Presidente InterContinental Puerto Vallarta Review

Very good place excellent attention !! 100% recommended.

Beautiful hotel to spend a good weekend. the facilities to 100. The bad thing is that we play construction and noise all day is a little stressful, hopefully for the next visit this better

It has a very beautiful, clean and turquoise blue beach, also a beautiful view, 100% recommendable

Very good service at the hotel, the meals always very tasty, and the waiters an excellent treatment, we were among others the waiters Gerardo, Francisco and Eduardo and a very friendly treatment ... congratulations ... the captain although he did not his name always to the slope of everything ... the Italian restaurant very good .... the hotel very comfortable, all our stay very well ...

Although the hotel is under renovation this does not affect your stay. The service from the staff is excellent and the food is very tasty.

Enough food options, rich drinks, super friendly staff, nice beach, amazing view. The only thing is that the elevators do not meet the necessary demand .... #MeCanseConLasEscaleras

Regulate all staff at the beginning. Very friendly and after very bad service I feel very disappointed I will not come back

I liked the hotel. It has a good view in the lobby. And just maybe this time, our room had a particular scent on the pillows, damp. The food was rich. But the treatment of the staff in general was very pleasant. Great attention

I expected more and better service, they confirmed the room with Kingsize bed and to our surprise they gave us a double bed room and when asking for a clarification at the reception they answered "that's what there is" just because we didn't buy the vacation package they already offered We went unnoticed and the supposed concierge assigned to us after the failure they had to not convince us to buy their packages magically disappeared and passed by when at first we almost had a mat to receive us. In particular there was a great lack of customer service, the food was always the same in the 4 days we were there did not change even the taste water. They have a great lack of meaning about the ecology, the last night we were a turtle spawned on the beach of the hotel due to high tide the eggs were scattered on the beach and did NOTHING to collect them or call the authority to start the due care protocol.

Bad food, terrible cleaning service, I would never go again

The attention is excellent, the facilities are very good, a very family atmosphere, a beach to be relaxed because it is very quiet. The Italian restaurant is very good, in general everything is wonderful, highly recommended.

An incredible property with a majestic view of the bay.

The service is regular by the staff, the food in the restaurants lacks variety and flavor. The facilities are beautiful, but in certain areas they lack maintenance.

Apart from the fact that the rate is not for a 3-star hotel, the food is bad, the services are bad, the menu along with the variety of restaurants is bad, and the atmosphere is not recommended, I will never return.

The staff is not trained in customer service and attention, they are arrogant and rude.

Bad food, pool with too cold water, at least when I was there in February. Construction of a part of the hotel which causes discomfort. And the all-inclusive is too expensive because I use this service in other resorts.

Conformable, basic, this remodeling is sometimes uncomfortable as they start working at 8am and one goes to sleep and rest. The club staff are very insistent on showing the plans.

Hotel staff very friendly, in this time they are building another tower, the food is very rich, the beach is very nice clear sea and clean sand, it is something loose, it is not compact like in other beaches but on the side of the stones you can See great variety of fish.

The Barman of the pool (Juan) attends little mother, very well done Juan! For your services I would return.

They are building and it is a noise of the devil. Otherwise, it is passable.

This has been the worst hotel I have stayed at in my entire life. We had raw sewage coming up our drains (sinks and shower). Both my husband and I got sick, the hotel refused to move us to a different room, finally halfway through the trip they moved us to another room. This room was infested with bedbugs. I complained to management. Nothing was done, I asked to be put in a new hotel, was told no asked for my money back was told no. I have attached photos of the bugs, my bites on my legs and how we had to put towels around the bathroom doors to keep the smell of the sewage out of the sleeping area.

Very good service from Zaydent, and excellent La Playita

Mr of the parking lot too unpleasant, the bad food in the Italian restaurant and the Mexican buffet also without fun events as they use that type of all-inclusive resort and abuse in charging you to the smallest detail. Very expensive

Beautiful view and rooms, disgusting drinks, repetitive food and bad service and super slow ...

