I recently purchase a mid-century modern home and have been told the Pella Windows are original to the home, built in 1955. The house has been very well maintained and if I did need to replace them, I would certainly select Pella Windows.
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Evan Combs has spear headed several projects we have been a part of for window installation. She is very knowledgeable of the products they have, which product fills all needs the best and what codes have to be met to pass inspections. Further, her organizational skills getting an estimate put together, color coordinations and any hardware necessary is efficient and effective. She is available on her phone or quickly responds and treats electronic communications the same way. She is a representative I would work with on any project.
My home was built in 1937 with original Pella roll screen windows and after 75 years, it was finally time to go down the replacement path. With over 45 openings in the house (over 90 individual windows) I had high expectations going into my first round of window replacement with Praire Pella Windows and Doors. They nailed it. Jordan Boley and team were completely transparent and courteous to work with. Lead times for raw materials, old window removal, new window installation and clean up were completely dialed in per Jordan's original promises. The house looks great. Period.
Great service. The windows have been very effective at keeping the heat in athis winter. The level of noise from outside has also been drastically reduced. The installers were great and worked quickly but accurately with no damage to the walls or siding. They even filled in a woodpecker hole in our siding!
We absolutely love our Pella Windows. We had a home addition that required extensive windows. Working with Steve was great, with his great ideas and amazing service.
The Pella people were great from planning to installation. A special thanks goes to Denny Van Langen for his diligent work in making sure what we ordered was installed correctly and professionally. He did a great job as did the Pella installation crew! What a difference a few new windows and doors makes in our home.
We are extremely pleased with the Pella door. No more drafts and icing over of the door. It operates flawlessly. There were less expensive choices we could have made, but we held out to get a Pella product. It was the right thing to do! Denny Van Langen was extremely helpful during the process to help us pick the right door, and options. He was easy to work with and very thorough. The installation crew did an excellent job as well. We couldn't be happier with our Pella door. It's coming up on 2 years old in April 2019.
Pleasant experience from start to finish. Considered several options before deciding on Pella replacement windows. Patient, knowledgeable sales staff; phenomenal install crew. Very happy with decision and end result.
Impressed is selling the service short for my new pella windows. Denny Van Langen was able to answer all sales and product questions and quick to respond to phone calls. Windows were installed quickly and look beautiful. Will 100% be a return customer in the future.
I've been working with Pella Windows in Clive for more than 20 years on 3 different houses and several additions. Our sales representative Denny Van Langen has been extremely helpful, precise, and detail oriented. When there were problems or issues, he was very helpful in getting them resolved to our satisfaction in a very timely manner. I very much like the Pella Designer & Architect product lines; and I've had a consistently good experience working with the Prairie Pella office in Clive. I would very much recommend working with them.
I've used Pella Windows in two different homes plus a business--and I'll keep recommending them because they're a smart investment. Great looks, tight seal in summer and winter, lower energy bills with no hassle. Also high marks for Steve S, who always has the answers and backs it up with 5-Star service. Thank you!
We've been trying to get on Ask This Old House for years but unfortunately, they won't drive to Iowa. SAD!
Fortunately, we have our own version of Tom Silva in the Midwest and he goes by the name Denny Van Langen - what a guy! I'm not sure if he is really Dutch, or if he changed his name when he started with the company. I'd believe the latter because that's just how committed this gentleman is to playing the part.
We bought 7 windows from them. They installed them in 2 short days, and left little to no mess for us to clean up.
We needed to have our windows repaired due to water damage. We decided to go through the local Pella store in Clive because our windows are all Pella brand. We were required to schedule and pay $125 for an inspection and were under the impression we would receive a report along with estimate for repair. We did receive the inspection report, but were informed that the estimate is not included. In conclusion we are back to square one, out $125, and still trying to find someone to repair/replace our windows. I like the Pella brand, but am truly unsatisfied with the service. Next time around I will look to other vendors when installing and replacing windows.
For the past two years we have had the pleasure to work with the Pella Window Company and Denny Van Langen. We are very pleased with the service and personal touch that Denny brings to the process and the excellence that Pella brings to their product. We are forever customers.
