Sales dept may have multiple people to answers, bu...

Sales dept may have multiple people to answers, but service dept is something else. on my recently purchase house have a Pella patio french door proline only 9 years and few months old and the warranty isn't cover. 20/10 years Warranty is BS.. Pella is good looking product, but isn't the product only, the service is really bad. I recommend before you purchase a product call, check on service dept. and try their service. No all Companies with expensive windows are good..and this is one. I'm a professional Window and door installer and I doubt on recommend this company. I had to replace many of their products due my clients found is a real headache deal with them, and is easier to replaced for other product. Do your homework and check reviews. Thanks