Praise and Daniel are picky and won't bother entertaining customers who are trying to view their listing. I've met more genuine agents who are more sincere in helping. These two are only interested if buyer meet their personal interest.
Agent licence R059360I and R061429J
Had bad experience with agent Nigel Kong Junming. My family is left homeless now cuz of his advice. He refused to pick up our call after he got his commission
SEE CHOR HOCK(KELVIN) R050081C
Negative rating. Don’t ever engage him.
Kelvin See is very dishonest, unethical, mislead his client and provided false, inaccurate and misleading information. He also misrepresented several facts and was negligent and failed to perform his duties and give any professional advice. He has breached CEA Code of Ethics and Professional Client Care.
This is the worst experience my gf has encountered. Not sure how my gf’s sister (“le sister”) got to know Kelvin See who claimed to have more than 11years of experience but yet doesn’t know about HDB resale checklist and/or process and at several occasions missed out steps and details, and caused a lot of inconvenience for my gf’s, her family and their buyer. Suspect he’s an old scammer who try to deceive my gf’s innocent sister.
Although my gf’s mum is the rightful flat owner but she can't understand/read English. For some reason, probably due to le sister being deceived by Kelvin See, le sister decided to sell her mum’s flat even though her mum did not agree. Despite Kelvin See knowing my gf’s mum can't understand/read English, Kelvin See coerced my gf’s mum to sign an exclusive form in the absence of my gf and without explaining the content, and including but not limited to the following:
1. with reference to clause (k) of Schedule 2 of the exclusive form, Kelvin See did not explain and go through the resale checklist as stated in the form. Both her mum and sister were not aware of the contents; and
2. with reference to (b) of Schedule 2 of the exclusive form, Kelvin See did not exercise due diligence to market the flat (belonging to my gf's mum) above valuation. Le sister is first-timer and has no knowledge of market rate. According to my gf’s friends who are also real estate agents (some of them are from PropNex), they usually will ask for indicative valuation before proposing the expected selling price subject to their clients' consent. However, Kelvin See did not perform any due diligence and rely on outdated past transactions and told my gf’s mum and sister to follow market rate of which is way below valuation (loss of more than $50k); and
3. with reference to (d) of Schedule 2 of the exclusive form, Kelvin See did not provide assistance and advice to my gf’s mum (the legally rightful owner) or le sister. All information that they are aware were from my gf’s resources online or advices from my gf’s friends who are also real estate agents. Below are several examples of Kelvin See not providing assistance and advice to my gf’s mum and/or le sister who have no knowledge regarding sale of HDB resale flat:
(1) terms and conditions of contra is provided by my gf’s friend; Kelvin See did not advise my gf’s mum (client) or le sister at all; and
(2) told my gf to rely on buyer's verbal promise instead of drafting written agreement to be sign by the buyer – which is for client (in this case, my gf’s mum and my gf) interest. My gf insisted several times and told Kelvin See firmly that she wants the written agreement from the buyer. However, Kelvin See was quite reluctant; and
(3) my gf received complaint from the buyer (first-timer) that Kelvin See failed to check for completeness and omitting signature – negligence and caused inconvenience to both my gf and the buyer as the buyer need to meet up with my gf due to Kelvin See’s negligence.
As my gf was not present when Kelvin See coerced her mum to sign the form, she was not aware that her mum has signed the form. And he deceived le sister and her mum and made several false claims including but not limiting to the following:
1. all terms stating on the exclusive form prepared by Kelvin See, particularly clause 6 (Commission) cannot be amended; and
2. additional terms in the exclusive form prepared by Kelvin See which are not in the CEA template but Kelvin See told le sister that the form was printed from his agency (PropNex) and insisted that the terms cannot be deleted/amended.
However, as verified with my friends who are also PropNex real estate agents, the terms (particularly clause 6) are negotiable.
We are extremely disgruntled with Kelvin See's unprofessional act of conduct - breaching the Estate Agents Act (Cap. 95A) made thereunder including the Code of Ethics and Professional Client Care or the Code of Practice for Estate Agents. His license should be revoked.
