Presidente InterContinental Puerto Vallarta Reviews

Delicious food from Italian and Mexican Frida x Captain Cesar and Enrique my waiter and Gonzalo

Excellent place, the attention was great, the hotel in general takes my total recognition. Their highly trained and very helpful staff, I will definitely stay there again

Waooooooooooooooooo Super Fantastic the stay there I liked it and we will go First God of course

The service of the waiters in the pool bar is super excellent! The rooms good! The food more or less! The service is what puts it in super high and the beautiful beach !!!!

Service is great, food is delicious, customer service is great, Cecilia the entertainment staff very friendly, funny and sociable, Fernando the bartender as well very attentive and excellent customer service. Thank you to all the Park Royal stuff for a great vacation time. If you don't mind about the construction noise it's okay otherwise you're not going to be happy

-Excellent cleaning.
-Attention in the excellent bar.
-Breakfast is good.
-The food buffet is regular lacks flavor and a little more meat (the food now is only for eating not to be enjoyed)
-The seafood buffet if it is a PENA / POOR.
-Attention at the EXCELLENT pool bar.
-Attention in the cafeteria / neveria EXCELLENT.

The place is wonderful, apart from that it is very familiar

Do you know if it has a gym? And do you have night shows?

The true lousy service, the rooms smell damp and are very old and dirty! The bathroom is flooded every time you bathe. It takes a lot to give you the room! But the worst thing is that you have to tip if you want to be treated more or less well Because if not, they don't even peel you !!!! The food X

We have spent a very nice vacation in this hotel ...! all the employees very well trained and careful in their role ...! Very, very, very special, Captain Alejandro, super professional and attentive every day! We were really taken care of very specially and we would love to make it clear that yes! Of course we recommend that you stay at that hotel !! and for when the new Tower is so much better!

It is an excellent hotel, its service is very good with a very attentive staff and with great sense of satisfying the guest of and with great attitude. They keep the facilities in very good condition and very clean. It offers several activities during the stay. It has very good restaurants and food areas for all tastes. The beach is very nice. Just to relax out of all hustle and bustle. And you can also do events, e.g. Weddings, very good set.

The staff was very nice.
Restaurant food was excellent.
Nancy the waitress at the buffet was very helpful great customer service. All employees were great
Love the rooms and the beach was beautiful.

I liked the hotel because it has good architecture, the rooms are comfortable and overlooking the sea, but above all the service, the staff is very friendly and attends with care and speed

Beach, sand, food, drinks, ideal for vacations, the large and pleasant pool, but for you want a pool if you have the sea at your disposal, I remember and I want to return

It is an all inclusive with 4 restaurants, some of which close at night because open is uneconomical, so when you go to one of the open you have to wait 45 'to access. They have a serious problem with sewer drainage because there is a very unpleasant intense smell. Room cleaning at illogical times, sometimes at 7:20 p.m., and always forget to leave face towels. Positive feedback the friendliness of all your staff.

I was delighted with the rooms that are very spacious, the view is very cool to the sea, the facilities I liked a lot. The ugly thing about my stay at the hotel was that upon arrival we were greeted by a rather rude night receptionist who, instead of making us feel comfortable, made us feel bad, we were hungry and ripped us off by ordering a food delivery service. He had an hour waiting to tell us that it was not possible that the driver who brought the food order had an accident, he was not able to give us another recommendation or the location of an oxxo near the place since he is heading to the beach of MIsmaloya and already It was 2am, when we went out to look for the Oxxo we never found that accident.

The day after breakfast, a waiter was rushing us to eat our dishes from the buffet since they had to lift the plates for lunch. I'm supposed to be on break. I take my time to taste the dishes that breakfast by the way. it made me very rich. My recommendations that call the attention of your staff since there is a way to say things, if we complain at reception about such events, please pay attention to these types of details that are very important in customer service for many facilities that have. The service is the first face and what gives the experience in the place so that as a guest you recommend it. I have a degree in Tourism Administration and I know perfectly what it means to have a service attitude.

Another recommendation was that if you go with an older adult it is difficult to take him to the beach or to the beach bathroom "RAMPAS" please. Another point would be the cleanliness of the sea, you see a cream of dirt between the waves if it is possible that they gave it maintenance and placed trash cans that the culture of cleanliness is not always well instilled in hotel visitors. The beach is beautiful !!

And my recommendation for tourists who want to visit the hotel is to bring a car, if you are retired, it is better to drive your own car, waiting for the truck could be frustrating and tiring, but it is up to everyone's taste and possibilities. I hope my words are not carried away by the wind and pay attention to it, everything is for your improvement.

I want the changes to be seen the next time so that I can recommend to my friends why the structure of the hotel if I liked it a lot and everything that it has inside is beautiful, the incredible waterfall, a lot of peace.

