PMHS d/b/a Hilton Baltimore BWI Reviews

Typical hotel like any other. Stayed there for free due to a flight delay. Clean rooms, and nice hot shower. Friendly staff.

Ok it is better then it was my stay years ago. I noticed better reviews so I wanted to give it a try again. The failures started at check in. As a Hilton Diamond I like to check in on the app and get the digital key so I can go right to my room. The app allows you to pick a room then most hotels will upgrade diamond members even if you check in. Not this hotel. To make matters worse the digital key did not work. Fail. I did go to the desk and the agent was nice and helpful and when I asked about an upgrade I was told.. you were given a corner room. Again this is the room I picked so "they" did nothing. Why lie? At 11pm the website has executive rooms and suites for sale.

As for the room basic cleaning issues and stains on the walls. Dust issues. Come on this is a full flagged Hilton not a super 8. Who is doing room inspections?

I do have to say the shuttle driver in the AM was friendly and made the short drive fun.

This was the best Hotel experience my Wifey and I have ever had!!

The hotel lobby, room, and room service were very nice but the room I had was "unfinished"... The location isn't very premium and doesn't offer any off property dining.

Lovely hotel. Parking isn't the best. They do have valet tho. Rooms are nice. They ball room is beautiful and spacious. Reasonable rates.

I visited hotel for wedding ceremony, but nice place for ceremony at least.

Company holiday party. Great time, but food was not good.

Great place to stay if you're flying out from BWI. The hotel provides a shuttle. It's best if you pay the extra for an executive room. Includes breakfast and dinner, and you can drink.

I travel a lot to the East coast through BWI. I always stay here. The rooms are clean and modern, the location is quiet and out the way and you are still 8 min from the airport and car rental location.

Pleasant, helpful staff. Parking was limited due to all rooms being booked, but the complimentary valet service was much appreciated. The room was clean and comfortable.

The hotel is very close to BWI airport. A shuttle runs every 30 minutes from 8 to 3 and is available on demand at other times. The restaurant was food with a lot of options. The breakfast is pricey, but delicious. A great place to stay if you have a flight the next day and want to be close. If you have a rental car that you need to do off you must take the shuttle from the rental facility back to the airport and then the Hilton shuttle to the hotel. There are no shuttles available from the car rental facility to the hotel.

Poor Service...They canceled my reservation...I have a reservation number & everything...plus I called and said I will be late because I attended a nearby sports events...They will not admit to it but I have emails that shows proof of reservation...Now they trying to pawn me off on another hotel company...I spend a lot of my traveling sleep in the Holiday Inn chain & never experienced...Highly Pissed Off...

Beautiful hotel! Went to a workshop here. Great accommodations. Only thing missing was coffee and light snacks for the workshop. Bought lunch at the restaurant. It was good.

I love this place very clean and their food is delicious
And nice hall for events

Clean. Well staffed. Energy efficient. My view out the window was solar panels. Lol

Good, clean, well maintained business travel hotel. Convenient airport shuttle with helpful drivers. A special compliment to the restaurant hostess who went out of her way to help me get a hot chocolate. Some Hilton properties have complementary coffee, tea, and hot chocolate bars. This one does not. When the hostess discovered what I was looking for, she arranged for me to get a complementary hot chocolate.

I have stayed at this hotel several times and I must say it's always a good stay. The restaurant serves a good dinner and appetizers. The bartender seemed to be friendly.

Facility fine, a little worse for wear. Per phone call we were told we could park and fly with a nights stay, but at check in we were told that is a "special" program you have to register for on their website. We had to use Fast Park at an additional cost.

The place is spacious and clean. Breakfast is top notch. Staff is friendly and helpful.

Good option when you need a parking when you are traveling

Great atmosphere, very friendly service, I recommend it

Nice hotel. Very close to the airport. Only downside is it's not anywhere near food options so you have a few options: eat at the hotel, cabs, or Uber eats.

Nice, clean rooms. Comfortable beds with very soft pillows. Excellent staff that was very friendly and accommodating. Resteraunt has limited menu but a little something for most tastes. Decent beer and mixed drink selection.

Great value. Nicely updated room. Extremely clean. Would have given it a five except I had a small issue with the billing and the fact we only had one towel for a king size suite. Great Lobby. Will definitely recommend

Love the cheap parking and free shuttle to the airport. Using again next month.

