Kristin Garvey Review of PMHS d/b/a Hilton Baltimore BW...
Digital key wouldn't work- had to waste 5 extra mi...
Digital key wouldn't work- had to waste 5 extra minutes at the front desk and they didn't know why it was happening. Then with the room I picked out in the mobile check-in - we walked in the room and it was filthy. Had to drag my bags ALL the way downstairs to get a new room and the front desk guy was not very apologetic. The next day at 9:30 AM the maid tried to enter the room - basically kicking us out while we were still in bed. I find it amazing that they could assign us a room that was dirty the first day and the next day not even check to see if we checked out before entering our room. I was not impressed with this hotel and the customer service. I even emailed Hilton and their response was "thanks for the feedback" - are you kidding me? Don't waste your money here. There are plenty of other hotels in this area with great rooms and customer service to match. This hotel is a huge disappointment!
Comments: