Incredibly non-ergonomic seats in reserved compartments. Just a tragedy. Additionally, the compartments are almost not soundproofed. As for the WARS wagon, scrambled eggs are even good but very expensive and certainly not from 3 eggs. The toilets also have a design flaw. Kupa stays on the walls of the shell. It is also worth mentioning the sloppy and even dangerous interior of the carriages (thresholds, slats etc.). I would send the person responsible for the whole interior design of the car on a trip from Swinoujscie to Przemysl. Good luck :)
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Constant lateness, broken and old trains, missing places, pointless booking system, overcrowded trains - that's how it is in a nutshell. The Polish railway is only seemingly changing.
When buying a ticket that guarantees a seat, and in this case the compartment, it collided with reality. It turned out that the places we bought had already been booked by someone else. The conductor ignored the problem at first. We stopped 2 stations, until the Prince of PKP graciously decided to allocate 2 "free" places. We are grateful for your grace. If I could, I would have given -5 stars.
Helpful train staff in organizing communication with the delayed TLK Podhalanin on 02/01/2020 at the Kalwaria Zebrzydowska Lanckorona station. At the entrance to the station, a message was announced about the waiting for the connected train, indicating the platform on which it stands.
Why do Ukrainian Intercity always wait when the Polish Intercity is late by an hour, and the Polish Intercity does not wait at least 15 minutes if another train is late (although everyone was notified of the train delay). Why did this train leave and not wait for hundreds of passengers from the train that was late?
I used their trains for up to 5 days in a row to reach 5 different cities: Gdansk, Poznan, Wroclaw, Krakow and Warsaw. For Gdansk and Warsaw I was able to book a train EIC / EIP (which are the best ones) are fast, clean and offer you a drink on board (included in price)
The rest of the trains were IC, some are new clean and spacious, others older. I can not say much about the delays. In some cases it was on time, in other cases delays ranging from five minutes to 30.
As for the other 4 trains, they all spoke in Polish but the worst was that all the announcements on the train and at the station were in Polish and there was a high risk of not understanding if that was the train you had to take or not. The train that I recommend is NOT TLK, is the oldest and put bad enough. However, in all types of trains it was a bar. Controllers have always passed. They ask ticket + Passport: no wrong because the name on the ticket must match!
But what I did not like was the choice of seats during the online booking. Do not do like many other trains in other countries, that make you see the "map." They only tell you the numbers. Too bad, here the numbers put them in a different way. is, for example not, but 66-65 66-64 (if you want to be close). We had already booked all the trains so we always found in two distant places. I advise everyone to book your travels through their site, exactly 30 days before, in order to have a 30% discount!
Staff lacking any people skills and empathy (pendolino train staff and manager - Krakow Glowny - Warsaw Sunday 14:53), user-unfriendly and basically a trauma. Btw pendolino trains are so overpriced it s crazy.
They treat people like cattle. The number of wagons is kept to a minimum and trains overcrowded, sell more tickets than trains can take and few tickets with seats and standing at the same price that even cheaper. They see what interest they have in a given ride, so what is the problem to get another wagon. As if it was not enough, still lagging. It only saves them that they are often the only carrier on a given route and even if it is a competition it rarely drives: \
Tlk train delayed, card charged twice, door not closing and cracking loudspeaker. crap in the toilet and unpleasant service. Years still go by. Ehhh: /
The trains themselves flawless. Restaurant section ok. Cleanliness is fairly good. On the other hand, the prices for tickets, the absurdly long travel time for fast trains and frequent delays make you unwilling to travel by PKP trains.
If you want to go to Gdansk or Wroclaw or what better Krakow is the train is the best choice. Is this the best railway company in Poland? Do not be afraid to say this: maybe.
I really don't understand how it is possible that in the 21st century PKP Intercity could not calculate the number of passengers and some of them just have to stand in the corridor. The only thing that comes to mind is laughter. Unfortunately, this is how it is with the "national silver", in which proteges of power work for power. Nothing changes despite the years. Tragedy!!!!
A beautiful European-level office building. Near the station and on the ground floor Customer Service Center. There is a car park and down the Wars canteen.
Recently I was traveling with my family by train Hetman and I am very dissatisfied. The fact that there is no possibility to buy tickets at our station is skipping, but if you want to purchase tickets, we always report to the conductor, who in this case only wrote us the ticket at the end of the journey (after traveling over 200 km), as it turned out later almost PLN 50 more than bought at the station. Besides, he did it rude. Secondly, the journey was a chore, because the air conditioning in the wagon did not work, and not only in one. I will skip the fact that the train was delayed.
Returning from Zakopane, no wagons were provided for which we had purchased tickets. No information whether these wagons will be substituted at all. We had a ticket for seats in wagon 14 and the train only had 8. Please imagine the commotion and squeeze. In addition, no reply to the email with the complaint.
It's funny, PKP IC, 'Poznan - Warsaw. The price for the trip is more expensive 3 times than other forms of travel. A delay and instead of making up for the constant dragging along the route. Let the trains die out
I use the PKP and C services on average 4 times a month, 90% of trains are delayed. This is embarrassment, mockery and disrespect towards passengers. If there was any good alternative in Poland, I would never get on your trains in my life. You cannot be trusted!
IC and TLK trains with 3.5 stars. 0 stars EIC trains. It is certainly more comfortable in stadler or pesach. Offers if it can be called tragic offers. The price for tickets is disproportionate to the quality. If the EIC tickets are to be more expensive, they will be up to 25 percent, not three times.
One more thing. This applies to all trains. If there is a high demand, then two warehouses can be given, instead of one or 2-3 wagons, they are added to older warehouses so that everyone has a sitting position, because nothing has changed since communist times.
Trains very often delayed, arriving bad depots, spoiled, total logistical flap, problems with compensation and complaints - they drag and deny until someone gets bored of the investigation of their ... it is approaching cheating. I absolutely recommend nobody to PKP Intercity.
Pendolino is a farce for many millions from our pockets. The service is called premium, therefore, according to the regulations that I accept, when buying a ticket, it may be up to 60 minutes late and the complaint will not be accepted. Tight as if it were designed only for people with a maximum height of 160 cm and not overweight. It rides at the same speed as the beautiful, wide and comfortable Polish Darts. For the cost of the ticket, you can easily pour it into the tank and drive it. On the Gda sk route, Krakow is even slower than a car. Poor snacks and the mania of checking documents and the mObywat application they have not heard at all and they don't care. A monopoly who forces people to spend a lot of money for a mediocre service.
After buying a monthly ticket. At the end of the school year, the morning train Krakow - Olsztyn was canceled as a regular gimbus! Such things only at PKP.
I will not go for the simple reason that I can not buy a ticket again because the application does not work. Recently on the IC side on Facebook I have been told that they do not know when the problems will end. Recently I chose the bus. Is IC to be a company deliberately causing losses ?? It is difficult to write a review from the trains operated by this company since it does not travel.
The seat reservation system is hopeless. it should be done like in the cinema. all visible places and then I choose where I want to sit. Currently, booking two or more places next to each other borders with a miracle.
after a few years of not traveling by rail, I gave a chance, in the era of car sharing and cheap travel, I hoped that quality had increased. Unfortunately, PKP mentally stuck in the 90s tickets for 2 people more More
Tragedy in its pure form .. tickets must be ordered probably 2 weeks in advance to have a seat, otherwise we are doomed to sit in narrow corridors. Trains are not air-conditioned, which means sitting in such noise, listening to music at full volume on headphones, you can barely hear the music ... One big nightmare, thank you very much ...
I totally do not recommend. The lady from the window in Warsaw Central informed me that free tickets for the day of the child are not valid for the passage that interested me. Then the girl admitted that she actually did not know if this discount was valid. She summarized the words: "Please ask the controller, let him write the phrase." I was forced to buy these tickets. During the ticket inspection the controller informed me that the discount on this connection is valid. The controller said that the refund will not be written, because in the case of a change of tickets you have to enter the number of the new one, and I did not have any. After several minutes of discussion, the lady graciously agreed to call her for a refund to another employee. Eventually the refund was unsubscribed, but I heard "I do not know if you will get it, but I can unsubscribe, it depends on the lady from the window" - interesting. The lady from the window is a decision-making body? At the station that was the purpose of my trip, the Lady gave me money, I had to sign something, I should get a refund. I wonder if I will get him :). In any case, I will fight for my own. I do not greet.
