First, let s set the stage. Return on a day flight...

First, let s set the stage. Return on a day flight, first leg was delayed, missed connection. Had to stay overnight at BWI Hilton where I ve stayed before however this time without change of clothes toiletries etc. James, the shuttle driver, is one of the few people out there who really understands what is good customer service. May a tough day pleasurable with his conversation and humor. <br/>Secondly, Samatha at the front desk saved my life with allowing me to borrow her personal charger for my iPhone. This is when good people do good deeds, helping others. <br/>Will always get my business when I m out that way. Thank you again.