We love working with Matt Jackson! He s incredibly helpful, super friendly, and very kind! He worked with us on what we needed and found us an amazing van! 10/10 would absolutely recommend him to anyone! We will use him for all future purchases!
It's really nice nice people and they do a really good job but they don't do the best to give you the right price
Patterson Nissan has went above and beyond to make sure my experience was great. Thank you to everyone who helped make the experience a smooth one! Especially Matt Jackson, and Dava Benage!
We had a 3pm appointment only to arrive and our service advisor, Chantelle was nowhere to be found. Not the first time with this same advisor who is never at her station.
10 minutes later she shows up. We are told it will take an 1 1/2 to diagnose the problem and it may not even be covered! How can an issue that was a recall and supposedly fixed the first time NOT be covered 3 months later?! Obviously you never fixed it in the first place!
Horrible customer service!
About 2 weeks ago i traded in my 2014 nissan sentra and got a 2019 nissan sentra. I had a great experience Chris Shannon was my dealer. He helped me out alot. He was very professional and passionate about helping me and my family. I will definitely be going back to Patterson Nissan of Longview for future business.
We stopped in to look and left with a new ride. Matt Jackson is a awesome sales person. We meet with Dava Benage she is so friendly and makes you feel so welcome and glad we came here!
Exceptional and professional service. Chris Sheehan went above and beyond to make sure I got the car I wanted and was completely happy with my purchase. He was honest, up front and answered all my questions. I will always return for future purchases!
Thank you again Chris for everything!
Turn around dont drown!!! The sales people are crooks and I was conned into a new vehicle with the promise of " Nissans guaranteed 2% interest rate if you pay on time for 12 months". It is pretty sad when Nissan Financing says that they have a hig volume of voluntary repos because the sales people make stuff up. Oh and if you call NMAC they will tell you straight up that guarantee never has and never will exists with them. Do your research so you dont get screwed by their #1 salesman like I did. Yep, Ill post it again & again & again. On a side note most of their service department is amazing. Except for the person that stole items out of my vehicle when I got my oil changed.
I'm extremely disappointed in the customer service I have received from Patterson Nissan. My transmission failed and had to be replaced on my 2012 Nissan Juke in May, 2018. The dealership kept my car for 5 weeks and even though it was under warranty, the dealership and warranty people went back and forth on how much they intended to pay for a new transmission or if they intended to pay for it at all. Finally determined the warranty would order their own rebuilt as it was cheaper than what Patterson charged and ship it to the dealer. Within 5 months later the vehicle starts having similar issues again. I contact the dealer trying to reach service always getting a voicemail. I left a voicemail with my name, number, the problems I was having and left my return phone number and sadly I never received a return call. Emailed my salesman and his only response was get in contact with the service dept as they would give me a rental car. Absolutely NO follow up or concern for their customers. All around very poor service and extremely disappointing that such a nice dealership cannot offer better quality service to all their customers.
Everyone at Patterson Nissan was very nice to us. Answered all of our questions. I liked that they were not pushy or aggressive in trying to get us to purchase a car. A+
Thanks!
Dealership is nice and clean! Very friendly staff! Thank you Mason and Dava for the help!
Sam Manning was amazing from start to finish! He tended to all of mine and my parents needs and gave us the perfect car!!
Very friendly , fast and efficient ! Always quality service !
My wife and I were approached by salesman Travis Hatt and he was very respectful and personable.
My daughter's car needed the passenger side mirror replaced. Patterson got it ordered quickly, repair scheduled quickly and completed quickly and it was all under warranty! She even got a free car wash. Can't ask for more than that!!
We love working with Matt Jackson! He found a minivan for me, fully loaded, for a really great price! It will be wonderful to haul my babies around in! Matt is so helpful and incredibly kind, we will definitely be coming to him anytime we need a vehicle, and refer everyone we know to him!
Very good customer service and everyone was very friendly. Got exactly what I was looking for.
Our son has an Armada and we liked it so we came to drive this one. Our salesman, Travis Hatt, was very kind and courteous and trustworthy. The service here was outstanding.
Fixing the problem and then charges too much, but the service is outstanding
It has been a dream to own an Armada! Donnie Stanley made it happen for me! He went above and beyond to make it possible for my dream to come true. I know he had to work hard for several days as I was so particular about the color combination. I have been buying cars from him for years and he is by far the GREATEST EVER!!!!!!!!!!!!! I believe without him it would not have been possible for me to own the Armada. Thank you Donnie! You are awesome! I also had the pleasure of meeting Jose and Steve and they were great as well! Never have I had such a good time while trying to purchase an automobile.