Amazing hotel, great for events, or just to get a good night's rest and a drink at the bar. You really can't go wrong.

Nice hotel but they had hot water problems. Moved to two different rooms and still had to take cold showers. Of course no one at the front desk asked us how we enjoyed our stay on checkout.
They apparently knew the problem existed and booked our room anyway.
Maybe Paris had her hot tub cranked up on the top floor.....the hot water is set up to flow from upper floor down.

Gym folk hold up here for a second... Best hotel gym I've ever used, and I've stayed in a slew of hotels. Dumbbells up to 75lbs...BOOM, straight to flavor town, I was expecting at least 50s but was pleasantly surprised. They have two flat/incline adjustable benches and they did not skimp unlike most places; I'm 220 and they didn't squeak or wobble once while I was doing incline ::insert applause:: . They have a pull up/pec fly tower, couple of treadmills and ellipticals for those of us over 30 with creaky knees, and an ab tower. They even have the pec tower set up with a straight bar so you can squat for all you over achievers. The room was a hotel room, you know what you're getting, but the gym was legit, daddy didn't lose any gains on his trip.

Very nice! Clean and courteous staff. Loved the fitness center and pool. Just minutes away from Arundel Mills

Very nice hotel. I was here for a hiring event. Ample conference rooms. Very clean.

The hotel doesn't have enough hot water to support the whole building. The hotel was nice other than the shower being cold.

I attended a work meeting in the larger hall. It was well catered and set up.

Due to delayed and missed planes I had to stay the night here rather than fly to Chicago as I had planned. The service was really great and all of the people who we interacted with went out of their way to help us out. They really made a positive experience out of our situation.

5-4-16 Beautiful Hilton property. Kawan checked me in and so friendly and helpful. She is a lovely person! I've stayed at this property several times and it never disappoints. I can't wait to have dinner here tonight.

I've been traveling to Hanover for work for a few years now and have stayed at just about every hotel in the BWI region. This hotel has been my go to for a while. They're organized, reliable, friendly and offer great service. I'd definitely recommend staying here.

Customer service isn't as tentative as they very well could be. I understand hotel front desks are busy. However there's no excuse for a delayed response that lingers for five days.

Called in to change credit card payment on a previous stay and to receive an updated receipt. This started FIVE DAYS AGO. I was told it was going to be faxed, than emailed, than faxed and emailed...the cycle kept repeating itself. I've called the BWI hotel about 5x a day, some in front desk helped others quickly transferred me to someone else who were just as unhelpful as the first. Various times throughout the day (no exaggeration). This has been the worst encounter with front desk and managers I've experienced at any hotel.

I finally got a hold of a manager TODAY after the third phone transfer for him to say "he's emailing receipt right now," that was 45 minutes ago. Still no receipt in my email inbox. Ridiculous.

BWI, please take this review as you all have to do better.

This hotel is convenient to the airport. Very friendly, helpful staff, clean room, nice atmosphere and busy! I did not initially get the room I reserved and called ahead on (roll-in shower) but they are addressing that. Also disappointed with the on-site restuarant.

Digital key wouldn't work- had to waste 5 extra minutes at the front desk and they didn't know why it was happening. Then with the room I picked out in the mobile check-in - we walked in the room and it was filthy. Had to drag my bags ALL the way downstairs to get a new room and the front desk guy was not very apologetic. The next day at 9:30 AM the maid tried to enter the room - basically kicking us out while we were still in bed. I find it amazing that they could assign us a room that was dirty the first day and the next day not even check to see if we checked out before entering our room. I was not impressed with this hotel and the customer service. I even emailed Hilton and their response was "thanks for the feedback" - are you kidding me? Don't waste your money here. There are plenty of other hotels in this area with great rooms and customer service to match. This hotel is a huge disappointment!

Didn't stay, was there for a meeting. Nice meeting place, clean and presentable.

First, let s set the stage. Return on a day flight, first leg was delayed, missed connection. Had to stay overnight at BWI Hilton where I ve stayed before however this time without change of clothes toiletries etc. James, the shuttle driver, is one of the few people out there who really understands what is good customer service. May a tough day pleasurable with his conversation and humor. <br/>Secondly, Samatha at the front desk saved my life with allowing me to borrow her personal charger for my iPhone. This is when good people do good deeds, helping others. <br/>Will always get my business when I m out that way. Thank you again.

Great hotel convenient to the airport. Comfortable and clean rooms. Better than average concierge lounge.

