Had a pretentious agent for our rental unit. Arriv...

Had a pretentious agent for our rental unit. Arrived late on all 3 times. Handover not done properly with items still damaged and items not cleaned despite more than 6 weeks advanced notice and blamed landlord instead. Made snide remarks that paying rental less than 4k per month don't expect good service. Lodged a formal complaint to the company. Company did not bother to call and investigate but rather immediately sided this so called Branch Director that expectations 'may be reduced for such like rental value'. Wow, I wish I had seen all these reviews before renting this unit under this Branch Director whose service standards and level is dependent upon his remunerations. I guess it's true how an employee behaves is true of the culture and leadership within the company.