Quicklane Tire and Auto- Jones Ford Reviews

Great Experience buying My First new Truck from Jacky Jones this past weekend !! Thanks to all the salesman and Finance crew for making this happen ! Update went in for my first service and everything They gave me a Lot of info that you cant get out of the Owners manuel. Thanks again Jacky Jones

Worth the drive! We purchased a FLEX with Bill Sutton. What a great guy; so friendly, genuine & humble. He even remembered our sons name. We live about 90 miles away & he was kind enough to get most of the process done via phone/email. We also worked with finance manager Casey Tatum who was fantastic. Bill & Casey made the car buying process easy & seamless. Entire staff is very friendly. If you are in the market for a new or used car, give Jacky Jones a try & ask for Bill Sutton!

They were awful. Insurance claim for rodents chewing wires. Insurance delays because of processing by State Farm and Jacky Jones, then delays from Jacky Jones for a multitude of excuses. My F250 was there for 5 weeks and there was only a total of 10 hours of work done. Somehow, somewhere, someone dropped the ball. Promised completion 3 times after last part was received. I really don't care why or who but Jacky Jones was paid by insurance company on 06/21/2019 and i got my truck back on 07/11/2019, 20 days later. 20 days and 10 hours!!! Disgraceful and the service manager, Greg Everson stood in front of me and said that his team did the best they could do under the circumstances. Furthermore, Jacky Jones has also started charging a 4% fee if you use a credit or debit card to pay. They are one of the few dealerships that do this (i checked around). One would think that this should be absorbed in the inflated hourly prices they charge. Will walk before i use them again.

Any time we go up that way we Always stop to atleast look at what they have new in their inventory and what "surprises" they have waiting to be seen on the showroom floor! If you can't find what you want on the lot, they can get it for you!

Bought a 2014 ford explore last night! Between Alex and Russ they made it super easy, fast, and convenient. We even traded in my Toyota Camry! I cant thamk them enough for their patience and kindness towards our kids and selves. If you ever need good, honest, smart, sweet people to buy a car from I recommend going to see both Russ and Alex!

i have been purchasing cars and trucks from Jacky Jones Ford for several years..His dealership shoots straight and gives me the best deal without all the comparative shopping. Their service dept and parts depart are staffed with professional knowledgeable people..I just bought a new Dodge Truck from a another dealer and was glad to find out Jacky is opening a Dodge Store right next to his Ford Dealership..Some dealership owners are not real car people Jacky is a car guy thru and thru..

Best car/truck buying experience I've ever had. I have recommended many family members and friends.

I would just like to give a huge thanks to Jacky Jones Ford. I had been to two other places only offering one fix to an issue I had with my oil pan. They understand money for anyone can be tight and gave me another option I didn t even know was available that was about 5x cheaper. They were very helpful; honest and did great work on my vehicle. Highly recommend. Staff is very kind and the waiting room is comfortable if you have car work done for a couple hours. Thanks again!

Chad at the Body Shop was pleasantly professional and courteous. Not only did they do a great job but also cleaned it up and washed it too on the day they would have it done!

The staff is lazy and incompetent. If you want your money and time wasted, this is the place to go!

GREAT PEOPLE IN THE QUICKLANE. THEY ARE CONCERNED FOR THE SAFETY OF THE CUSTOMER AND JODY IS TOP NOTCH WHEN IT COMES TO CUSTOMER SERVICE. THANKS GUYS YOU DA MAN

I am always pleased with the service and professionalism at the dealership. I would not but a vehicle anywhere else!

Put me in a nice loaner while they had mine for repairs. They didn't beat around the bush with the repairs either.

The service became great once the service manager intervened

What a great purchase experience! Lamar in sales was easy to communicate with it and very professional. Charl took over the financing portion and again another pleasant and easy experience. Now all I have to do is enjoy my F250!!!!

I have all my vehicles services at Jacky Jones Quicklane. Eric runs a tight ship and has my vehicle in and out quickly. I've been using them for all my vehicles for years and have never had a bad experience. I highly recommend them.

Bout our first new car here great place. Staff is super friendly and never pushy

I live out of state and purchased a used truck here that ended up needing some major repairs right after buying it. They didn t have to, but they took care of all the repairs. Really classy of them and I am very appreciate. I would definitely recommend this dealership

We (business and personal) have purchased around 17 vehicles in the last 3 years from Jacky Jones and Bill Sutton. Bill is always such a great help to find what we need whether person or business. For our business we have specific needs with the trucks and vans we purchase; Bill always finds just the right fit for our team. If you are in need of a vehicle I highly recommend Bill Sutton as your go to guy.

