July 17, 2020 review: We called the hotel 7 days b...

July 17, 2020 review: We called the hotel 7 days before and they asked us to call them 1 day before checking in to inquire about accommodating us at around 10 am instead of 3 pm. We were going to check out at 5 am the next morning. The receptionist was RUDE in her speech and told us that they were busy and that they can check us in only at 3 pm, else we would be charged for 2 days instead of 1. Firstly, there is a pandemic and only a fraction of the people are flying, so I don't know how can Hilton be so busy. Secondly, there is a polite way to communicate with customers even if they are unable to fulfill all customer needs and this lady definitely did not know how to do that. They are just trying to make extra money during the pandemic period. Don't know if this is what Hilton represents? We cancelled our reservation right away and decided not to put up with bad customer service. There is a pandemic and Hilton is busy, what a joke? We booked another hotel right opposite to Hilton and fortunately they POLITELY responded and directly told us that we are not busy and they can accommodate us.