Park Place Lexus Reviews

Place is elegant and staff is very pleasant to talk with.

Brett Stein is our sales rep at Park Place, and there is absolutely none better...the gold standard, from which all others could learn. He is efficient, professional, and a pleasure to work with...period.

This is my 4th purchase from Park Place Lexus and once again I am very satisfied! Special thanks to Blake Cooper for being awesome and putting a smile on our face!

Sean is an experienced pro which makes it lot easier to put a straight forward, no hassle deal together. His customer service was above an beyond. Need to reign in the lawyers though--way too much paper work.

Stephen Wedderburn and Tristan were great to work with. The purchase of my new Lexus was the easiest car buying experience I have ever had.

They were very friendly, knowledgeable and straight forward.

Found my dream car yesterday! Worked with Tristan and he was absolutely amazing. Super nice, knowledgeable, hard working. Will always be doing car business at this dealership!

Kelli and Bill were absolutely amazing through the entire process and they basically dispelled any fear I had put in me by the stories I'd heard about dealerships. Would go there again for future purchases!

Great service as always. I hope M&Ms and trial mix are coming back for the kids...my son was looking forward to this treat today.

Gabriel is best sales manager from park place. Not only he is my hero ninja warrior but he is also a very good sales who care about the customer and services. He is highly recommended.

The benchmark in sales, service, and product. 1800 employees at 3 locations to set the standard on customer service. Lexus has no better market or service than the city of Dallas.

I'm from the Houston area and I found the car that I had been wanting at Park Place in Plano. I called the dealership and spoke with Parker Thomas, and he is great! This was my first time buying a car for myself, as I just graduated college, and he made the process quick and easy, and that is what I was looking for. The whole process was completed in 2 days, and Parker even brought the car from Dallas to Houston for me on his day off. The customer service was more than I could have ever expected. Thanks, Parker!

We had a great experience at Park Place Lexus in Plano. The facility is extremely comfortable and accommodating. The amenities are high end and the staff is friendly. We especially appreciate our stellar sales person, Parker Thomas. He is extremely professional and patient. He answered any questions we had any time we had them. He made himself available to us even if it was quitting time and we never felt pressured or dismissed.

I would rate Park Place a 5 but my salesman for the last few purchases proved that he just wanted to sell a car versus giving me the Park Place Experience... No Names! The service staff are very accommodating and seem to care about their clients. Don t expect much from the free car wash and you won t be disappointed.

I rate the detail service a 2...because I had to go back and ask the staff to clean door jams and dash board. SMH Come on Lexus!

The facility is very nice, Free unsecured WiFi, private areas to work while you wait...free bagels, snacks, coffee, tea and soft drinks... the restrooms are always clean and smelling nice.

The showroom displays the current models and you can ask questions and not feel pressured...unless you get certain sales reps.

Overall I don t have horror stories but definitely will get a new sales person for future purchases.

There you have it...my opinion and my 2 cents...spend it wisely.

This is purely for the great experience we had from Park Place Lexus in Plano. We bought a certified RX 350 from here. There were a few minor issues during the whole process but the way it was handled was very well. A big shout out to Naseem in Sales for being with us and walking through the entire sale process. And after it too, when we had a couple issues with the car. I hope this support continues :) I'm sure to recommend the place to my friends.

I bought a 2019 certified preowned Lexus ES 350 yesterday. Sean McClowry, Sales Experience Manager and Kyle Roberts, Sales Manager helped me. Best car purchase experience ever! Thank you guys!

Excellent customer service. Feels like a part of your home and not just a car dealership

Sales staff are great, and getting in touch with them is super easy and quick

My experience at Park Place was extremely disappointing. We were spoken to like we were an inconvenience for the sales associate and he reacted very unprofessionally to our questions. For a place that claims outstanding service and attention, Park Place needs to learn better customer service. Will definitely not be giving them my business in the future.