Technology is moving forward. It is a pity that sometimes the train crew does not know how to handle the platform. Terrible and expensive food in Wars, but the service is very nice. Either the climate is too much unscrewed or the sweat on the butt is leaking. There are sockets, you can charge your computer, phone. Footrests and blinds against the sun. Clean toilets, dustbins also emptying on a regular basis.
Positive! on Wednesday at 16:35 I reached the first ring. A nice guy with whom I did an easy matter in a minute. Connection cost, unfortunately 1.23 PLN / min. plus a double phrase at the beginning that conversations are being recorded.
I agree with all NEGATIVE opinions. Every time delays (and such from an hour up), if a person changes train to another train, has an important meeting or anything else - driving pkp intercity has no chance. Dirty, smelly trains, literally a wagon once. Often without air conditioning. There were incidents that a man bought a given place on a train, and then it turned out that something was mixed up and there was no such car on the train - mockery. Very frequent failures, they should do more frequent and accurate technical inspections, since such situations occur so often. Overall, pkp intercity are flaws, I don't recommend it to anyone.
But that the train did not stop at our station: /, the point is that this train was supposed to take us from Zakopane, and it did, but it did not drop us off at home, so we return to Zakopane and Ewelina lost her job (my in the opinion it is good, but everyone has a different opinion, and there are also squares and squares) (and Nacia has 100 to 10) and they have not prepared a bucket position.
Do you know that your duty is transport from place to place, by design at the planned time. If you are by default 180 or 240 minutes late, can anyone trust your services? Do you really think that no one is interested when you get to the destination, the more that you chose a train with a time reserve of 3 hours to get on the plane in the destination city? If we are to be glad that you have arrived at all, then this transport is weak. I don't think we are the only ones in this opinion
We can not say a bad word after the last four trips by IC and TLK trains, travel from Warsaw to Krakow by TLK train route Gdynia-Zakopane, we bet on delay and here a pleasant surprise and train on time. On site also without delay, return Krakow- Warsaw 10/10. Wagons clean, well soundproofed, plus for places / compartments for families with children. You can only stick to the routes and the need to stop at some stations but that's another story. See you soon !!!
Very competent and human conductors, extremely quiet, comfortable-sliding seats, a lamp between the seats, refreshments, places for larger groups directed towards each other. option of ordering tickets online (no option to order two tickets with different discounts). Only the price is very inaccessible. If it wasn't for the fact that I decided to show children how to travel by trains, driving a car would cost me 3 x less with a 6-seater car I have. We were traveling from Bielsko to Warsaw (so many stops for intercity) and pendolino from Warsaw to Katowice - unfortunately there is no direct connection to Bielsko.
PKP services are some failure, a delay of a few hours - a normal matter, there are delays associated with repairs within three days and they only ponto in PKP, instead of including them in the schedule. I was late for the next train, because I thought that the time for a change is enough, but unfortunately not. I prefer to change to FlixBus now than to think whether I will come in good time or a few hours later. Thank you P. S. It's enough to sell tickets without seats, it does not look like people sit like men's toilets and walkways
Zakopane - Krakow for travelers there was a small meal included in the ticket price (water / coffee / tea) in the compartments warm and clean. You can recharge your phone but it's a shame there is no wifi
I had very much confidence in PKP Intercity until recently. I bought two berths two weeks in advance for two people from Warsaw to Budapest and back, traveling by night (Chopin train, departure 27.09, return 30.09). We wanted to get a good night's sleep, because we had a strictly planned stay in Budapest, from the morning business matters, the introduction to the hotel was only possible after 1pm. What astonishment we had when the train was stationed at the Warszawa Centralna station with a 25-minute delay ... without a wagon with couches. Instead, an ordinary 1st class wagon with seats was given. The passengers were surprised in vain, after entering the wagon No. 357, they looked around for the places to lie, for which they paid. Some paid extra for the compartments with 4 beds and not six. The train manager's interventions, of course, did not help. Not only that, the manager was amazed at our claims, because we have a first-class car, not a second one. The translations did not help, we paid for the places lying, not sitting. With a 13-hour night trip there is a huge difference. Personally, I decided to travel by train ONLY because of the possibility of doing it lying down and not sitting. I suffer from hip joint inflammation