Had my car serviced. Was in and out in 20 minutes. Great job

Their food is the best and I love meat and their shrimp OMG best place.

Excellent service, all work was done promptly and professionally...

Excellent experience, great dealership that has been around for years and has a great reputation in the NE Ga area. My second purchase from them, my families' twelfth or more purchase from Jacky. Lamar Elrod was salesman - great guy, he will treat you right! Was never pushed or uncomfortable - great experience, great price, very fair on trade in and love my new Edge! Recommend without reservation.

Once again, a very pleasant experience! The purchase was my fifth at this dealership...

I have purchased 3 cars from Jacky Jones in Cleveland, Georgia and each time I have had a positive experience. My situation has always been needing wheels right away and being unsure about financing, but every time I came away with another car and affordable financing. Ben Lawrence is a nice no pressure salesman who has helped me with my cars and William Jackson has worked miracles in getting my financing. I recommend this dealership for purchasing a car.

All of the staff were very accommodating and friendly.

Eric Dills is a pleasure to work with. He is always willing to help.

Quick attention to the issue and fast turn around. All personnel were very helpful.

The staff was friendly but apparently your time is not a concern to them. I had my 2000 Ford Ranger in to repair the rear passenger door. Brought my vehicle in 8AM Tuesday. Called me up early afternoon fo say they had to order parts. They would be in in the AM Wednesday. That is fine..Wednesday afternoon rolls around and I call to check on my vehicle. Parts came in in the AM but they planned on working on it after lunch. Unacceptable! I had to scramble to find a ride to work Wednesday late as the service people planned on working on my vehicle when they got around to it. Glad to see customer is priority.. smh
Interestingly enough I had to call and speak to a service director whom when I called, was in a meeting. He told me he would check to see what was going on then would have them call me ASAP. Sure enough within a half hour I received a call from service department that the vehicle was done and I could come pick it up. Not long after I received a call back from the director checking to see if I was contacted. I thanked him for helping me resolve the communication breakdown. Prior to this, No missed calls from anyone on my end at the time. The director was the only person who kept the communication in check.
NO one else from the service tried calling me on Wednesday for updates as my cell phone reflected no call attempts or voice messages.

Excellent customer service. I just purchased a truck from JJF with the assistance from their salesman L. Elrod. The truck was everything he said it would be. He helped me have it shipped to Texas and made the whole transaction smooth and simple. No hassles or regrets. I highly recommend JJF and ask for Mr. Elrod for a great car buying experience.

Super friendly, worked around my very small availability window of time, quick repair, fair and honest when charging me for "labor". Stuck to price estimate provided.

Ben Lawrence made the car buying experience incredible. The finance guy was great, found me some extra rebate money. Was the best car buying experience by far. Talking to Ben now about a second car for my daughter.

Ben was nice and took our wants into consideration but it just didn't work out for us.

My wife and I were in the market for a used, but new to us, Suburban. We searched and located several within driving distance to our home. We found a 2015 for a good price at Jacky Jones Ford in Cleveland. I sent an email inquiring about the vehicle as it was after hours when we found the ad. Within a few minutes my email was answered by Bill Sutton Jr. The next morning we made contact and made arrangements for the afternoon. Once we arrived at the dealership we were greeted by Bill and he showed us the Suburban we had come to look at. He handed us the keys and said take her for a drive, I ll be here when you get back. We took a little drive around Cleveland and decided we wanted to purchase it. When we returned they had the paperwork drawn up and ready to go. Bill was up front and didn t play the back and forth games like most other dealerships. He was a real pleasure to work with and made Jacky Jones Ford live up to their motto of we make buying easy. I would 10/10 recommend Bill Sutton Jr and Jacky Jones Ford.

Amazing and Phenomenal experience. Bill took great care of me from start to finish. I began contacting and researching trucks since mid January. Bill and Cheryl kept in touch with me until I was ready to make a decision this April. When I decided to buy the truck, there was no high pressure when I arrived. They handed me the keys and said drive all you want until you know what you want. It was the most comfortable I have felt with a car buying experience. I even was able to meet Mr Jacky Jones himself. Great place and very professional. Thank you so much to Bill and his Super Finance Man!

Wonderful people! We were extremely blessed by the kindness of the staff!

Good service and friendly people. Eric Dils always goes above and beyond to make sure you are getting the service you need for your vehicle.