Update: Different crew to install, very different experience. This crew is great. Covered everything, roped off our yard and working at 5times the pace as previous crew Pella had out. Looks incredible. This is what we expected off the bat. I ll say Pella has done their best to make things right after an initial disaster. Clearly the install crew makes all the difference. This one is great, first one we had was a disaster. They ve done their best to make it right. Quality is both product and install, this crew gets it. Nice folks, great job. First crew unfortunately didn t do a good job but again, Pella came back out to make it right.
Our company has been a customer of Pella Windows and Doors for 30+ years! The quality of the windows and the company's strong commitment to customer service plus the dedicated professional, Brandon Klinge, who is our sales rep, are the reasons the partnership has endured. We look forward to many more years with this team!
Evan Combs has always been very helpful with questions regarding windows. She has a lot of experience and knowledge that comes in handy when I come across a code issue. She's also a good presenter. I contact her with all of my window questions.
We took advantage of Pella's Financing Special and replaced 12 Windows in our home. Our home was built in 1968 and still had the original windows. We planned on doing all white, and ended up doing The Impervia Fiberglass windows in black, with white trim. They look AMAZING. Our sales rep, Brian, did a great job pricing out several different options. The installation went so well. I was expecting some issues (old house, old windows), but everything went very smooth. We have a couple windows that are cut off by a ledge and I was concerned with how these would end up. They did a phenomonal job insterting the windows and adjusting the frames. The installer also stayed late to help my husband decide on how to hang the blinds. I couldn't be more happy with Pella. The staff is friendly and knowledgeable and the work is of very high quality.
Evan Combs has helped me and my fellow Architect colleagues for many years and is always prompt, knowledgeable and a pleasure to work with. I look forward to many more collaborations and beautiful projects with Pella windows for years to come. Thank you.
When I built my house in 2009, the budget was tight. My builder at the time recommended I buy windows and doors from a cheaper company to save costs. The day my house was complete and even 10 years later, I have never regretted my decision to stick with Pella instead. Flooring and counters can be upgraded later, but my windows may very well last my lifetime in this home....and they are more beautiful and efficient than the competition. My windows and doors have held up well and Pella has been fantastic in customer service. Our rep, Brandon Klinge, was a friendly, knowledgeable professional from the start. He helped us address a broken seal a few years ago quickly and painlessly. He was a delight to work with and as much of an asset to Pella as their products. Pella isn't just superior doors and windows, but superior people. Brandon is the best in the business and could lead a masters class for other sales vendors in customer service and professionalism. Since building my house, I've worked with several builders in my capacity as a Realtor and every one of them raves along with me that Brandon Klinge is the very best and the main reason they use Pella. It's refreshing in this world to have a product and company that I know I can count on to treat me right, provide a good product and service and stand by it. Bravo!
we have had excellent service from pella over the past several years. denny van langen has helped us replace 25 windows in the house, 5 double windows in our three-season porch, plus two doors and a slider. i'm detail-oriented, so denny was a great fit for me. there are way too many options to go through all the details, so denny listened to what we wanted, and gave us two or three complete proposals, each of which contained plenty of details for me to understand and choose. we were able to make an informed choice, which led to our high level of satisfaction with all three projects. the installation crew was very professional, with an excellent crew chief, skilled in customer communications.
we did have one problem with water getting into our front door sidelights, due to a faulty seal in manufacturing. denny served as the point person to see that the problem was fixed (sidelights were replaced without charge, because they were still under warranty), and again, i was impressed by the service crew.
the quality of the pella products is outstanding, and our house is now very well insulated and attractive!
Eric Osgood, our sales representative for Pella Windows was very helpful. He was on-time, knew his product and could answer all our questions and concerns.
I've worked with Evan Combs and Mark Amdahl on several projects now and I've got to say I'm very impressed. They're professional, prompt and very helpful. The construction world is full of people that have no idea how to set honest expectations. These two both understand how to help walk you through the process so there aren't any surprises you can't handle. The people here are definitely on par with the product.
Caring people, best windows and doors, outstanding warranty. The local branch in Des Moines has some of the best professionals in the building industry. I have a houseful of Pella and would never use anyone else.
I am a local contractor and have purchased my windows from Pella and my salesman Brandon Klinge for a number of years. He is always the professional and when speaking with customers he has a full understanding of the products and is willing to go the extra mile to meet the requests of my customers. Outstanding service.