The personalized attention that we received during 8 days last September 19, made us feel at home. The reception, the room on the 7th. floor, the Veranda restaurant, its friendly and ready waiters and chef, the More

The pool is not adapted for all ages, it is very deep (1.55mts)

If you are considering this hotel for your vacation I beg you to reconsider. I am optimistic and do my best to overlook negative reviews m. I thought this was for sure a great deal. I was absolutely wrong. This place is AWFUL.

We got out of our taxi where we were immediately greeted by a timeshare sales person, Irene. These sales associates INSIST that you sit at their desk and hear their pitch before you can head to your room. They beg you to go through their 90 minute meeting to learn about their "program." I said no over and over and over again. I explained that we were on vacation we didn't want to waste time in a meeting. She went on to tell me they needed a deposit. FOR WHAT?? I told you we were not interested. She went to get the manager who came back and gave us the same sales pitch over again and explained that the sales associate would get a bonus if we went to the meeting. Basically a pity party. At that point I had to get ugly and just walk away.

We finally get up to our room... we paid $150 extra for a junior sweet, jacuzzi room. We walked in to the basic room and realized it was not what we paid for, so we went back down to the front desk and explained that we reserved and paid for a jacuzzi room. She told me they don't have those rooms anymore, that they are under construction.... with no remorse. It was as if she didn't understand why there was an issue. I told her I paid extra for that room and I either need a discount for the room they were trying to put us in or an upgrade. I understand remodeling, but why were we not emailed ahead of time or at the very least informed at check in that the room we reserved would be unavailable....? She asked me to wait while she goes and talks to her manager. THIRTY minutes later she comes back out and says they can put us on the 9th floor in an upgraded double queen room... There were only 2 of us and we originally paid for a king, but at that point we just needed a room.

Additionally, there are not near enough chairs at the pool or on the beach. It seemed everyone would go out as soon as the pool opened and lay their towels on chairs to reserve them for the day. When we went out around 10am there were hardly any people; however, every chair had stuff on it in order to reserve it.

The breakfast is COVERED in bees. Not a few--hundreds of bees swarming!!!! It was nerve wrecking to grab the handles to serve a plate because there are so many bees. I went to get yogurt and there were dead bees laying on top of the yogurt. Seriously gross.

Our room key would deactivate randomly.

The elevator had a water leak coming through the roof.

The beach is beautiful. Upgraded rooms are nice. But the customer service is just awful. If you are planning on staying here, please please please reconsider!!!

Many stones on the beach, remodeling site, a lot of noise, few drinks at the bar, food X ... In general I did not like it

Security employees are very attentive, be it with direct staff, outsiders, and with guests.

Nice place but for the gurmet restaurant and what to book

Good hotel, I like the beach you have to swim, has a Kids Club lounge in case you like to leave the children in charge and have staff there to care or support.

Very good attention, they don't have a variety of food and dirty rooms.

The hotel is beautiful the incredible view, I put 3 stars why the service at the pool bar, and in the restaurant the very bad Veranda rude tmbn the hotel has as a rule that in restaurants it is not allowed to gather tables, I mean If you come with a large family, they feel separated and do not care if you do not want it that way, there were spoiled vegetables, from there on the outside the sea is super clean and beautiful and the reception is very warm, for Royal members according to activities like kayak and surff boards and when we asked them we were told that there was no permission

It is a super modern resort, on a beautiful beach, All the time there is food, drinks, coffee shop, ice cream, fun, spa, etc.

A great hotel for a relaxing holiday with great service, delicious food and a spectacular view.