My husband and I had visited the service department to have our new truck's first oil change. We had purchased our truck from a different dealership that I won't name here. When we bought our truck we had requested the Wrap and Gap maintenance program. Not knowing any different, they sold us something other than the Ford product we had requested. Eric in the service department was so kind and explained the discrepancy. He made an unpleasant event a great service experience. We have purchased from Jackie Jones before but for whatever reason decided to go elsewhere. We will not make that mistake again. We live in Cumming but will go to this dealership going forward.

I strongly recommend Jackie Jones Ford as the best place to buy a new Ford even if you have to drive a few extra miles to get there. They want to be your dealer and will go out of their way to make sure you are happy with your Ford. I especially like the way they treat you after you buy. They are not high pressure and do not try to sell you add-ons that you don't need or want. Again, they had the best price on my new fusion, and they will offer you more money than your trade's market value. And they don't misrepresent the deal. That in itself is worth it. They are honest and fair in their business dealings. This is my second Ford purchase and I'm very well pleased.Special thanks to Bill Sutton , my sales representative, as he is a straight shooter and a strong credit to Jackie Jones Ford of Cleveland Georgia.

Worse experience ever! Dropped off car for service and tire rotation at 11:30 am. Manager said car would be ready in around 1 to 1 1/2 hour. Came to pick the car up after 2 hours and it hasn't even been touched. Manager had a bad attitude and didn't care. This place has gone downhill steadily after the first time they serviced my vehicle. DO NOT RECOMMEND!

Was sold a "Premium Warranty" when I bought my car here. Finance guy says "Anything goes wrong from the front to the back of this car, even cosmetic, it's fixed!". Well what do ya know, took my car in and "Nothing was covered". Car sat for days before being "diagnosed" and a week later they couldn't hear anything that I here when I drive it and everything was denied by the warranty. So I ended up getting taken for $350.00 for an oil change. Would definitely suggest NOT buying any warranty from them, because it's either they have NO idea what they are selling, or they lie about what they are selling and either way is terrible. Dillon was nice but didn't try to offer any solution except I could pay a little more and get everything fixed that I had taken the car in for . Sad because we have always had a good experience here, which is why we went back to Jacky Jones to buy a car almost 20 years after we bought our first car here. So hard lesson learned! And would suggest that you not just trust that you are being told and sold the truth.

Love the people, love the service and products, and love my Ford trucks!

Bill Sutton has been working with me for a few weeks looking for my son a car. It was the easiest car purchasing experience I have ever had. I want to Thank Mr Bill Sutton with the experience. Highly recommend him. Honest and willing to work with you to find the perfect vehicle. Thanks The Morris family.

Go see Bill Sutton! He is a genuine guy that will do his best to get you what you want!

The service was as usual 5 stars plus and the Service Manager (?) Eric Dills went above and beyond to help me. Service is GREAT! I do not like or have anything positive to say about the owner's choice to levy a 4 percent convenience fee to use a credit or debit card. Cash, (who carries a thousand dollars cash money?) Check (who carries checks in 2019?) or the QUICKLANE Credit Card are accepted. The rate on their card is 3 times the average credit card rate. So on balance, I love the service provided and I'll have to bring a check (if I can find them) to get my truck serviced. Not happy at all with the payment terms.

Great people; They treated us with a lot of respect and helpfulness.

Friendly service from Bill Sutton in sales, and Charl in finance. You've got a good team, Jacky!!

I just recently bought a Ford Edge sport from a salesman named Bill Sutton, and he was a real joy to work with. He helped me with anything that I needed and if he didn t know how to help, he found someone that did. I wouldn t buy a car from anyone else but him. When I went in there to look at cars, I went with my brother who works in the quick lane there. I m 20 and my brother is 23, and Bill treated us with respect when we told him we weren t even sure we were getting a car. I don t know many people who would take time out of their day to help a 20 and 23 year old, and be serious about it, but Bill did.

If you want treated right come to see us at Jacky Jones ford!

I purchased my second company cargo van from Jackie Jones Ford in June. I was happy from start to finish. The entire staff that was involved in making my sale happen were top notch. Just getting the financing done is a big job and they did it with great efficiency. I actually had zero time to devote to the process and the people there went way out of their way to accommodate me! Thanks!

Jacky Jones crew welcomed me and made my first time buying a car a wonderful experience! They worked with me and placed me in an amazing vehicle that will stay with me for a long while!! I would definitely recommend choosing this Ford Dealership anytime!

I have had a great experience working with Fritz from Jacky Jones Ford. He has been very helpful and made the process of buying a vehicle very simple even though I am out of state. I found one of their Internet Special deals online and there have been no surprises, they are true to their word and I appreciate that as a consumer. If you are shopping for a car or truck and want a truly hassle free experience, give them a shot. They didn't try to change the price or sell me anything I didn't need, it was a smooth transaction. Even though there are plenty of Ford Dealers in my area, I will continue to buy from Jacky Jones, it is worth it. Thanks Fritz!