Excellent hotel very spacious rooms does not have nice beach good food

Hotel nice and clean, facilities in perfect condition and above all the attention of the staff is very good, I especially thank the supreme cheff: Manuel and Fermin for their good attitude of service and attention. I extend my gratitude to the girls at the reception, to the waiters at the fisherman restaurant and at the Italian restaurant

Excellent service, quality and exclusivity in your attention, and especially to Ms. Nayelli Reception.

The employees definitely make the experience unforgettable. The two fine dining restaurants are excellent, but the breakfast/ lunch buffet was hit or miss. The views are incredible, the beach and swimming pools are perfect, and the poolside drinks and food service was amazing! I can't wait to go back again!

In my first few hours of stay I must say that I am very impressed with not only the staff but the hotel too. After parking and walking up to the hotel I was greeted by Max. Max immediately helped me with my luggage and showed me to the front desk where I was welcomed by Jaclyn. Both asked if I spoke Spanish and understood that I do not speak very much Spanish. They continued to speak to me in English, and very well I might add. They took interest in the fact that I had a long trip and wanted me to have the best experience after a long day of travel. Considering how young Jaclyn is I expect she will have a long great career ahead of her if she chooses to stay in the industry. She explained in detail about the resort and finished checking me in and gave me a couple options for rooms. After choosing, Max showed me up to my room and gave me a tour of the room. Very helpful. Being very hungry I was excited to go down to the buffet for dinner. Even though the sun had set having dinner next to the beach and listening to the breaking waves is absolutely breathing taking. The hostess greeted me and showed me the the table where my waiter immediately greeted me and offered a few suggestions of drinks. Walking around the buffet line before choosing what I wanted, everything looked great and fresh. I chose a bit of everything and enjoyed it all. This is only my first night for my two week vacation and I will update. So far I imagine this will be a great and well needed vacation.

Very friendly hotel staff, the beach with crystal clear water and yellow sand the best beach in Puerto Vallarta

A lousy place you want to sell pure timeshare the first day you arrive you give $ 60,000 and you are giving bad payments to sell or know, the first day the service and they want to sell something are very insistent they tell you in 90 minutes and it is a lie we just leaving at 1:30 they offer you expensive packages and they teach you the ugliest hotel they have in remodeling noise everywhere about the staff the restaurant staff are excellent waiters but all the other staff when you get very friendly and after you do not want buy all very pedants and cutting until they turn around when you spend the first day well other days dirty towels to smell of coffee in general bad location of the hotel very isolated and the sun does not give until 12 noon and at 430 there is no sun nor lighting the dirty pool personally I do not return to that hotel nor do I recommend it, I hope and change its way of being

We had an excellent experience, all the staff very attentive, cordial and transmit that they like what they do, they made our experience inside the facilities very pleasant. The facilities surprised me was more than I expected, we enjoyed everything new much better than as seen in the pictures, my children enjoyed the new pool for children as well as my wife and me. The food did not look like an All Inclusive since the taste was perfect, very good the new restaurants. To improve, timeshare salespeople who are very aggressive. Thank you Grand Royal Park for making our perfect vallarta vacation. Awesome job!

Beautiful beach, very rich food, elegant and comfortable rooms. Good investment of Grand Park Royal.

Amazing amazing amazing! Great service in restaurant freeda , Enrique Carlos was very professional !

This place isn t a luxury resort, it s a business-class hotel that tries too hard to be luxury but it falls short.

The hotel s architecture itself is beautiful, and the customer service is outstanding, yet my experience was weighed down by several tiny inconveniences that ultimately made my stay less than stellar.

The WiFi in the rooms, which is not a secure network but a public one, is pitifully slow. Extremely slow, to the point where it won t even load web pages at all. It s extremely unreliable, several of my devices seldom got a stable connection, but for the most part when I was able to it was extremely slow. Plus I would never check my bank balance or emails over an open network.

The drinks on the first floor, while unlimited, are very obviously watered down and it makes me question why a luxury hotel would do such a thing.

The food itself in the restaurants is quite acceptable, but again, it s not stellar. The food offered for room service or down on the first floor is mass-produced, cheap and quality is definitely not a priority.

The first night, the phone in my room was broken and so was the coffee machine. With a poor WiFi connection and cell reception, it takes a trip to the lobby to get things fixed (took a business day to get fixed, since there was no on-call maintenance). They were both reported three times but they forgot and took more than 2 days to fix it



Goodluck checking in in less than 30 minutes since the front office isn t staffed enough. There s barely any bell boys and most likely you ll have to carry all your luggage yourself.

The beach is absolutely gorgeous, and so are the views. It s honestly pretty amazing that the people that work here are so nice as well and try to resolve your concerns as soon as possible.

