PMHS d/b/a Hilton Baltimore BWI Reviews

An excellent hotel for all stay purposes; business or pleasure this property is one of the best I've stayed at in a long time. The staff is friendly and courteous, property in and out is immaculate, restaurant is fabulous, and the rooms are fantastic. Additionally it's minutes from BWI Airport. I'd highly recommend staying.

Very Beautiful ,Excellent customer service, Restaurant have excellent food , I will definitely be back there again

The food was delicious!! The Chef and waitress customer service was excellent!! I would go there again without any doubt. Superb service rendered!! Thank you!!

Piss poor service, the pillows in my room had blood on them. A convention came in and there was NO WHERE to park. The staff was rude as hell, I wouldn t even recommend my worst enemy staying here

Room was nice, but bathroom was a little dirty. Good experience.

Very accommodating for all of the Honor Flight veterans we bring to DC.

Its in good condition considering how old it is. Friendly staff

Stood at check in counter for 5 min and the heavyset black woman with glasses totally dismissed the fact that I was even alive a white guy walk up and she immediately acknowledged and provided him with fake customer service

Easy access and quick check in and security screening went very efficient.

Nice clean hotel with an amazing staff. Allowed us to park right in front while we went on a cruise. The restaurant was amazing also. Perfectly cooked steak! Would totally stay here again.

Comfortable rooms were clean and neat. Service at the restaurant was quick and friendly.

I stay at the Hilton BWI pretty often and find the service there excellent. They also do a great job taking care of veterans and veterans groups...most notably Honor Flight. Lisa Bills is an excellent service manager and so our visits have been great.

The pool was freezing and it wreaked of excessive chlorine hence why the exterior doors were open. Our room had a roll of what looked like used toilet paper instead of a brand new roll. Room appeared to be clean but we cleaned upon arrival. Front desk Aaron was very hospitable. We also witnessed other folks leave the pool due to its temperature and chlorine someone even called to complain. We came to just get away but could have stayed home after getting a rash from chlorine

Wow a Hilton. Clean modern fresh
The bed was incredible
Did I say incredible

Bar menu incredible ! Seriously

Wow

Comfortable room. Concierge lounge availability. Only issue for me was very little hot water at 9am. That is unacceptable. If not for the water, great location for BWI stay overs.

Nice place, nice rooms except I don't like showers in bathtubs.

Very convenient quiet location goid facility friendly rooms v good.

The airline put us up here for the night after our flight was cancelled. The exceedingly friendly service started with our shuttle driver (1:30pm 3/15//19) and ended with yet another very engaging driver returning us to the airport (6::30am 3/16/19). They really set the tone for helping turn an unexpected visit into a great mini adventure. Good for Hilton for recognizing this sort of personable service can really make the trip your visitors. I d say the city of Baltimore should also recognize what great ambassadors these two men were for their city.
The property and employees within were also great. Our beds were comfortable and the room & public areas were spotless. I forgot deodorant and the convenience store was out but the front desk gentleman still managed to find one for me. I highly recommend this property & will stay here again when visiting.

I came as part of the event in my group rented a conference room and give us a WiFi password that didn't work. Stale hotel but otherwise clean.

Staff is wonderful, but the facility is in need of repairs and updates.

Exactly what you would expect from a Hilton. Looks to be recently updated. Didn't use the pool, but there is one available. If you need something that's withing 10 mins from BWI and 10 mins from the offsite car rental for the airport this is your hotel.

Great hotel, easy to reach by car, near the airport. Good breakfast.

Nice accommodations, helpful staff. Food wasnt great but overall good experience

They have great food in the restaurant. And the picture is room service I ordered one evening. Everyone was quite helpful and nice. We were there for a 2 day meeting, and we were well attended to. The workout room is excellent and the pool is nice. The beds are terrible, though. My hips hurt so bad. And they use flat sheets on the bottom so they wrinkle and slide off, just getting into bed. The pillows are pretty pathetic too. I'm staying in a Candlewood Suites this week and the beds, sheets and pillows are so much better!

Great for early morning BWI flights. Stay at the hotel and grab a shuttle - the extra sleep is totally worth it.

Room was clean bed was comfortable the shower did not work. I had an early flight (I was up at 4am) and could not turn the shower on, the handle kept spinning. I needed to use the sink to take a shower.
When I went to check out I was told that the computer was down and they were going to discount my room, as they should. I just got the bill, no discount. I tried to call and you can only guess I could not get through. Two reasons I stay at a hotel. A comfortable bed and a working bathroom.

The day I checked in it took 15 minutes for someone to come to the counter and check me in. The same day I tried ordering room service and they told me it was too early even though it said room service 12-9. Tonight I tried to get a bottle of water from the front desk and was ignored. I travel all the time and stay at Hilton's and I will never stay at this one again.

The rooms were extremely humid causing the room to feel damp. No fitted sheets on the bed and the rooms smelled like mold.

Room was clean, food was okay. Service was good. Close to BWI airport.

Great place to stay. Nice and clean room. Friendly staff.

Beautiful lobby. Comfy bed, clean room and they were very accommodating

Enjoyable hotel. Attracts more professional clientele, so the stay was pleasant. Nights were quiet. Useful shuttle service to/from the airport and local restaurants. Staff is very kind and helpful.
It does lack a lot of commonplace amenities. Has the essentials: pool (though small and shallow), exercise room, & laundry (coin operated).