Excellent job! Reputable, great guys! Will definitely repeat business with Jordan and Jered. They underpromised and overdelivered and did what they said they would plus some!
We need every window in our home replaced and Pella of Des Moines was the solution to the problem. From the sales process with Anthony Blakley to the final install, everything went very smooth. We ordered the windows and delivery was very quick and the installers immediately started and finished in three days. We did this in the middle of the summer and the windows were not out long to save on our air conditioning. There was very little mess and was cleaned up every evening. We were very pleased.
We love our new Pella windows and blinds. We replaced 30-year old Pella windows and are even more impressed. Our experience was terrific due to working with Steve S. and the installation crew. They listened to our wants and were very detailed oriented. Steve made sure we were happy before he considered the job done.
We had a great experience with everyone at Pella from start to finish. I watched them tear out and install the new windows. They were meticulous at their work, making sure i was satisfied with them.
We LOVE our new black frame Pella Windows - and working with Steve Schipper was fantastic. Awesome product and amazing customer service! We would highly recommend. Thank you!
We have worked with Evan Combs on multiple projects, she has always been very responsive, helpful, and a great resource in our glazing selections. Would highly recommend working with Pella!
I've worked with Evan on multiple commercial project estimates and have always been impressed with her level of knowledge and her willingness to provide options and value adds to projects. Highly recommend their services.
We were very fortunate to have Mark Amdahl with Pella assist us with replacement of our entry doors on a home remolding project. Mark s extensive knowledge of the product and installation requirements allowed us a lot of flexibility in the selection process. Mark met with us at the Pella Store and through his excellent assistance, we selected a quality product with the style and appearance we desired. Mark and the contractor came to our home to confirm the dimensions before the order was placed. The delivery and installation went as planned and we now have a very attractive, high quality, efficient, entry door assembly that we are proud of.
Worked with Denny Van Langen to replace almost all the windows in my home. Cant recommend him enough as he walked me thru multiple options and helped me decide on the best options for my situation.
I have worked with Mark Amdahl and Evan Combs for years on various projects. They have always been timely and efficient in helping my clients achieve their vision. Thank you Pella Windows and Doors of Des Moines, I am looking forward to working together on future projects!
As part of a whole house renovation, I replaced all of the windows in my tutor style home built in 1929. I selected Pella's architectural series that were a very close match to the originals. I love my new windows. The product is excellent, the installation was incredibly smooth and thanks to Denny and Jordan at the West Des Moines store, the buying experience was incredibly easy as well. Thanks Pella for a great experience and much more energy efficient home!
A month and e half ago I had a salesman out to quote installing a bay window. I still don't have a quote . Everytime I reached out to them they told me they were having trouble with there installation contractors getting back to them. Makes you wonder if their contractors can't get back to them with a quote how are they going to be with the getting it installed.
It has benn a great experience buying windows and doors from Pella of Des Moines. My Rep. Anthony has repeatedly gone above and beyond with his service, and delivery is top notch !
10/2018 Had new windows installed less than a year ago First winter all windows iced up. I contacted pella and they said I had too much humidity in my house and they iced up because they were installed so air tight and the originals were not a better quality window. Now during our first good rain storm I have rain leaking through a latched and sealed window. So is it window quality that is the problem or is it the subcontractors they hired to install the windows. Either way they have not tried to correct the problem and it turns out I spent hard earned money on something that I obviously didn't need.
7/2019
Pella stood behind there product and came back and reinstalled most of the trouble windows and decided adding window trim would help at no extra cost. It looks great and we appreciate it. We questioned weather it would help and went along with it. We shall see how winter goes.
11/12/2019
First cold snap of year and unfortunately the frost has returned. There is moisture on most of the windows and frost on 3. This is an improvement so far but it is only 0 degrees out. The temperature in the house is 71 on the main floor and 70 upstairs. I'm not sure what to do.
Been trying to get two windows repaired in a house we purchased since the first of August. Previous home owner called at least twice and sent at least 4 e-mails to get work scheduled or done before we took possession of the house. He had not luck and no call backs. I started calling to check on the work and to give them my contact information. I've called at least 3 time now myself, and no call backs or work scheduled. They were nice and always say they'll call back, but have yet to get a call back, much less get the work scheduled or even get a service ticket # from them. Very disappointed not leaving a good taste in my mouth for the PELLA Brand.
