say that the quote is no longer as offered online. They will say you or your vehicle are actually a higher risk than thought. Imagine taking out insurance with these scammers and God forbid you need to make any changes these vultures will fleece you and hold you to ransom. Highly unprofessional. Kept me waiting for ages. Call duration was 1.5 hours and cut me off. They are cowboy brokers not insurers. Stay well well away.

All the positive reviews on here are fake - notice how they ALL mention the name of who they spoke to. They should not be on credible comparison sites

This is the worst insurer i have ever come across. Avoid

Stay away! There's a reason they are always the lowest priced quote on comparison sites. Once signing up, prices are always raised by some 'validations'. No one picks up the phone, you are on hold for hours! Once they raise the premium and you want to cancel, there's a fee to do so! Test this review and ring them before signing up, watch how long it takes and dont forget to ask them if the price will go up from what was quoted on the Internet. Its a method to reel you in. Pay the next price up and get better insurance. I've learnt my lesson after signing with them twice. Test this review.

Got a quote from compare the market, these came out cheapest. Then they rang me saying price had gone up. To which i said cancel it. They want an admin fee. I paid upfront, and theyre saying 35 days for a refund. After a debate they agreed More

Kirsty was helpful & efficient.
However it took 10 minutes to get to her because I was wrongly put through to the wrong person from the switchboard.

Terrible insurance company.
Not the cheapest.
Long hold time on the phone.
They want so much information from you that you don't generally have to give other insurance companies.

The worst company ever. Think all the positive feedback written by themselves. They will call you either early morning or late eve to ask more money and if you ask why? they will threaten to cancel the policy e.g., on your way to work or at night just before then old policy runs out. They are dishonest and very rude, they will shout at you if you question them like you're an animal not a client. Not feeling safe as They will call every other week to ask more money. Read the reviews majority of people had the same experience, i beleive positive feedbacks are just fluke. I think they are very dangerous and hope there is a way to stop them. I feel so stupid to get in to their trap! So so very stupid..

DO NOT USE THIS COMPANY THEY ARE BUNCH OF
IDIOTS.

I bought my car insurance through gocompare in spetember, it was 1300 pounds and with RCIB. So I went for it, 300 pounds firsr payment and rest in monthly instalments. When they phoned me they rose the price to 2200! They had hard selling technic. When I said I wont go for it, they said it will take a week to get my money back! So I had no choice as 300 pounds was all I had at the time to insure my car. Than they forced me to sign premium finace with some brother close comapny. On friday I sold my car so next day I phoned them up to cancel my insurance. They told me 560 quid for cancellation and apparently it was axa who had such a high cancellation fees. I said I wont pay this. After I phoned AXA about it and they said cancellation fees are none or 35 pounds.

Edited: after few emails my cancellation fee was reduce to 16 pounds also after investigating RCIB offered me a refund of 183 quid. Regardless to all issues they clean up their mess and left me with good impression.

This has to be the worst insurance company known to man. It took me half an hour to speak with 5 different people. Finally i got through to someone who know what they were doing... after 35 minutes on the phone to them, the price went up by More

SCAM ARTISTS

This company make an art form of scamming their customers. The amount of terms and conditions dedicated to extracting money from you and tying you up in legal loopholes is staggeringly unbelievable.

They will quote you the cheapest, take payments from you, wait until you're outside of your 14 day cooling off period, then tell you you haven't declared your details properly. Hike your premiums up to double the original amount, or if you try and cancel they'll charge you fee after fee.

One of their T&C's is if you cancel your policy, you have to pay 33% of your total years premiums, plus admin fees plus cancellation fees adding up to nearly half of a total year's premiums. Disgraceful.

SCAM ARTISTS

Excellent firm who come through when other firms charge you an arm and a leg

Amanda was by far the best person I have ever spoke to and very very helpful:) thanks you so much !

All the best
Neelam

Swift, professional and polite. Just the way it should be done. give that man a promotion!!
Many thanks George.

Worst service, unprofessional unethical. Customer service ladies were rude and even dropped phone several times. Charges more than what they give online quote. Will always say they will look into it about a complaint. But will come back More

Absoloutley pathetic. Daylight robbery company. Will be reporting to FSA.

Been on hold for 45 minutes what use is this for anybody

Great guy quick on job he did any thing he can do to get me insured great lad

(THIEVES) Not contacted me after a week still got my money and now left me with no money as need insurance for car so went else where but can t hold of any1 to get my money back as I didn t have an active policy because they needed to speak to me

Shane was really helpful when I spoke with him today.

least helpful sales department. Seems like their sales team is not interested to gain customers.

Cowboys.... Beware.
Give cheap quote online then will make up things to add more money on your premium. In my case added a fault claim and when i questioned it as this was non-fault the sales guy changed his tone and became rude.

a lucky escape for me.... please please believe these reviews and think twice to call these bunch of crooks.

Avoid! Broker named Jeremy, very rude and pushy. Took my money online for car insurance and then rang me and tried to squeeze more money out of me. Then said it would take 28 days for refund?

Awful.. i sent my documents through post and they got lost so they cancelled my insurance but they want the remaining balance paid joke! They offerd to weave the balance if i take out another policy with them. They contacted people to try get money of me but having none of it

AVOID AVOID AVOID!!!!
My premium was 1200 for a year, I received 9 points when 4 months left until reneval, so they asked to pay extra 700. However when I did a new quotation online the price they were offering was just 100 more with all 9 points for the all 12 months... What a joke.
Also my direct debit failed one day, so I rang the same day to pay by the card-they charged me direct debit failure fee (25-30 can't remember), doesn't matter that premium was paid on time. Again, what a joke.
I wanted to cancel 4 months before the end of contract, after I nearly paid a full year's premium (they only take 9 payments) so I've been told that I'll owe money, even knowing that they should be owing me cos I nearly paid for full year.
Rip off, disgusting company.

Renewed my insurance today really happy with the price and the customer service with Amanda. We have been with RCIB for nearly 6 years now long may it may continue.

I was served by Danielle last night. She was lovely and very professional. I would definitely recommend RCIB to a friend. Thank you Danielle.