The rooms are clean, but again, not luxury-accented.

Overall, it was a pleasant stay, but definitely had enough things to make this a less than excellent experience. Definitely not a seamless experience.

If the hotel marketed itself as a business-class or as a simple 4 star hotel, it would have received a higher mark. However, since it markets itself as a luxury resort, it definitely has room to improve and to iron out the little details that make it annoying.

Staying at the Grand Park Royal was a very good experience, everything was really good, principally the service, all the people are very kind but in particular in the Pescador restaurant: Elizabeth and Oscar and in the swimming pool area: Zaydelt; they are incredible, a gold medal for them; congratulations to all the staff. Thank you for everything, we ll come back soon.

Comfortable, beautiful and cozy hotel. The food is good, shame about small portions.

The but hotel of the world, terrible service, the food very ugly and repetitive, nothing recommendable.

It has a beautiful view of the sea, as well as being a welcoming place for people who want to know new experiences. Although some things can be improved, in summary it is a beautiful and cozy hotel

We are members of this vacation club and have to say we were very disappointed yes it was a brand new renovated Hotel but the absolute worst service I've gotten anywhere I've traveled
I had to ask for toilet paper every single day ask for extra towels every single day ask for a box of Kleenex every single day not to mention my coffee pot in the room was not rinsed once by Hotel staff we did all the cleaning of our items our self
We had to call and have them unclog the drain in the sink in the bathroom after being there for only 3 minutes then we had to call to have them unclog the shower drain so we could use it
Staff personal were unaccommodating dishonest and very poor service
I stayed in plenty of Royal holiday places and will never go back to this one it's supposed to be a Grand Royal not even close to Grand
Food was okay nothing that I had to go back for a second time that's for sure
I could go on and on I have never ever stayed in a hotel that has been so unaccommodating and don't cater to service

Heard back from somebody with the resort who says all they can do basically is train their people and apologize to me NOT good enough. We have.spent thousands of dollars to take a vacation have no worries be a little catered to and relax they don't take it seriously and there's nobody that's in charge you can never find the man to go to. My review falls on deaf ears as far as the resort goes. Hoping people will look at this and choose elsewhere to stay. And we are members of this place.
Got a phone call from Royal holiday to find out why I had my review and only compensation they were willing to give me was maybe a certificate to go to the resort again but they were unwilling to compensate me for my all inclusive fees very unhappy I know they'll use this review to try to improve their Resort unfortunately I feel like it's still felt on deaf ears

I loved the hotel, I congratulate the people who work there, all very helpful. We had to go in times of covid. It is not 100% with respect to what it offers but what it gives is more than enough to have a very good time. all excellent !!

Very beautiful the service the beaches the hotel all very father I recommend it

It is a very big and fatherly place. The attention of the workers is also very good, from the reception. It has many services and the atmosphere is very familiar. The food is delicious and the service at the restaurant is unbeatable. The rooms are large and comfortable, and with great views. It has a private beach. The only bad thing (in my experience) is that they take a long time to give you the rooms and it is a bit far from the center of Puerto Vallarta.

I stayed for 5 days in February 2018. Lousy reception, I waited for 50 minutes, of course after 3 pm, the rooms they delivered were not ready, at least I saw three customers complain about that ... It's a nightmare the remodeling, the noise, and part of the already small pool is blocked. The food acceptable. The beautiful beach, the comfortable and functional rooms, the staff (not the reception) very kind ... I do not understand that, it is assumed that reception should take care of that first image. Far from everything, but not at the same time as to stay there all day, limitadisimo activities and without shows or varieties. It is assumed that after the remodeling will be spectacular ... It will be?

A lousy experience! At first they do not warn you that they are building and there is too much noise, in addition you notice a terrible disorganization that makes your stay even worse. The star that I put is for the kitchen team and waiters, their work is excellent! Good for them !! Bad for reception and concierge that do not solve anything.
In short, the worst hotel experience., We would not go back.

I rate it with 1 star, because I have a contract with Park Royal in which it says that you can make use of the facilities of the hotels (not with an agreement or RCI) of this chain, and they denied us access, pity because they always promise benefits who do not respect

The place is beautiful the beach is unique, the attention is really very good, the food does not vary much, especially at breakfast, but tastes good. It removes points the remodeling, I hope to return when it is already working 100%

Nice hotel clean, organized, friendly people, good drinks and good food I will be back soon

Excellent attention essecially from Angeles and Ulysses

Extraordinary service, beach, pools will definitely return

Pity service, grand has nothing, FAMILIES, AS A COUNCIL DO NOT STAY IN THIS HOTEL, there are many options in Vallarta, do not make the same mistake as us ..

