Cory Ferguson

Review of Pearson Mazda

My brothers wife bought her 2014 Mazda 5 from this...

My brothers wife bought her 2014 Mazda 5 from this company in March 2016. Two weeks later I bought one. This last repair is nothing short of dishonesty and/or incompetence. Their Mazda 5 developed a noise in the front. They were told both front axles had to be replaced at a cost of $1500 to fix this noise she was experiencing at Peason. I have this mechanic off of Staple Mills, they took my suggestion and took it there for a second opinion. Russell and his crew looked at it and determined that whoever installed the brake pads in the front (Pearson Mazda) did it incorrectly. They also looked at this issue Pearson said it was and determined only one of the two axles had an issue that didn't need repair anytime soon. It wasn't the issue at all. His cost of repair, $89. It corrected the sound issue. All they had to do was remount the brakes correctly. Short and simple.. $1500 vs less than $100.... take your car elsewhere for repairs unless for warranty work. As for sales, her and I had good experience in that arena but why buy a car with a dishonest and/or incompetent service center.