Travis Hatt at Patterson Nissan in longview was amazing!! He worked at every possible angle he could to get us in the car we wanted !
Great place to buy a new car. Very friendly staff. Dealship is very nice and clean.
The 2 stars are specifically for the salesman but this comment isn't about him, my girlfriend already gave him five stars. The lack of the other three stars is specifically for Raul the finance manager. I'm not sure which event was worse ...him making unprofessional comments to my girlfriend when I stepped out of his office, or trying to pull the okee-doke and changing the price of the car, or having to call him nonstop for over a month in order to get our refund on the overpayment of our down payment check... We will never do business here again.
Absolutely love the friendly service and how quick they were to get me for my monthly maintenance! I also love the free car wash with maintenance! The waiting area is awesome as well! They definitely make you feel at home while you wait!
We bought a new 2014 Nissan Maxima from Nic Moore and it was amazing service! We will never buy anywhere else but HERE! Our new car is awesome and we couldnt have asked for anything better to suit our new family! Everyone all around welcomed us, explained everything wonderfully and made us feel special!
If you are looking for an excellent dealership to meet all your needs and expectations, please don't hesitate to visit the wonderful team at Patterson Nissan of Longview. I was in need of a vehicle that fit my needs and needed to stick to a budget. Chris Sheehan contacted me right away and held my hand from start to finish and was able to get me in a nice new car that I absolutely love. Between the help of Chris and my New Car Sales Manager Jose Rodriguez, I received excellent customer service and my needs and concerns were met. Next, the Owner Loyalty Manager, Mrs. Dava Benage was amazing, and made me feel at home right away as a new Nissan customer. Lastly my Finance Manager, Steve prior was great and took his time explaining the fine print that most of us ignore and rush through. I promise you will not be disappointed with your visit and future purchases with Patterson Nissan, they will make your visit worth your while.
LaToya Johnson
Happy Nissan Customer
I've never purchase a vehicle and had it go as painless and quickly as buying our frontier did. Jon was great to work with and really helped make it all happen. We will be back again!
Great sales and finance departments. However, their service department is completely useless. They are rude and cause so much headache that I will never buy another Nissan! I like the product and sales. My past two new cars were purchased here in 2012 & 2014. The 2014 has been in the service department 6 times for the same issue that still isn't fixed. If I get it back this time with the same problem the lemon law will be used.
All the Patterson crew were courteous, knowledgeable and patient while we searched and test drove their cars.
Yes we bought one
Thank you Jon Beasley Jon, Brittney and Robert for your help.
Very relaxed, friendly no pressure environment. We got the car we wanted at the price we wanted. Would definitely come back and recommend to others!
Shout out to Antoine in the rental car office. He made my rental experience quickly and smoothly at the last minute on a holiday weekend. Can't say enough kind word to express my gratitude. Loyal customer for life.
Enterprise On the other hand would not honor my reservation and were very rude. I asked to speak to a manager and was told no because I would be told the same thing as the agent was telling me. Horrible customer service.
Travis Hatt has been very personable and easy to work with throughout the car buying process for my husband and I. Thank you, Travis!
JoAnn was very impatient and rude when I called, not the type of customer service I'd expect. I told her 'Thank you' and she'd hung up in my face before I could get it out, nor did she thank me or say a simple goodbye. "JoAnn, Don't like your job? Quit." There's way too many people in need of a job to act that way with paying customers. On another note, I was calling to find out why my $100 oil change doesn't include a free fluid check when most oil change businesses I've called says it does. When I asked for my fluids to be checked at my last visit, 8/4/16, they said it would be an additional charge. Currently looking for somewhere else to take my customer loyalty and hard earned money to.
I Was pleased with the initial scheduling and drop off for service. However, after leaving dealership my car lacked what services were checked off with being completed. For example, when making the appointment I specifically asked for windshield wiper fluid, and it was checked off on the paper work as being topped off -bone dry when I attempted to use it. When things like that happen, I can only assume all the other check offs had actually been done.
In and out quite quickly really! Extremely please with the care and expertise of both the service providers from beginning to end.