We stayed for four nights after Christmas and expected the hotel to be short staffed but it was worse than that. Housekeeping came every morning at 9am when we were still getting ready and then would never come back - only one day did we get housekeeping! Also they have hot water issues so our sink and shower didn t get hot. Disappointed as this is not the norm for Hilton.

I liked the rooms and the employees are excellent and very affectionate with all the clients

Was here for an event. Didn't get a room. The event space was nice. Was greeted by friendly Hilton staff. Restrooms were clean. Great place to host an event.

I spent one of the most beautiful weekends at this Hilton BWI Airport. This Hotel has accomodated my association three times for a convention and each time has been better than the last. The Manager (Racquel) was most accomodating, attentive and professional. The staff was excellent. I will certainly recommend this place anytime in addition to its proximity to the airport.

The rooms were cleaned and are a nice size. Receptionist staff and all others are very helpful and have the courtesy and patience of saints. I have not had any bad experience with reservations, checking in or out, rooms, or etc. The one thing that could improve is parking. While I understand there was a wedding reception held at location this night- the parking is still bad. I have stayed here multiple times and each time the parking is horrible even if there is no event. There's barely enough parking for guest or u have to Walk from a back parking area behind the hotel that just doesn't seem to be any ones idea of great parking for all thr money you spend. 1 suggestion if u are having an event then have valet do complimentary parking over in the lot that's directly across from the parking lot or buy that lot and make it overflow. The parking is my only complaint with the hotel.

Decent place to stay. Attended a work ball and the food was pretty good for a large function. Place seemed clean. Staff was friendly. Parking is a little tough when there is a function occurring.

Very convenient location and good place to have meetings in the lobby and common areas

This were my first time staying in a Hilton Hotel I always stay at Hampton because Hampton stay clean, breakfast is good, bed and pillows are soft and the staff are very professional. I choose Hilton because there were no Hampton around BWI area and I'm glad I had chosen Hilton because the price were good for a two queen bed executive room. My room were very clean, space, breakfast were ok. There dinner were very good each night that I stay if you were staying in a executive room your breakfast and dinner were free. The staff were very professional. I had a nice view of the BWI Airport I can see the plane take off and landed. Every area in Hilton that I went into were very clean and smell good. Yes I would recommend this hotel and I would come back because everything were very nice while I were here for my birthday weekend I extended my stay for another night because I didn't wanted to check out Monday so yes Hilton I will stay again. Thank you for everything. DeBorah

The place was pretty exceptional and in line for the Hilton brand. I enjoyed my trip there especially so because of them hosting the honor flight of ww2 veterans.

It was great!! The staff is very helpful and attententive to your needs!! I'll definitely be back!!

Amazing customer service. Very military friendly. Kieth (GM) along with Aaron, Amanda, and Greg are incredibly good at their jobs and with customer service and support.
Also, BIG THANKS to Michael Sewell in the kitchen. Super awesome dude and with outstanding understanding of customer experience and satisfaction. Please promote Mr. Sewell.
The bartender and her helpers are terrific. The shuttle drivers are fantastic.
Highly recommend this facility.

Wonderful rooms. Friendly and fast service at the front desk, but service in the restaurant is slow and unresponsive.

Very nice, clean, and quiet hotel. Staff very friendly and helpful.

Rooms was acceptable but the water was cold! You could not take a shower.

Attended an event held here, hotel was very nice but parking was limited. We had to park at near by fast park.

Customer service was great but there was a few issues.
I complained about my shower taking 10-15 minutes to heat up. The front desk said the reason why it takes a while is because the water heater is on the top floor...I asked for an engineer to come and I am unaware if anyone came. . Water still takes forever to heat up.
Three of the five nights the cable kept going in and out and I was unable to watch tv.
As I was working the Internet also kept going in and out and I needed to send a document from my work computer and could connect to the hotel WiFi. I was thankfully able to go up the street to chili s to use their internet.
House keeping was ok. I had to ask for additional washcloths that they didn t replace after cleaning g the room. They never dumped the ice bucket after each use and the glasses were dirty.

I will never stay at the hotel again.

Doesn't have the "days of elegance" that older Hilton's have. Something about the new format. Anyway, decent hotel, just not super awesome.

Here with a group, many of us had room temperature issues (either too hot or too cold ... perhaps a temporary issue, but can make for very uncomfortable stay). Much of the staff was pleasant and helpful, but the rest left much to be desired.

Got a good deal via Costco and was looking forward to stay on executive floor. Alas, the executive floor isn't all that. The free continental breakfast was a joke. The same old thinhd kept coming on every day. Cold pastry which tasted like a week old, fruits that were overripe.

Close to the airport.
Courteous staff.
Rooms were nice and beds were comfy.

Was very disappointed in this place. Made a room reservation online but got a completely different room. The point of a reservation is to "reserve" that room for me. The front desk gave me no explanation for this. The room smelled like chlorine and the bed sheets were a little dirty. The furniture was old and dusty. Will never stay here again and would not recommend this place. I deserve a refund

Terrible location. Sign from the main road is hidden by foliage. The parking was terrible. Drove around for 10 minutes trying to find a spot.

Very clean and comfortable hotel. Staff was extremely helpful throughout my stay. The restaurant onsite served very good food. There was limited restaurants near the hotel, but quick and easy access to eating and shopping areas. Would definitely recommend this location while staying in the Baltimore area.

Great NY strip steaks! Rooms are cozy and the staff is helpful! Thank you!

Beautiful Hotel! Great place for professional training, great conference rooms. Cooking staff make excellent meals! High recommend!