Had a shuttle driver named James...went out of his way to be helpful.Picked my wife and I up from the Light Rail station and made our day.With employees like this I see why this Hilton has a high rating.

As usual, any Hilton stay is awesome. The staff is awesome as well.

Went there for a work event, food was great, and atmosphere was also great.

Excellent, clean rooms. Nice beds and pretty quiet.

Clean, comfortable, convenient to airport, quick access to downtown, helpful and friendly staff

It's kinda tucked in so hard to find. Employees are very courteous. Plenty of parking.

This place needs to have a complete overhaul, rooms does have any update appliances and the rooms are musty. This place doesn't live up to it's name. I had better food at road side motels.

We stayed at this hotel for a meeting. Everything was great, friendly staff, excellent restaurant food, and excellent food service during our meeting. Room was clean and comfortable.

It was a great experience from the time you check in until time you check out. Staff was great, friendly and professional. Highly recommended

Nice location. There must have been a big event there as there were no parking spaces. I parked at the hotel next door.

July 17, 2020 review: We called the hotel 7 days before and they asked us to call them 1 day before checking in to inquire about accommodating us at around 10 am instead of 3 pm. We were going to check out at 5 am the next morning. The receptionist was RUDE in her speech and told us that they were busy and that they can check us in only at 3 pm, else we would be charged for 2 days instead of 1. Firstly, there is a pandemic and only a fraction of the people are flying, so I don't know how can Hilton be so busy. Secondly, there is a polite way to communicate with customers even if they are unable to fulfill all customer needs and this lady definitely did not know how to do that. They are just trying to make extra money during the pandemic period. Don't know if this is what Hilton represents? We cancelled our reservation right away and decided not to put up with bad customer service. There is a pandemic and Hilton is busy, what a joke? We booked another hotel right opposite to Hilton and fortunately they POLITELY responded and directly told us that we are not busy and they can accommodate us.

Great place to stay if you have an early departure or late arrival.

Hello,
I was in town for work and there was a lot going on that weekend from what I understand. Check in was smooth and my room was ready ahead of time. My first night was comfortable, although the heat was very selective on when it wanted to kick back on. Next morning I go to shower and the water is ice cold. I try and let it warm up and it maybe gets 5 degrees warmer. On a time crunch I take the most uncomfortable shower. My bath lotion was empty so I left very dry. Not a great start to my morning. Rest of the day was fine. Next morning was the same issue with the shower. Instead of going through the torture of a cold shower again, I took a bird bath from the sink. You re staff was great and my experience with my work event and what you all provided was great. I just wish I could say the same for my over night stay in your rooms. I understand large traffic of patrons in your hotel my cause some house keeping issues but not hot water for a morning shower? That is something an establishment should plan for. I was not the only person to have the water issue, there were others. So may enjoy a cold shower in the morning but I am not one of them. Just not a good way to start a long day. Thank for your time.

The room was nice, and I love that they offer free parking and a shuttle to the airport. Everyone was nice, they just didn't know what they were doing. They charged the wrong credit card and lost my mail. The pool was only open in the evenings. The restaurant in the hotel took a very long time to bring out the food, even though it was not busy.

It was a standard hotel and clean. The staff was nice.

Disappointed with this property. I've been to Hilton Garden Inn properties nicer than this one. First room ac not working and smelled awful, but that is not why I posted this review. I was to be on executive floor and ended up in a handicapped room because they fave my room away. Next time I will find another Hilton property.

Great staff. The resturant onsite went above and beyond. The food was delish. Will visit again!

Pretty nice. The chairs started to hurt after about an hour

Our stay was short so I was never able to leave the hotel to see the surrounding area. The actual hotel was great. Very comfortable and clean. Used the gym twice. New and very nice equipment for a hotel.

The rooms were clean and comfortable and the omelet station was fantastic.

I was stay in this hotel for a two days conference, which host in this hotel. the air condition is so loud, the bathroom door had awful sound whenever I try to close it. I complained the bathroom door issue to front desk, they promised to fix it. but never happened before I leave. I don't think I am the first customer had this issue since the sound from the bathroom door wasn't unnoticeable. I will try not to stay in this hotel in the future.

Only went there for a professional program, but the lobby area, conference room, and bathrooms I visited we're all very nice! (LOVED the private bathroom stalls). I would definitely consider looking at this hotel if I ever needed to stay in the area.