Lisa and the service team at Patterson Nissan are awesome! Thanks for all you do!
Very professional and quick to keep you updated on what's going on. Great experience every time.
repairs was done on time. Realy liked that the car was all cleaned up
We had to unexpectedly take our car in to the dealership in the middle of a cross country road trip. Our experience with the staff and crew at Patterson was hands down the best part of our stay in Longview! They were professional, honest, and gave us plenty of options. Great job team!
The customer service lady was awesome. The person who detailed my car did not to a great job!
Treated my grandmother great and got her into exactly what she wanted! Will be coming back here to work with Matt Jackson whenever I need anything!
Patterson Nissan's facility is absolutely beautiful! I was super impressed by both the service department and sales team! Outstanding customer service across the board!
Would never recommend anyone go here. Our saleman was great, but when we told them that we had our own financing the "new car manager" came in and told me that "I was a man who was used to getting what I wanted and that wasn't happening today." He tried to belittle us and I shook our salesmans hand and told him we were leaving because that guy was an a**hole. A guy did call us after we left to apologize and try to get us to come back but it wasn't happening.
Wish I could give zero stars.
I have limited experience with the service department, but all have been negative.
We have to take our vehicle here for oil changes due to the warranty, which wouldn't be an issue aside from the fact that they usually take about 2 hours to get an oil change done, this is something that should take 30 minutes at worst.
After the last time we got our vehicle back with some screws missing off the plate below the bumper.
They're decent if you're looking to buy a vehicle, but I wouldn't bring my vehicle here for maintainence unless you're fine spending half a day waiting there.
My experience was wonderful, I loved Nelson, He treated me with respect, was very friendly, and was a pleasure doing business with.
My first certified one owner buy. My salesman: Troy Carmack, was so helpful and patient. As was Raul the financing manager, I got a good buy and Knowing I have the 72 month or 100,000 warranty makes me not worry about a thing . am looking forward in working with Patterson service the next 72 months but hope not to need to more the just normal, maintenance. . Great Job , thanks
Daniel Brice made purchasing my car a great experience from the test drive to finalizing the sale an excellent experience! From start to finish he made spending all my money fun! Lol! If you're considering buying a car and you want a salesman with a sense of humor and a genuine concern ask for Daniel!
it took so long for a oil change only even when I had a appointment and came a little earlier.
Each timeI've had work done service was slow.
MattJackson! Wonderful employee!!! He went above and beyond to help me get into my 2020 and all the staff was so friendly and helpful! Thank you not only to Patterson Nissan but to Matt Jackson as well!!! Go see him and tell him Brittany Adams or Randy Austin sent ya!
The people are very polite and helpful. The dealership is immaculate. The waiting area has comfortable chairs, lots of outlets, a Keurig and decent wifi.
Everyone at this location is so friendly and helpful. They answered all my questions and explained everything in detail. I am definitely telling everyone I know to come in when ready to buy. Thanks for everything.
The dealership itself isn t bad, but the service center is an absolute mess. Was told after diagnostic was ran on my car that it would only take an hour at the most to take care of what was wrong with my car. After 3+ hours of waiting I had to call them back, no updates on my car and I still have not heard anything back from anyone. I ve called 3 times and I dropped my car off before 9am. They also overcharge but I guess that s expected of a dealership. Was told that I needed my cabin air filter and engine air filter changed and they wanted to charge me close to $200 to fix it. I decided to wait and do my research and I did it myself. For less than $30
I BOUGHT MY SECOND CAR TODAY FROM DONNY STANLEY AND I WOULD NOT GOING ANYWHERE ELSE! I KNOW I CAN COME IN AND TELL HIM EXACLTY WHAT I WANT AND HIM WORK HIS TAIL OFF TO GET IT FOR ME!! HE IS GREAT!! DAVA WAS SO SWEET AND SO GREAT AT EXPLAINING THINGS TO ME!! JUSTIN THE FINANCE GUY WAS GREAT!! ALL AROUND NISSAN IS HANDS DOWN THE BEST DEALERSHIP AROUND AND I WOULDNT GO ANYWHERE ELSE!! THANK YOU FOR MAKING MY SECOND EXPEREINCE WITH YALL AMAZING!!