We replaced the patio door in our kitchen with a Pella door and have been very happy with it! We are very pleased with the energy efficiency. We had an issue with the screen door and Evan Combs took care of us right away with no questions asked. Their delivery and installation people were also professional and did a great job! Thanks Evan and Pella!
Pella is a premier window company. As we all know, Iowa is a state of extreme temperatures and high winds. Brandon Klinge sold me my windows and doors. He is an outstanding salesman. If you want to save on heating and cooling costs, contact Brandon. He can match you with the correct windows/ doors for your home.
Denny Van Langen met with me and measured all my windows for my house in Ames, Iowa. He took the time to give me the details of the windows and what the process of replacement would entail. He pointed out that their staff only install Pella windows thereby making sure that the install is right and by the Pella standard.
The sales process and install was seamless. It only took one day and was on time. The energy cost for heating and cooling has been very economical for the cold Iowa winters and the hot summer we just experienced. I went ahead after replacing the windows and had my sliding glass door and garage windows replaced with Pella. Denny assisted me with that as well. That sliding door is gorgeous and the garage windows a vast improvement.
Denny knows windows and the Pella windows are high quality and beautiful. I am sure they have improved the value of my home and will be there for many decades to come.
I had Pella fiberglass windows installed in my old house and getting the new Wood Lifestyle windows with blinds in between the glass installed this week at my new house. We had our old house refinanced and the appraiser said he added 10% to the value of the home specifically bc of the New Pella replacements. The Pella product is hands down the best quality, best looking, and best performing window in the market. All their wood windows now have a limited lifetime warranty on the frame Can t be beat. Love the crew at Pella Des Moines
I recently had sashes replaced on my 1993 Pella casement windows, and I was very satisfied with the sales people and the service that I received. Everything was done professionally and at the time that it was scheduled. I will be having an exterior door replaced next week, and look forward to working with Pella then.
Sales dept may have multiple people to answers, but service dept is something else. on my recently purchase house have a Pella patio french door proline only 9 years and few months old and the warranty isn't cover. 20/10 years Warranty is BS.. Pella is good looking product, but isn't the product only, the service is really bad. I recommend before you purchase a product call, check on service dept. and try their service. No all Companies with expensive windows are good..and this is one. I'm a professional Window and door installer and I doubt on recommend this company. I had to replace many of their products due my clients found is a real headache deal with them, and is easier to replaced for other product. Do your homework and check reviews. Thanks
David Grenier has been our Builder Rep for years! He gets job bids back to us in a timely manner and works to help customers get what they want, while also staying in budget. He is a pleasure to work with; we would highly recommend David!
Staff was only interested in serving custom home builders and commercial contractors . I placed a order with them and was told that they will call with pricing...never got a call or email. Would not recommend this company to anyone no matter how good of a product they have.
Whether its a commercial project in our office or a personal project, we always receive amazing service from Evan Combs and her team with Pella windows. From the initial design phase through construction and installation I know that windows and doors will turn out great. I'm certain you will not get that kind of attention and one on one support from Anderson, Marvin of Jeldwen.
I have had the pleasure of working with Pella on a regular basis. Their staff is very knowledgable, helpful and willing to do what is best for their customers. Pella offers quality home improvement products & outstanding local customer service.
The Des Moines Pella Store is great to partner with for your Pella Window and Door needs. The service and customer care is always on par. Fred whos runs all the delivery scheduling is a big part of our team success and is always there to help.
I have had the pleasure of working with Evan Combs a few different times on some professional as well as personal projects. She is always quick to provide information and is great at coming up with a few different solutions that will fit both style and budget. I would highly recommend working with Evan and her team.
Our crummy sliding door finally bit the dust, and we began shopping around for French doors to replace it. We checked out a smaller local company, as well as Pella. Pella, by far, was the best choice of the two. Our sales rep was extremely knowledgeable and patient, and explained all of our options and the ins and outs of installation.
Pella also had many more options for French doors than the other company we talked to. I also loved that their installers are actually employees with salaries and benefits, instead of being outside contractors like other companies. It made me feel more comfortable with the installation process.