Any expert here can advise us how do we demand for compensation from the agent for the losses and damages due to his misrepresentation and negligence?
Review on Ning Lee, R002206G; L3008022J
Agent represented our landlord (LL) at a condo in the Jurong East area. At the end of our lease, during handover in Sep 2023, the following behavior from Ning was observed:
(1) Insisted on deducting a painting fee from our deposit on the basis of the unit's paint condition, claiming it was touched up before we moved in. This was false, so we told her to call her colleague (her maternity cover), who promptly verified that no touch-up was done before we moved in. Ning was caught in real-time being wilfully untruthful.
(2) Claimed that the kitchen hood was broken by us and thus sounded different. It was not broken and we had not used it during our stay. So she gets technicians to 'fix' it and their report literally said "check the machine and tested ok". It was indeed not broken, but she deducts the service fee from our deposit. This sum of money is now disputed; we and the LL may now have to go to Small Claims Tribunal due to her inaccurate claim.
Aside from this handover fiasco, in the final months of our tenancy, Ning was putting up the unit for sale and we experienced this:
(a) She'd set up viewings for prospective buyers and she herself would not show up to the viewing. Multiple occasions.
(b) Gave us unreasonably short notice of a viewing, e.g., 8 hrs notice on one occasion.
(c) Set up a viewing and then the buyers (and her) were no-show. Contacted her to ask if anyone's coming, but did not reply. This happened twice.
(d) Set up a viewing and got her colleague Daniel to show up but did not tell him that we weren't informed. Daniel and buyers show up 100% unannounced and we all get an unpleasant surprise. She herself was nowhere to be seen.
P.S. To be fair, we have encountered some great PropNex agents, but not this one.
If only 0/5 or negative rating was possible.
The agents are very entitled and rude, and when you give the permission for a viewing in your own home, they bring 4-5 viewers at once, and the viewers are extremely rude and anyhow open your fridge, etc. I was in my room getting dressed and my housemate said not to open, but the viewer still continuously tried to open the door. The Propnex agent Chee Pei Ling even asked to TAKE A PEEK. You are coming into someone's home not visiting an empty showflat!!! Please be more respectful and humble.
Judy Tan (Propnex, CEA No: RO22233C)
Feedback on her integrity:
Judy has refused to pay for her son's fee after her son has attended all lessons.
She purposely took down all contacts to avoid fee payment.
She does not have the right integrity to be qualified as an property agent. If she can cheat poor teacher of money , will she as an agent attend to her client with integrity?
She will be referred to police case.
Stay away from agent Derrick Tan (R031483A). We had the worst experience in Singapore with this agent and we have been here for 15plus years. Everything seemed jolly good until we signed the lease. After that we were treated rudely and unfairly. Worst was when we ended the lease and agreed to pay the necessary agent fees. We cleaned the house with professional help. Fixed all repairs. After the handover, he charges us $100 to replace an airconditioning remote (regular price is $10-$20)?! Charges us $700 for labour work?! We asked for landlords number and receipts and he did not provide either. The deposit too was handed to us after the stated 14 days period. When asked about it, he blocks our phone numbers and replies very rudely like we are animals in cages. This was honestly the worst experience in Singapore and we were very unlucky to have crossed paths with this agent. I hope no body has to face this. Honestly, there are better agents out there even though some misunderstandings occur but this guy is the worst.
Writing as a tennant using the services of a guy called Herbert who we're stuck with for two years. Expect zero care in after service. The landlords agent was really aggressive about every incident. In particular a heavy blind fell on my girlfriend and the LL agent just wanted to focus on whether we had been negligent. Herbert was absolutely zero value add and only added to the frustration. This is not helped by his poor command of the English language which means he often causes more confusion than he clears up. This is the second time I've been represented by Propnex and the second time I've experienced such a tiringly poor interaction.
Agent no show for viewing appointment, then decided to block me from viewing the unit when I cannot make it for the alternative timing that she proposed. Filed a complaint to Propnex legal department, who responded by defending the agent’s actions and mounted personal attacks on me. Utterly disgusting business practices - will not work with any Propnex agents to buy and sell properties.
