We had a 3pm appointment only to arrive and our se...

We had a 3pm appointment only to arrive and our service advisor, Chantelle was nowhere to be found. Not the first time with this same advisor who is never at her station.
10 minutes later she shows up. We are told it will take an 1 1/2 to diagnose the problem and it may not even be covered! How can an issue that was a recall and supposedly fixed the first time NOT be covered 3 months later?! Obviously you never fixed it in the first place!
Horrible customer service!