Our doors are gorgeous, and we will be using Pella for all of our future window and door installations.
It took us quite a while to get all the windows replaced in our home and through it all, our salesman Denny VanLangen was there to make sure we got exactly what we wanted. We love our Pella windows, the service and products are excellent. We are extremely happy with our new windows.
As a custom home builder and remodelor, Pella Windows and Doors is a great source of products for my clients. I usually attend the selection meetings for exterior doors and windows, but my rep, Brandon Klinge, can handle the full scope of everything involved for selections by himself. These meetings are not just product selections, Brandon has to think through the different trades involved for each window or door and how it may affect their phase. His knowledge and thought process is superb, I couldn't be happier with the service from Pella Windows and Doors.
The managers and parts department are very difficult to work with and only give excuses as to why they are to busy to respond in a timely manner. If you are to busy to respond, then hire more staff.
Evan Combs with Pella has been awesome to work with on residential and commercial projects. She is extremely knowledgeable and great at follow through! Highly recommend her for any of your window needs.
We really appreciated Steve's knowledge, willingness to consult with us on what our needs were, and prompt follow-up. I would certainly recommend Steve to any of our friends and family!
Pella did a great job helping us replace our lower level windows last fall. The installers were very efficient and cleaned up well after themselves, and our sales consultant Denny Van Langen was very helpful and professional. We were pleased with our experience and would highly recommend Pella to anyone needing new windows. Heather
This winter, when it is abnormally cold, our new Pella windows helped keep our utility bills low! Denny was wonderful to work with and quick to follow up.
We were having issues with water leaking in from our windows. We put Pella Window's in and I was amazed at how much it helped with my electrical bill immediately. We love the roll up screen that does not block our view as well. I could not be happier with with these products. You get your money back and I love the quality. The installation team was incredible too and fast.
Evan has been exceptional regarding any type of product help on our commercial projects. She's the first person I contact if I know Pella Windows would be considered at all on a project. I don't know what she gets paid, but it's not enough.
I am a General Contractor in the Des Moines Metro area and have been for 38 years. I have been using Pella Windows almost exclusively for the past 27 years. My experience with Pella Windows has been nothing short of outstanding. I recommend Pella Windows to all of my customers that are looking for new or existing construction. Pella's Customer Service before and after the sale is second to none. If there is a problem during any aspect of the project, Pella works to get the problem solved in a timely fashion. I highly recommend Pella Windows for all of your door and window projects.
I have worked with Evan Combs multiple times with window replacements at Brown Camp & Tones Lofts. She is always smiling, very friendly and knowledgeable about the Pella products. When I reach out to contact Evan through an email or phone call, she is quick to respond. If there is an issue, I appreciate that she comes out so she can see for herself what is going on and I feel confident that she will find a solution. I find Evan a pleasure to work with and very helpful.
Our windows were past the stage of needing replacement and we were looking at box store windows and doing the installation ourselves to save on cost. After looking at options we decided to get a quote from Pella assuming we wouldn t be able to afford the best in the industry. The salesman came to our house and listened to what we wanted and helped us sort through the options. In the process we felt that the salesman s goal was to provide us with what we wanted but also guide our decision with their knowledge. No pressure to up-sell, only help to get us what we wanted. After looking at samples we made our choice for window and trim and we got a quote on the spot. We were surprised at the value. We have the best windows in the industry at a reasonable price. The salesman scheduled the install and we waited. On the scheduled day a crew showed up and did the install. They were friendly and explained what they were doing while they worked. The best description of the team was a group of craftsman that took pride in their work. They were so good and so fast the decision to have them do the install was the right choice. Go with their team. The only porblem we had was with the screens. Some of the screeens came damaged and had to be replaced. Working with the salesman and the warehouse presented some communication problems but there was never an issue with getting the best solution. We got the screens replaced and now have a house that is more comfortable and the windows are beautiful. Having worked with the Pella family over the years in my work I wasn t surprised. The company has great people working there and they have high standards with the customer s satisfaction in in mind. If you are considering windows, go Pella and Pella Windows and Doors of Des Moines.
We had a great experience with Pella and Denny Van Langen. I can hardly imagine any more professionalism from the entire crew. From visualizing and pricing the project to a thorough clean up. We will continue to replace windows in our home with Denny and Pella.