Luxury, good treatment and good service. Widely recommended

Excellent hotel to rest and relax. Excellent service. All the staff very helpful and very friendly. It would only improve the food a little more. For everything else it is a very good place for recreation. Secluded from the hotel zone.

I did not like the service of the snak waiters because if there was no tip they would not take care of you or they did it in a bad way and until they wanted, first those who gave them their tip, nothing to do with park royal Huatulco

The hotel is nice, the facilities are nice. Bad food, lousy service! And they run out of drinks at the "open bar."

Adding information to my original review:
- There is a period of time when there are no restaurants available from 11:30 am to 12 pm. The only option with food is the cafeteria. And they don't serve you more than 4 cookies per person. When one does not reach breakfast, and having paid an "all inclusive". Those kinds of limitations are not expected.
- At the time of table assignment in the Italian restaurant. Having more than 8 free tables. It took them more than 15 minutes to assign me a table. The attention of the hostess of that restaurant was with little desire to help.


I know I already got a response from guest service in my post. But I just wanted to add the factors of my annoyance with this hotel. For someone else to use my opinion.

Personally, I would not return to this hotel.

Hello good afternoon I book to visit them on my vacations but they are scaring the comments about the service, quality of food, my reservation is for the date of April 9-12, Mr. Manager I see that you apologize with the opinions that are shown here, I would like to be able to give a different opinion and recommend them widely, I was not disappointed in the service and ruined my family's vacations. Could you guarantee that your vacation will be pleasant at your hotel?

Beautiful experience, nice space and service, first class staff, all luxury

I give it 3 stars because the staff is very friendly and the food has very good sason! The rooms are good, but it is far from being a GRAND PARK, I would classify it simply as a PARK ROYAL, The quality of its drinks is very poor and in general it is a hotel that could hardly be cataloged with more than three stars. I have stayed in park royal ixtapa and in grand park royal cozumel) and I really expected to be GREAT, the quality would be the same as in cozumel and FOR NOTHING

It is a great place to stay, it has some flaws yet I give it 5 stars because to be new it is already too good, the waiters and staff service is excellent, the food has very good quality, presentation and taste of the drinks the same
The rooms are large, very nice and comfortable, ideal for resting

I was on this bridge on the sixth of February and the truth is that it gives me a very bad impression:
We rented two rooms but apparently one had a bad smell and to solve the situation they gave us a suite with two beds and two armchairs, however they did not give us bedding for those who stayed in the armchairs because the housekeeper had left. keys
Another situation happened that one of the people left first before the checkout, and had to return approximately one hour back to leave the "Pulcerita de identificacion" because otherwise the departure was not authorized. We know many hotels and for the most part neither the cards given for entry into the room ask for the exit except for the pulcera, I accept that it was an error of omission not to deliver it but it makes me stupid something that has no value or meaning to return from so far to a person.
The food is acceptable
Very bad cell phone reception
Staff in general very friendly except for the young security guard who has eyes of color.

The place is very nice but they have flaws in their services

Our dinner has been fabulous, the attention of gobzalonincreible, he prepared us a delicious tiramisu, the attention of his restaurant manager, Alejandro, very friendly and helpful, I'm delighted

The renovations that were done to the hotel were beneficial, excellent service!

They advertise pet friendly and they don t even allow service dogs!! Overly expensive and bad service. Don t leave any valuables in the room . My laptop was stolen and they did nothing.

Very good hotel, all the service staff is very very friendly and attentive. Good food and great variety, all very tasty. The rooms are very spacious and clean. Two things that should be improved and considered: for my taste the water in the pool should be warm because as the sun does not hit the water was cold and put a ramp to the comerdor for people in wheelchairs and for the strollers although they lent us the service elevator, we forgot it and had to go back. Out of that very well Congratulations to all the staff!

It is very good they serve very well the hotel is very good one of the best

Beautiful place and super friendly staff
Delicious meals

Nancy is very kind and gives excellent attention, I hope to return soon

The rooms were great and with great views with lots of stuff to do such as kid clubs the beach the pool and bar for adults but the food was horrible it made me sick and just ruined the vacation

The best of the experiences, excellent service throughout the hotel, and in the pool, beautiful experience and beautiful view.

Very nice, beautiful beach, very tasty food. I loved the restaurant El Pescador, excellent dishes, excellent staff and attention. All the staff very friendly, in particular Teo and Juan from the restaurant el pescador.
Only one detail, poor lighting on the stairs, my husband slipped, there was a bruise and abrasions on his leg. Otherwise it has been a pleasant stay. Thank you.

We had an excellent week, the facilities were very clean and the best was the service, all the staff were very friendly and attentive, the children had fun like never before.

The facilities are small, the food is very bad, the views are very fat and the rooms are good. The ceremonies and pools area are together