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Review of PropNex Realty Pte Ltd

Ning Lee, R002206G; L3008022J

Review on Ning Lee, R002206G; L3008022J

Agent represented our landlord (LL) at a condo in the Jurong East area. At the end of our lease, during handover in Sep 2023, the following behavior from Ning was observed:

(1) Insisted on deducting a painting fee from our deposit on the basis of the unit's paint condition, claiming it was touched up before we moved in. This was false, so we told her to call her colleague (her maternity cover), who promptly verified that no touch-up was done before we moved in. Ning was caught in real-time being wilfully untruthful.

(2) Claimed that the kitchen hood was broken by us and thus sounded different. It was not broken and we had not used it during our stay. So she gets technicians to 'fix' it and their report literally said "check the machine and tested ok". It was indeed not broken, but she deducts the service fee from our deposit. This sum of money is now disputed; we and the LL may now have to go to Small Claims Tribunal due to her inaccurate claim.
Aside from this handover fiasco, in the final months of our tenancy, Ning was putting up the unit for sale and we experienced this:

(a) She'd set up viewings for prospective buyers and she herself would not show up to the viewing. Multiple occasions.

(b) Gave us unreasonably short notice of a viewing, e.g., 8 hrs notice on one occasion.

(c) Set up a viewing and then the buyers (and her) were no-show. Contacted her to ask if anyone's coming, but did not reply. This happened twice.

(d) Set up a viewing and got her colleague Daniel to show up but did not tell him that we weren't informed. Daniel and buyers show up 100% unannounced and we all get an unpleasant surprise. She herself was nowhere to be seen.

P.S. To be fair, we have encountered some great PropNex agents, but not this one.