Very bad experience. Over friendly at start later they become owner's attorney. I would never recommend these ppl to anyone.
Professional and resourceful Raymond Tiah. Sincerely followed up with us even after sealing the deal. Thank you for helping us to secure our first private property!
Be very careful with the agents. Our agent signed us a contract which she was not legally authorised to do. Though she knew that her client is only authorised to rent the place for a year, she signed the 2-year contract with us anyway. And later we were asked to move out from our home just after a year. and as I know she is still working there, so be very careful
Avoid Propnex and particularly, their agent Adam Tan if you do not want an awful experience. Terrible agency, with terrible real estate agents. Agent was nothing but middleman who 1) couldnt find us a suitable apartment himself 2) told us to not contact lsndlords agents but to use him to arrange for viewings (so he makes a commission) 3) once I found an apartment and was going to take it, neglected to let us know the building opposite of ours was due for demolition and construction over the next four years (which was apparently a well known fact in the real estate community), despite knowing we were expecting a newborn. So he made a commission and couldnt even help us cross the t s and dot the i s. When reporting to Propnex, agency did NOTHING. Awful awful awful.
Very inefficient and rude agent! I filed a complaint to the PropNex office and they are equally as inefficient and unfair as the agent I complained about. I m not surprised they have a 1.7 rating here.
Just want to write in to give compliments to Miss Serbina Goh CEA Reg No R056100F.
I'm living in overseas and have a office unit in Singapore Ubi Techpark to sell, and I get to know Miss Serbina thru recommendation from my brother. Serbina is so professional and helpful, assisiting me to take over my unit from my previous tenant whose rental contract expire, and also done the transfer of power & water of the unit while I'm in Thailand.
After taken over from the tenant, she keep me post almost on daily basis with more than 10 interested buyer's report, price offered, buyer feedback, market situation etc, and within a short period of less than 2 weeks, she even found me a buyer with selling price higher than my expected price.
Currently buyer has just exercise the Option To Purchase and waiting to complete the transaction within 2 months. I believe with her professionalism, the deal will complete smoothly. Highly recommeded and blessed to have Miss Serbina Goh help.
Organizational is staffed with unethical individuals who would spam you with unsolicited SMSes. Even complaining to them and asking them to investigate lest I inform PDPA turns up nothing but excuses. PDPA is also a lame duck that does nothing to even cite the company for these violations. If PDPA is active, do you not think this company would put in more effort to weed out these errant agents?
Singapore realstates for rental and selling are both 80% unprofessional. Terrible system!
PropNex agents are always helpful and professional!
I am indeed fortunate as a first-time landlord, to have engaged Serene Bah from PropNex, to handle the letting of my flat two months ago.
The letting exercise was quite swift and stress-free as Serene has demonstrated her knowledge right from the start, answering all my queries relating to the letting exercise.
Serene is very resourceful, she screens through all the enquiries and the shortlisted, prospective tenants who showed up at the viewings were fairly good match with my criteria. She does the due diligence of checking that the tenants are legit, as well as my eligibility to let, assuring all parties of an honest and open agreement.
Serene has the technical know-how of the real estate industry, as many agents do; but what makes her outstanding is her soft skills, in my opinion. She is friendly and accommodating, observant and persuasive, these positive qualities she uses them in giving me sound advice. I am most happy to have a pleasant experience working with Serene, and would strongly recommend anyone with real estate needs to engage her professional services.
Thank Mr Godfrey Chan for his professional services so my low-floor 3-rm BTO was sold within 4 days. Still sincere & caring & help out beyond the resale.
PropNex agent send unsolicited message, violating pdpa. Will you work with anyone like this?
I wish we had landed on these reviews before, I can confirm it's terrible, we were meant to have a viewing with an agent called Daniel Poh and he didn't show up, did not answer calls when WhatsApp actually showed he had seen our messages asking for where he is.