Agusto quiet. Play a beautiful and without so many people

Excellent hotel The service is excellent and above all the attention of the staff is second to none. To rest and enjoy the sea is excellent. The only bad thing is that it is very removed from the center of vallarta and therefore the uber are more expensive and not all take the service and more if it is weekday weekend not a problem there. Taxis charge a lot and the urban transport takes a long time to arrive. The hotel should have a transport that will take you to certain hrs to the center or nearby and have a service schedule. It would be nice if you had this option for those who do not arrive by car

All very clean and beautiful very kind luxury waiters

Rude staff that was not helpful or accommodating to our needs. They also forced us to purchase another room even though the room we had fit a family of 4 which is what I am. We will never stay here again.

Bad service in the rooms and moderate quality of food.

The beach is beautiful, very quiet place, perfect for resting, nice rooms with sea view. They can only improve their menu of food and drinks to be more varied and wide

Experience much lower than expected. Constant noise and repetitive foods.

Excellent view. Already remodeled will be an excellent hotel

The hotel is fine but it has details that could be improved: the rooms are not properly arranged and once we even had to report that it was seven in the afternoon and they still hadn't cleaned us, we wanted to go for More

Were do I start first when we got here they could not find are reservations. The food was Terrible and my wife was waking up with bug bites all over her arms and legs and the kids club was closed almost every day the beach was really small we had asked for a trash bag and was told that we could not have one there was even a day where they didn t clean are room the food is not kid friendly at all the beds are a hard as a rock there are no English channels on tv it was Vary disappointing we paid 3,500 and god the worse service I have ever gotten we will not be going back.

They still need a lot to put the hotel at 100% but the staff does everything possible to please us as guests, I hope that next year I will be finished all the renovations that are being done, the attention of all the staff is wonderful , especially those of the restaurant the fisherman, the waiters are always aware of what one needs, if I return.

Hello, I want to tell you about my experience at the hotel, it is newly remodeled but Grand has nothing, it is a five star hotel, the best thing about the Hotel is on the beach it has no stones, Although it is small. The beach but it is very nice is small and comfortable And very clean common areas and what I did not like is the buffet is not very extensive they do not have salmon or shrimp or octopus they told us that they still did not open the seafood restaurant, but it is still Very little variety of food, in the snack there are no French-wing dads What is basic in a hotel but yes I think they should not have opened the hotel until it was 100% finished. Restaurants are still open but in general it is well a little removed just to relax and enjoy with your partner the water of the Pool is super cold they told us that the heating served something that is not true, what I did not like is that I called to Ask if the remodeling will be finished in January and they said yes, I feel very bad on the part of the Hotel that they have lied to us in that way in general hotels Well if I would go back but only with a super offer.

The very third world truth, in a wedding in which I participated as a service provider, I asked the waiter if he could provide me with a coca, and I only received the attention, that only water is what they could offer me, hurts facilities, I think that would choose that place as the last option and all for a coca, pay attention eyeoo it's not coca, it's attention

The place is beautiful, good service, but the whole family returned infected with COVID.

Nice hotel, although I had some maintenance noise, but its very nice little bay beach and its good service

The place is very nice, the food as there is no variety

The location is the most beautiful, the landscape, the service has its details, but it is because the hotel is full I like the experience.

Excellent service, prices are not very affordable but it is worth the stay.

I visit at the chef executive for demonstrate products but the place is in remodeling and I can not do my job very well

All Excel. Good service Large and comfortable rooms

All workers excellent service, first class facilities.
One of the best hotels I've had to go.

Very good place to rest and desestres and very rich everything and variety of food I recommend them

It is a most beautiful place I worked with and the truth is the best service

Good place good facilities the bad thing is that when you go with family and children there is no way to have fun at night they do not have activities, of the 5 restaurants that are only 2 give very limited service to go with family not activities but good place

We were there a year ago and everything was excellent, but we would have loved that the pool was warm since we could not enjoy it because of how cold it was at any time of the day, with children it is not possible to enjoy it is that temperature. .. From there on more recommendable!

Very nice view, a little away from the center but if you want to get away from the hustle and bustle, this excellent