and a sitting trip was just a nightmare for me. By bus, you can get to Budapest for 80 PLN. None of the PKP Intercity service staff had an idea to attach a wagon with berths somewhere on the train, for which several dozen people paid. The train traveling from Warsaw crossed half of Poland before it reached the border - PKP can not organize a spare sleeper or couchette wagon? I guess in such a situation should provide passengers with a higher driving comfort (sleeping car), if there are no couches, not lower? We were coming back from Budapest 4 days later and ... the situation repeated itself. Instead of couches - a wagon with seats. But Ceske Drahy shone on the platform in Budapest with beautiful sleeping cars with free seats. After returning to Warsaw, we lost almost an hour to file a complaint. And we were still instructed by the staff in the "intervention" room that we have no right, despite the extreme tiredness after a sleepless night and late arrival (due to the need to file a complaint), talk with raised voices. Nothing more nothing less. In summary - I advise everyone to buy seats in PKP Intercity only to the Czech border, and there transfer to the train Ceske Drahy. It will be comfortable, and perhaps much cheaper. Additional reservation to PKP Intercity - check tickets at night three times (Polish, Slovak and Hungarian team). To this roaring speakers in compartments, awakening podsypiaj cych passengers at each station, and which there is no how to mute (knobs are, but they do not work). The lights can not be turned off completely, only dimmed, there is also no heating regulation - you have to fan the window. And let me add that no one before the departure of the train offered passengers that they can, for example, change the travel schedule if they are unable to travel overnight at a sitting position. We have just been faced with the fact that there are no places to lie and will not be. I give PKP Intercity one star only because we somehow brought us to this Budapest and back. I can not trust more of these lines when planning a further journey. PS After 3 months, I will add that PKP Intercity kindly returned money for couches, which were not, but - deducting the payment for the first class !!! For my protest, I was sent a comprehensive letter with provisions regarding the rights and obligations of the Polish State Railways, which shows that I could resign before the train started. And that the train was 25 minutes late and moved before we knew what we were getting into, that's a detail. I wonder who would pay me back for a hotel in Budapest (booking without refunds) and for unnecessarily taken leave from work. I will not deal with them for PLN 60, although I should. Nothing more nothing less.
They delete popular connections and put pendolino. A few years ago it was like that with trips to Krakow and Gdansk. I don't like EIP trains because they replaced connections made with "normal" long-distance trains. comfort is similar and even lower compared to EIC compartment cars and the ticket price is very high. For the price of 2nd EIP class you can buy the first EIC where it is very convenient in the range. EIP time is better by a few minutes because it stops at fewer stations.
I would like to thank the conductor from the Morcinek train, relation Gliwice ~ Wroc aw, at 13.00 departure from Gliwice, on 14/06/2019. The conductor, seeing that the wife is returning with the dressings after surgery, gave us the entire conductor's compartment exclusively. The wife could lie down comfortably. Great respect and great thanks to this Lord. He has demonstrated empathy and is the best showcase of your company. Tomasz M.
I advise against traveling for four years a month on long journeys. While some trains offered contact and the ability to turn off while traveling on film, a large part did not have this facility. For this tragic customer service, everyone is treated as a potential "thief without a ticket", frequent delays. Prices completely inadequate to the offered service, I recommend checking if we do not reach several times faster by adding a few zlotys to an air ticket or by finding a ride on the BlaBla Car;)
Unluckily very unpleasant experience with company. The ticketing system enables you to buy ticket for up to 9 people but then the train conductor claims it is agaimst the rules to buy for more then 6 persons and asks you to buy additional tickets. Horrible!!!!
Lack of understanding for the passenger. Poor service on the trains. Compositions completed and set on a "how to succeed" basis. I use the services twice a day so I have an insight into the situation. The condition of warehouses leaves much to be desired, if it comes to repair it is a cottage method ... Once, even in a compartment wagon, I found BEDBUGS! A large part of the staff operating the trains is unkind. Once I reported a problem to a young lady conductor, in response I found out that I do not need to use PKP Intrecity services ... Delays along the route of long-distance trains are the norm but the passenger should not worry about them because the key stations have planned such long stops that they will overcome delays ... The train reaches the final station in time (or not).
intercity.pl
