J Lund

Review of Pella Corporation

10/2018

10/2018
Had new windows installed less than a year ago
First winter all windows iced up. I contacted pella and they said I had too much humidity in my house and they iced up because they were installed so air tight and the originals were not a better quality window. Now during our first good rain storm I have rain leaking through a latched and sealed window. So is it window quality that is the problem or is it the subcontractors they hired to install the windows. Either way they have not tried to correct the problem and it turns out I spent hard earned money on something that I obviously didn't need.

7/2019

Pella stood behind there product and came back and reinstalled most of the trouble windows and decided adding window trim would help at no extra cost. It looks great and we appreciate it. We questioned weather it would help and went along with it. We shall see how winter goes.

11/12/2019

First cold snap of year and unfortunately the frost has returned. There is moisture on most of the windows and frost on 3. This is an improvement so far but it is only 0 degrees out. The temperature in the house is 71 on the main floor and 70 upstairs. I'm not sure what to do.