Rozana Mohd Hazizy

Review of Pullman Hotel Kuching , Accor ...

2 things went wrong:

2 things went wrong:
1. I booked online for single room with king size bed. But when I checked in, I was given a different room. Reason being, no more available rooms with king size bed. I had to send the confirmation email to your staff for me to get the correct room.
2. My credit card was charged incorrectly (RM363.23 vs actual RM336.23). Although you cancelled the wrong charge, it shouldn't happen in the first place.