Evan and Mark with Pella have been fantastic to work with over the last few years. Our company has expanded into Iowa and they have provided great service through out the entire process of buying, installing and servicing the multifamily buildings that we construct. They have never backed down from going the extra mile to take care of us no matter how complex the details of the project are.
Absolutely incredible experience and service. Completed a large and complex job for our business that turned out better than you can imagine. The team is beyond professional and it s the highlight of our renovation.
Absolutely incredible service, windows, and experience. Brandon is absolutely impeccable to work with. My only regret is that I didn't find & use Pella Windows in every project for the last 25 years.
Had an appointment for an estimate on replacing an entire house of windows and 2 sliding doors. Took time off work to meet and they never showed and never called. I had confirmed time with confirmation number that day as well.
I have been fortunate to work with Evan Combs on many occasions. Evan is always easily accessible, knowledgeable, and a great asset to have as part of a team. She has always been great at helping navigate requirements for each different project to find the right solution for the project as well as taking the time to discuss the benefits of the different products to owners, architects, and contractors. I would highly recommend Evan and her team!
I have worked with Brandon Klinge for all my window and door needs. Brandon is very professional and knowledgeable, listens to my requirements and is passionate about finding me the right products. I have also had great service whenever the need has arisen. Brandon is the reason I chose to put Pella windows and doors in my homes.
Love our new Pella windows with the blinds and shades. So classy! Very happy with our customer service from Steve Schipper. Very professional and kept us updated on status.
I have known Evan for over 7 years, and have worked with her on projects large and small. When in need of a quote or an answer to a question she is always a phone call away, be it at her deck or on the road. She has made the hour drive to the town, where I do most of my work, where in a solution to a project is needed, or to make a presentation that always seems to seal the deal. In my opinion, she is a major asset to us all.
We got involved with Pella Windows and Doors at the Iowa State Fair. Our experience in setting up an appointment at the fair, visiting with the sales representative in our home to help us to make our choices, all the way through the installation process was an enjoyable experience. Every Pella representative that we came into contact with was courteous and personable. We would not hesitate to do business with Pella Windows and Doors in the future.
I worked with Evan Combs on the commercial side, her service and knowledge was exceptional. We will definitely be working with her again and would recommend others to do the same.
Mark was awesome to work with! He was very attentive and made sure every detail was perfect. We replaced 27 windows Feb. 2018 and have not had any issues. Mark suggested an installer to us who was also absolutely amazing. It is VERY rare that people do what they say they are going to do and Mark, Tom and everyone else we worked with were on time EVERY time and got everything right. I can't say enough about him or the quality of the product Pella provides! Our electricity bill has gone down at least 20% since replacing all of our Anderson windows with Pella! ~Libby and Matt
We bought all new windows and doors through Pella one year ago. We couldn't be happier! The staff were so kind and knowledgeable throughout the entire process. They have great products. We saw INSTANT savings on our utility bill after install and love the noise reduction too. Jordan was incredibly nice and helpful every step of the way. Our installment crew were awesome! They were always on time (if not early so I could get to work on time) and communicated throughout the whole process. We would highly recommend this company, the staff and the products to everyone! Thank you Pella Windows and Doors. You are an excellent group.
I have worked with Evan and Mark for several years on various construction projects. They are both very honest, dependable and work hard at getting the details right!
We had a great experience with Pella Windows. It started with Denny Van Langen who took the time to understand us as customers so he could match the product to customer. Example ~ My wife has Lupus so we went with UV glass except the window where we keep our plants. He is amazing and I highly recommend Denny, The installers did a great job and the windows look better than we could have imagined. Pella products are of immense quality, . Our front door transformation as added style and value! Go with Pella you won't regret it!
Evan Combs has been an invaluable resource to our firm, SVPA Architects. She is knowledgeable, helpful, and works to make sure the product we're specifying meets our needs - and very responsive.
I had 9 windows, 2 entry doors and 2 storm doors replaced on my home. 2 windows on my garage. I love the products and the crew had the job finished in 11 hours. Great job!!
Sunday morning & this A-hole was flying north on 86th street in Clive, swerving in & out of traffic doing about 50 mph. Someone's windows must have been dirty...ridiculous to drive like an idiot in the company vehicle.