If you are considering this hotel for your vacatio...

If you are considering this hotel for your vacation I beg you to reconsider. I am optimistic and do my best to overlook negative reviews m. I thought this was for sure a great deal. I was absolutely wrong. This place is AWFUL.

We got out of our taxi where we were immediately greeted by a timeshare sales person, Irene. These sales associates INSIST that you sit at their desk and hear their pitch before you can head to your room. They beg you to go through their 90 minute meeting to learn about their "program." I said no over and over and over again. I explained that we were on vacation we didn't want to waste time in a meeting. She went on to tell me they needed a deposit. FOR WHAT?? I told you we were not interested. She went to get the manager who came back and gave us the same sales pitch over again and explained that the sales associate would get a bonus if we went to the meeting. Basically a pity party. At that point I had to get ugly and just walk away.

We finally get up to our room... we paid $150 extra for a junior sweet, jacuzzi room. We walked in to the basic room and realized it was not what we paid for, so we went back down to the front desk and explained that we reserved and paid for a jacuzzi room. She told me they don't have those rooms anymore, that they are under construction.... with no remorse. It was as if she didn't understand why there was an issue. I told her I paid extra for that room and I either need a discount for the room they were trying to put us in or an upgrade. I understand remodeling, but why were we not emailed ahead of time or at the very least informed at check in that the room we reserved would be unavailable....? She asked me to wait while she goes and talks to her manager. THIRTY minutes later she comes back out and says they can put us on the 9th floor in an upgraded double queen room... There were only 2 of us and we originally paid for a king, but at that point we just needed a room.

Additionally, there are not near enough chairs at the pool or on the beach. It seemed everyone would go out as soon as the pool opened and lay their towels on chairs to reserve them for the day. When we went out around 10am there were hardly any people; however, every chair had stuff on it in order to reserve it.

The breakfast is COVERED in bees. Not a few--hundreds of bees swarming!!!! It was nerve wrecking to grab the handles to serve a plate because there are so many bees. I went to get yogurt and there were dead bees laying on top of the yogurt. Seriously gross.

Our room key would deactivate randomly.

The elevator had a water leak coming through the roof.

The beach is beautiful. Upgraded rooms are nice. But the customer service is just awful. If you are planning on staying here, please please please reconsider!!!