Later he (Daniel Poh, insisting on the name in case you land on the same) just finds a bunch of excuses pretending he didn't confirm the appointment (when we have a screenshot of it). If it's like this pre-signing of any TA I can't imagine what it must be like once you've signed. Stay away
Agents need to understand that the landlords are the employers while the agents are the employees. Agents are just an extension of the landlords thus the top priority has to be to deliver the exact results that the landlords demanded.
Past achievements mean nothing to me, as your employer, you follow my orders or get sacked. Stop giving excuses when you cannot perform, instead tell the honest truth so that I don't waste my time and you don't waste yours.
Let's be honest, the commissions are undeservingly massive, so the standards have to be higher, else landlords are going to pay a fix rate fee or market themselves for pittance instead. It will come a time when the commission rates drop if the other options become more attractive. It's all about market share.
Been receiving several spam messages about property rental from propnex even after informing them that I do not have property for rent. Have informed them and they say will delete off the database yet still sending same message from different agent. CANNOT TRUST WHAT IS SAID BY THIS COMPANY. Have also informed PDPC of this their lapses.
Very extremely POOR reflection of propnex.
First time leaving comments + rating. I just found out that they got avg 2.5 stars. Ratings always mean something.
Realtor name Shawn Tan, highly unprofessional using words like pass after sharing profile for renting. Would not recommend as a realtor!
Hard Pass
PropNex is a great property agency with well trained professional sales persons!!!
We had terrible experience with this firm.
The agent didn't act in our interests and lied to us and caused us great demage; further more, the agent's seriously lack of transaction knowledge. We complained to CEA and this firm's legal department replied to us saying "we do not believe our salesperson had misconducted himself".
Beware this agent: LIAN PENG HUI (LIAN PINGHUI) (DESMOND LIAN) - R023843D.
Think carefully before you want to deal with this firm.
Best agency in Singapore with most caring and selfless leaders whom lead by example!
Hang up my phone when I was talking and asking him about some urgent issue, what a irresponsible agent attitude
1) 2 bad encouters
a)agent did not deliver what was promised. Missing items upon unit inspection. Be careful better every small things get it documented. No trust on these agent
b) Tenancy agreement (TA) signed n paid rental deposit. Wait for 5 working days for agent to return the signed agrrement. However on 6th day was informed tht owner do not want to rent out tht is after following up with her daily
Their agents are bullies. They do not do as the landlord says. Abuse the tenants with unnecessary charges and fine. Treat women like dust on the floor. Stay away from this agency. They trains vampire to talk business with you so they can suck you dry and leave you speechless. Very consistent with their services I will give you that.
Great place to be, brand new offices and more systems to support in place.
Best of all is the culture of sharing and caring.
Professionalism kept up to date and improved setting best in class standards.
Well done!
Agent became snobbish and rude after I signed the contract. I hope propnex will train their staffs in their mannerism or send them to customer service courses.
I made an inquiry to one of the agents marketing one of the units in sea esta , and I forgot to reply . she called me with a bad tone questioning why I never reply and tried to convince me that I should just get an agent her to arrange viewing and don't make things complicated . yes that agent is YIAN TAY from Pronex . and I say I will arrange the time and let her know , she just hang up on me . WORST SERVICE.
Had a viewing with one of the agents Ashbel Choo from propnex. The response was extremely delayed after multiple calls. Finally, on the day of the viewing we were shown a different property altogether without prior notice which did not meet the expectations at all. All in all, sheer waste of time and energy.
Pls ask yr agents not to anyhow keep messaging me!had received a few times! Where did u all buy the info!??pls stop! I m raising a PDPA report.
Your agent sucks to the core!! Ask about apple and reply orange.
Ask for viewing and told me will get back to me but never!
I will never engage any of your agents in future!!!
It s very unprofessional!!!
I consulted the representative the action needed to be taken as the tenant broke his tenancy contract by leaving before maturity. He seemed not able to enlighten me but to request me to seek legal advice. I expected him at least to find out from the company if he did not know, then I had to pay legal fee to do so. Can the relevant department advised me. Thanks
I engaged Grace and Richard for our house transtn. They were very informative and sensitive to our needs! Will def recmmd them to evryone! Thumbs up Propnex!
