The stay was mediocre at best. I picked this part...

The stay was mediocre at best. I picked this particular Hilton based on amendities advertised ( simple things like whirlpool which is advertised in the pool area but no longer there. DISAPPOINTING). The place looks amazing, however my problem was lack of professionalism and the "know how" to accommodate my fiance and I. Responses like "There's nothing we can do" is a slap in the face of a paying customer, particualry those that are Diamond members. The following day when checking back with management for a second time, our situations seemed to fall on deaf ears and completely overlooked with cavalier action by the establishment's Director of rooms. (Not to mention she hung on my fiance in the midst of a conversation....UNPROFESSIONAL) Moving forward I called HHONORS and submit and compliant which was countered with false statement from the staff claiming I was disruptive thus canceling any retribution for such a lack luster stay. I can only say do better!!!