They were awful. Insurance claim for rodents chew...

They were awful. Insurance claim for rodents chewing wires. Insurance delays because of processing by State Farm and Jacky Jones, then delays from Jacky Jones for a multitude of excuses. My F250 was there for 5 weeks and there was only a total of 10 hours of work done. Somehow, somewhere, someone dropped the ball. Promised completion 3 times after last part was received. I really don't care why or who but Jacky Jones was paid by insurance company on 06/21/2019 and i got my truck back on 07/11/2019, 20 days later. 20 days and 10 hours!!! Disgraceful and the service manager, Greg Everson stood in front of me and said that his team did the best they could do under the circumstances. Furthermore, Jacky Jones has also started charging a 4% fee if you use a credit or debit card to pay. They are one of the few dealerships that do this (i checked around). One would think that this should be absorbed in the inflated hourly prices they charge. Will walk before i use them again.