Had a tenancy at 18 Woodsville Close (13-06) Mervin Siow was the agent.
Friendly to deal with, but not very professional and unresponsive when there was issues. I had issue with the landlord (refused to resolve leaks and return bond) avoid both the agent and the property
Professional service by Leesa Pillai, you may check her out at 93386793
Chermaine Loh R009274Z, L3008022J was extremely rude and unprofessional during the signing of the tenancy agreement and after the unit handover (before the return of deposit). She used coarse language, screamed at the top of her lungs during phone calls and accused the tenants of many issues already discussed and addressed during the unit handover.
PropNex agent Eugene Lim was helpful and responsible, and was very clear throughout my HDB resale purchase! Highly recommended!
The worst experience ever.
Before agreement signing they were very cordial. But, afterwards the agent became disappeared for most of the time. I never found him during any urgent issue.
Wrote in to share my experience with my tenant unprofessional n unethical agent.
My tenant terminated e lease 4 months earlier (lease end in Nov 2019) without giving adequate notice and compensation. When this was raised to the tenant agent attention, she alleged that this early termination had been agreed by me, which was not the case. On the agreed day of handing over the flat, she and the tenant did not turned up to facilitate e handing over. There were many damages by the tenant. The security deposit is not enough to cover the repairs, not to mention the loss of rental due to the early termination. I had no choice to make a police report and referred the case to small claim court.
Do consider carefully if you want to engage the services of Chin Siew Lim, Jesslyn Chin, R030244B.
The company with good sharing culture to bring values in everyone's life. Strong leadership with high level of integrity is the key of attracting like minded people to help each other.
I highly caution against working with Nate Lim - he showed us a condo and claimed they had many units available, but somehow all were taken up within a week and there were no available apartments. He also blamed the landlord for this. We ended up leaving without seeing any apartments, which was a massive waste of our time.
Summary of
Alvin Lau PS R014811G/L3008022J - (9006 2246)
I am an interior designer for about 7yrs now I seen fair share of good and bad property agents which this experience I will not share as it's commented by my home owner experiences. And I am just there to listen to their rants. (Mostly about PropNex)
Unfortunately for me. My family has fall into bad situation and we finally manage to agree on selling my place in woodlands.
My mum is the first owner of the flat while I am the second owner. The sandwich guy that mother can't get along with wife and I honest have no choice but to sell my home which I have spend over $100k renovation on to start a new life with my wife and child.
So my mum has engaged Alvin Lau PS R014811G/L3008022J - (9006 2246) (without my knowledge till he contact me)
My mum as signed the exclusive form with him. As I have been waiting for this day to finally be able to start sell the house I was simply overjoy at the time. But little did I know I am actually going to waste 3mths of my time.
7th April - When I meet him over at his place at Bellewoods. I was very firm in telling him what is the finale sales price I wish to achieve and will be willing to bring it down if there is no demand in the market. And also shared with him abit of a financial problems me and my mother are facing (I am unable to communicate well with my mother purely relie on Andy to pass the msg, I also firmly ask him if he is confident to sell the price that I am asking of cause the reply is yes)
For the next 1mth there is basically no updates at all from him. Untill 1 day I decided to him a call to ask for an update. But all he can give me is more excuse to lower the price down. Showing statics that has nothing to do with my units.
I have did my own research on the area and I strongly believe that the amount I intend to sell is fairly reasonable.
But all he can tell me is to sell at a ridiculously low price so that he can close the deals without much effort.
He knows the situation we are in and intends to use it as a game. Wasting our time, bring a few people in just for show and tell you that the price you are asking is too high and you should lower your expectations.
I became aware of this matter as I don't see him actively trying to update me always have excuse to tell me.
10th May - The last straw for me. Since the signing of the form (number of ppl that view my place less than 5. During this period I never check on him) I firmly told him another month to show me some effort. At this point I already start to get annoyed by the lack of response and always busy attitude.