This is my second time buying from Jacky Jones Ford. Gary Tinsley (sales) is awesome and genuine, meeting him alone was worth a three hour drive. Casey in fiance really discuss option with you. They both make car buying easy! Jacky Jones ford 6 STARS!!!

Waited 3 days and drove an hour just to get my car to Jacky Jones in Cleveland GA. With a disable husband I cant be without a car. They got us in, diagnosed, and fixed it In 35 minutes. I know that is unusual but it's also why I love them so much!

Super helpful with our super duty! We were passing through the area and needed service. They were recommended by friends of ours. Glad we went here

Bryan is the easiest salesman to work with when you need a new or used vehicle. He is very honest and will tell it like it is. I saw a vehicle online and filled out the form for more info. Bryan called to answer any of my questions. Victoria in the Online Division even called after Bryan to be sure we were contacted and to see if she could help us in any way. We then drove down, saw the suv, and closed the deal. Everyone was very friendly and smiling . This is where we will go from now on when we need a vehicle. Superb Job, Jacky Jones Ford in Cleveland, GA !

I have never had such a horrible experience trying to get in touch with someone in finance then I have had with this place. Me and my husband have been calling/leaving messages/ emailing for the past 3 weeks and NOBODY has returned one call. I am so beyond frustrated. Also, the lady that answers the phone is rude every single time. I will never buy another vehicle from them again.

Trust is the most important issue when I have my vehicles serviced. I have complete trust in your staff to not only provide a great customer service experience, but to complete the work on time and to my satisfaction.

Great company to work with. I have been using Jacky Jones for years for vehicle service, Quick Lane services, and have even purchased vehicles from them. Great bunch of folks to deal with!

We had just driven into town from FL and had a question regarding mileage. The gal in your service dept was knowledgeable and friendly she ran a test and answered our questions. Great Service!

I met a very sweet lady whose name was Sarah. She was truly the kindest person. She was beautiful on the inside just as much as she was on the outside. You guys better hang on to her, because she brightened my day! Please let her know that I appreciate all she did for me.

Well that's not correct
yes I was at Jacky Jones however it was the Dodge Chrysler Jeep location which is just next door to Jacky Jones Ford. Looking for another Jeep, decisions decisions. More to follow...

Excellent service... No pressure buying experience... Would highly recommend...

Lamar at Jacky Jones made buying our SUV as easy and pleasant as possible! A+ Service!

Quick lane service was exactly what I expected, fast, clean, and courteous. Great job!

I had some dent repair done and also some auto painting on several of my vehicles within the jacky Jones Ford auto body shop. Chad heads that department up and he's a great guy. Honest and dependable. I recommend them

Best car-buying experience I have had. They went out of their way to make sure my interest was their top priority. Every employee I dealt with was phenomenal.

By far the best car shopping experance I've ever had. Just purchased my second new F150 from these guys and could not be more stoked! Russ is the best no pressure salesman and CJ knows how to work the numbers!

Thanks again for a great time and an awesome deal!

An amazing experience this was my first time ever buying a new car and Bill Sutton was an awesome help. I had looked on their web site found what I wanted and he was able to find it for me very professional and he let me take my grand baby on the test ride with me. The next morning cj from financial was able to get me aproved with in 10 and with in an hour and half I was on the road driving my new car i

The really did a wonderful job & wasn t long at all . Looks really Great !
Thanks So Much
Teresa Curles

Went in for warrantee service and was redirected to 3 different people. Confusing customer service. (Edit: the owner commented below that they'd call but never did)

Contacted Jacky Jones regarding a used car for sale. The salesman was nice and provided all the feature information we needed to know about the car since we would be driving in from out of state. We agreed on a price and I then asked Lamar (salesman) to provide a purchase order so our lender would cut a check that we could take with us. I contacted Lamar and told him that the bank finished the paperwork too late for us to arrive before closing and would it be ok if we came tomorrow. I contacted the dealership the next morning about the sales tax that was not on the purchase order and to let them know we would be there around 5. The dealer called me back stating that the car was just sold. WTF??? The sales manager asked me if the salesman asked me to put down a deposit which the answer was no. He said he would talk and get the salesman's side of the story....I got niced off the phone after all, they sold a car while we missed a day and a half of work...Jackie Jones Ford's is only concerned with and loyal to Jackie Jones Ford.

Great place to get a new car. Outstanding selection, knowledgeable and friendly staff not to mention great prices. A dealership worth going out of your way for.