Brought in my Nissan Armada to change the tires for the first time after we bought the vehicle from them brand new. They strip the wheel lock key and could not get tires off without breaking the lock lug-nuts. They tell me the lug nuts were on too tight and charges me $50 for a new lug-nut key that they broke. On top of that the service person was extremely rude and made us quite uncomfortable. Had no choice but to pay as we planned a road trip that day. BTW, a 2 hour trip to Dallas is worth the trip, we paid $3,000 more here. Never again
My husband, & I have dealt with Patterson Nissan in Longview, TX, for EVER it seems. We have dealt & traded more than about 7 or 8 vehicles with this establishment, & most of them have been with Jerry Saras. Jerry is, well, just an awesome guy! We have said that we go where Jerry goes. Haha! He is that good to us! Jerry is a "no hassle" "no beating around the bush" kind of salesman. He cares about the people & not just the deal. There's no pressure with Jerry, & that makes us feel more comfortable. In fact, Jerry showed me a Juke that we thought we would like, & it ended up not being the vehicle for us. He put us in a new Altima & it IS perfect for us! Jerry made it work. He sent us to Dava Brown who is also AWESOME. She made us feel very comfortable while we waited for Justin Pannell to get everything in order for signing. She was very friendly, personable & thorough with information that we need to know as new car owners. She really made us feel like people & not "just a number". When we went into Justin's office for the contract, he was also very thorough and informative. We knew this car was definitely for us, but I still had a few reservations, and as this deal began to close, I didn't think that we were going to be able to get this car---after everything everyone has done to try to make it happen. As we were trying to figure out where we could cut even more corners, Justin worked hard to get us where we needed to be. And he did. I was so relieved and thrilled that I honestly teared up! I am the type of person that knows if a deal doesn't work out, that's okay with me. I will try again in a few years. Jerry, Justin & Dava worked very hard to ensure we were put in a vehicle that we loved and a contract that we could handle. KUDOS to each one of them. :) These reasons are why we are Nissan people. Our family trades with Nissan, and we're proud of that. It's not just the people, though....it is also the dependability & durability of the vehicles. Thanks so much to Patterson Longview for all that you've done to help us out! :)
This was the first time in any of my visits that I was greeted by the staff, which was good! Unfortunately, I needed internet service, but it was not working. The water fountain was covered because of COVID-19 and there was no bottled water. There was Keurig coffee (Yea!). My car did NOT get washed (frowny face). The staff member was very pleasant and went over what they did (big thumbs up).
I loved the customer service and the efficiency. Make sure after washing the cars that the water spots on the windows and mirrors have been removed.
Had the best service here at Patterson Longview when I purchased my car. Chris Shelton was the best in helping me find what I needed. Thanks
The service has been amazing, Chantelle at the longview location was very helpful and respectful to my husband and I. Thank you Patterson for the amazing service and vehicle.
These guys are great, they really go out of their way to help, I suggest Travis Hatt
Bought a new Altima after test driving 5 cars and redriving a couple. Sam Manning the salesmen was very tolerant and helpful. When we left after they closed everyone was still supportive and nice and we were very pleased with our purchase. We will go back for sure and feel good about referring a prospective shopper to Patterson and Sam. Hats off to Matt Shillings as well, the money and finance guy.
Based on my limited experience with this dealership I would recommend them.
I recently purchased my first Nissan product, a 2017 Nissan TItan, and the service department at Patterson took care of my needs, in particular Dee Dee Pepper.
I have been purchasing Nissans at Patterson since 1993. Every time I do, they have increased the quality of the shopping experience. From the time I walked through the door, until days and weeks later, they ensure I have all my needs met and questions answered. In short, they do value and appreciate your business.
Joe Vigliotta, White Oak Tx
As a customer, you are made to feel important! Each individual employee makes absolutely sure you're taken care of!
I am extremely impressed by the professional, and friendly service that Patterson Nissan provided my wife and I during our visit. One of the reasons we purchased our Nissan Kicks was because of the state of the art service department. Thanks to Eddie and all of his staff for their willingness to serve us with such great attitudes.
Staff was courteous, friendly, helpful. Work was completed within the estimated time. Coupons for the oil change and tire rotation were a very nice touch. Thank you.
Very pleased with the service and courtesy. This will be the 4th vehicle I have purchased here. Very dependable!
Chris Sheehan, my salesman was outstanding! I went in only for test drive and drove home in a new vehicle!