3rd June - Finally he came back with the offer but it is the ridiculously low price he has prepared himself to sell. I told him off this time to "stop wasting my time if you are getting me this kind of offer. If you don't have the confidence to sell the price I am asking be a gentleman and don't waste each other time."
15th June - no response no update. I decided to engaged another agent that helped me brought this home 5yrs ago.
19th June - I inform him to take down his post since he can't achieve what I am asking for.
25th June - I told him to remove the post again as my other agent told me he is lowballer the price. His exclusive agreement lasted till 9th July (Wish to use the remaining time to distrup) After much agrument he agrees to remove then post after mocking me about my family matters. I did told him I will drop down a review if the post is not removed by 0000hrs
Lesson learnt
1) Dont share so much personal matter with agent as might use it against you
2) Dont sign exclusive unless you are confident
3) Tactics of sales (Waiting Game) - wait till you cannot wait
4) Bring up statics that doesn't link to your unit to confuse you
5) 101 excuse of lowered your asking price to close the deal easier.
6) 15years of experience. Honestly don't feel it is true.
7) Seems to work alone as there is no team
Just in case someones wants to reach me of proof of what I metion email me at azennatu@gmail.com. I will gladly provide
Eddie Tork is a very unprofessional agent who doesnt reply to inquiry
please save your time to look for him for any posting or inquiry
This summary is about ,
Loh shawn Associate Team Director
PROPNEX REALTY PTE LTD
CEA License No. L3008022J R044967B
We knew him from almost 1 year on the pretext
of buying a house. Admist all this , he showed us
many houses most of which were not of our choice. Instead of answering our questions and getting things cleared , this agent is so weak he has a weird habit of blocking on WhatsApp.
Since we knew him for long, we had to approach him instead of other agents. Meanwhile our home loan
did not get approved and for the time being we had to halt the process of house buying . We wanted to pay him for his services, not knowing
Singapore has the " No Obligation Rule". Instead
of rejecting our proposal he took a huge bribe from us. Later when we got to know about the
" No Obligation Rule"we demanded our money back
from him. He never wanted to go legally this time too. We then taught him and forced him to go
legally through a Lawyer and return our money.
He was caught by now. He had no other choice than to return our money back.
We got our money back by using our brains.
But never knew that such a decent looking person
Is a bribe taker from the inside. Wish we had never met him
Very soon you will all see his live video on stomp which I had recorded at that time when he took money from us. I did this as for our safety as proof since he never wanted to give us even a reciept of him taking money from us.
Randomly received message to ask if your house is for rental
Have a few bad experiences with PropNex agent. Agent stood up of appointment without advance notice. Another one was displaying mismatch picture on property guru, only found out its a totally different unit when we spent time to do viewing, waste of my time. The agent for the faulty advertisement is Joanna Tan (R041104C/L3008022C)
Don t do any transactions with this agency. They make all problems between landlords and tenants. Also they put all wrong information to the PropertyGuru. Avoid Andrew or Alfredo... if you do, you will be mad.
Great agents. Those I've had the pleasure to deal with are non pushy and very professional.
Had a pretentious agent for our rental unit. Arrived late on all 3 times. Handover not done properly with items still damaged and items not cleaned despite more than 6 weeks advanced notice and blamed landlord instead. Made snide remarks that paying rental less than 4k per month don't expect good service. Lodged a formal complaint to the company. Company did not bother to call and investigate but rather immediately sided this so called Branch Director that expectations 'may be reduced for such like rental value'. Wow, I wish I had seen all these reviews before renting this unit under this Branch Director whose service standards and level is dependent upon his remunerations. I guess it's true how an employee behaves is true of the culture and leadership within the company.
constantly received spam messages regarding renting my property. refused to remove my number from database even after i requested.
Despicable agency and despicable people who create trouble between landlord and tenant where thing could be so much smoother. No ethics whatsoever, especially from Norman Foo.
Please review Ong Jack Shen's attitude as an agent. If you want to save your time and name, just cut ties with him.
propnex.com