This is my third Nissan and I'm hoping to make it an to even 30 years of my driving life this new, fun Juke! With no pressure, Robert informed me of all the details I asked for in regards to the Rogue, The Juke and the Versa Note. He was patient as I took a couple of days to decide and took several test drives. He took care to point out both the greater and the lesser options and let my own mind do the choosing when it came down to it! The financial ball game was not too difficult, and Joe was able to pull some good incentives down and get all the paperwork tidied up. Dava was a delight to chat with as an owner loyalty manager. I have found in Longview Nissan, a welcoming, clean and most knowledgeable environment. Highly recommend!
Matt was incredibly helpful and determined to get me what I wanted for a price I could afford. Wonderful experience with Clayton in finance and the sales manager as well. Will certainly return
We have had such great experiences buying from the Patterson's. Very honest people and a family environment is conducive to getting a great deal and that's them!
Thanks guys.
Love Patterson Nissan! They are wonderful and the people are very sweet and attentive!
I rented a car from Patterson just recently the rental manager was named Antone this guy is awesome there better rates than all the other rental companies better service they don't try to charge you for insurance that you don't need cuz if you have full coverage on your vehicle that covers your vehicle most people don't know that but it does he's an awesome man I recommend in 100% thank you Antone
Scheduled car for oil change, tire change an detail! Got it back and it looked just as good as the day we purchased it
Always friendly and super attentive. Been with Nissan for twelve years, and they've always worked with us...
When my truck was ready, there was trash in the bed of my truck. I cleaned out the bed of my truck before giving the keys to the service employ, in front of the service employee.thats the only downside to the service
It was great and sales guy Mason Bates was wonderful!!!
Troy Carmack is an outstanding salesman. He made everything as quick and easy as possible! Thank you for helping me out!
Bo was helpful and friendly. Thankful they had cars available to rent because everyone else in he area doesn't.
Best experience ever! Brought my first car from Chris Starling and he was the absolute best! Very professional environment and everyone is friendly. Glad I chose Paterson Nissan
Travis Hatt was awesome. Super helpful and always honest. Will definitely be coming back for future cars!
Sam at Patterson Nissan was exceptional! He was very sensitive to not only my needs, but he understood how important it was to me to stay within my budget. He did everything in his power to help me do so. I give this dealership 5 stars!!
One of the most enjoyable experiences. Working with Dillon was a pleasure. He helped put me in the car I wanted and worked with us for several hours on the deal we wanted. He was very professional and kept a very calm and cheerful demeanor. Will definitely return.
This is the second vehicle I have bought from Patterson in Longview. They have excellent customer service! I will come back here for every vehicle. JD was our salesman and worked very hard to get us the deal we could afford and wanted!
If you decide to use this dealership to purchase a new car... beware. I recommend you avoiding Danny V (sales guy) and Jose Rodriguez (Finance Manager). They promised us they would honor a deal we had previously discussed only to do the bait and switch method when we arrived. They showed us one new SUV that didn't have an A/C that worked. The second they tried to sell us turned out to be a demo with 1281 miles. They made it seem like it was a new car they found in their inventory. When we walked up, there were bugs on the front, crumbs in the interior and then we noticed the miles. New does not equal demo. They also make buyers initial pieces of paper stating they will buy based on numbers they scribble on a page throughout the negotiation process in an attempt to make you think you're held liable to them. However, it's all a hoax. I feel sorry for people who fall for that. They refuse to negotiate with you until you initial their numbers, statements, etc. It's a waste of time because they can't legally hold you to those numbers and it's all a mind game. They spent more time being difficult and asking us to initial things than working on the numbers. In the end, they asked us to write down the numbers we wanted for the car and trade in order for us to purchase that day. Jose then came in to speak with us. He made it seem like he would honor the deal. We discussed delivery, tinting the windows, oil changes, etc. as if they truly wanted to make the deal work. Despite Jose acting like he was going to make the deal work, he made snide comments here and there towards me because I wrote on their negotiation paper that everything was negotiable and I was agreeing to nothing despite their handwritten agreements. Minutes after Jose leaves to act like he's putting together the deal, Danny V comes back with numbers and they weren't even close to what they said they would honor to earn our business. In return, we walked out and never looked back. Don't waste your time with them. Drive to Rockwall Nissan where they will make you an incredible deal and everything is first class. I now have a brand new car, with no previous mileage and a low payment. Trust me, it's worth the drive to Rockwall Nissan!
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