As part of our search for a hybrid car, we contacted Park Place Lexus by e-mail and were promptly contacted by telephone and invited to visit the dealership by a very nice sales representative, Anish. We found that Anish and everyone else at the dealership went above and beyond our expectations in order to provide us with exactly the vehicle we were looking for at a price we could afford. Anish was not only friendly, helpful, and professional, he was straight forward, and the entire sales process was transparent. Nothing was hidden. Everything was put on paper. Our only real surprise was the uncompromising excellent customer service that was provided, a level we had not previously experienced at other dealerships. As an example, after taking the vehicle home, a technician (David Anton) came out to our house to show us how to use some of the vehicle s more high tech features. Our only regret with our purchasing experience is not discovering Park Place Lexus sooner than we did.

It just doesn't get much better than this. Tony Acosta at Park Place Lexus in Plano sold me my first Lexus in 2010. I came back to him because of the way he treated me the first time and because in the 5 years I had my car, my customer More

Doug helped with our purchase and it could not have gone better. He was professional and helpful throughout the whole process. We would buy from them again.

I was blown away by the exceptional customer service I was provided with by EVERY employee at Park Place Lexus Plano, especially my salesman Dean. I am beyond pleased with how smoothly he made the process of obtaining my car. He was upfront, honest, and extremely helpful. He showed me how to operate all of the bells and whistles, and took his time to explain all that he was doing so that my husband and I felt very comfortable with our decision. I've never had such a pleasant experience when buying a car in the past. My salesman exceeded my expectations, and I look forward to purchasing my next car from him in the future!

Bought a car from Viktor K. 2016 nx200t. Told him it was at grapevine and I didn't wanna drive that far for it. So he went and got the car. Told him how much I wanted to pay. And the rest was history. White with red interior. Love it.

We had a Party

Yes, it seemed like a party having such friendly people helping me. I thought Kelli was no only friendly but very knowledgeable about the autos and all the features that each car had to offer. It was very enjoyable experience and one that I look forward to enjoying in the future.

Great sales and service organization. I can relate at least a half dozen times when Park Place service solved problems for me. They even helped me when my car broke down in another state. They are the best. We buy ALL our cars there, both new and pre-owned.

Ariel Hodge took care of me from the time I walked in to the time I left with my new car. She is awesome!

Good experience. Will recommend the place. Very friendly staff. Most of all I love Lexus.

Purchased 2015 CT 200h F Sport from Zane. Great experience overall. He took care of everything - no need for back and forth. Highly recommend you visit this dealership - they have revolutionized the car selling process.

We first approached Park Place to test drive several vehicles a few months ago. Our sales experience manager Greg E. was very helpful and patient with our questions, and made sure we had a thorough picture of what the vehicles had to offer. We selected him to be our first choice to go back and purchase a vehicle. We had to select our colors as we had not been able to make a clear decision. He was again patient as we figured out our choices. The purchase experience was very pleasant and smooth. Thanks to our prior research and budgeting as well as his understanding of our needs, we were able to reach agreement quickly. Paper work and documentation was very well done. All told, the process of selection of car and all legal paperwork took 3 hours. We have been prior Lexus owners and we continue to experience their world class customer experience. I think once we get past the jazzy features, the key element of our decision to purchase here was simply the vehicle's fundamental reliability and the expectation of high satisfaction during ownership.

Blake did a fantastic job during the whole buying process. He was very helpful, patient, and knowledgeable about the RX we purchased. We would not hesitate recommending Blake. He went way beyond our expectations. Thank you Blake!!!

I have been using Park Place Lexus Grapevine for 8 years, and I have found them to be extremely professional, thoughtful and on the ball, not only in Sales but in the Service Department as well.

I recently relocated to Dallas from Fort Worth, and now that I've gone to the Park Place Lexus Plano dealership, and I can say that those attributes above do not carry over, at least on the service side, based on my initial observations.

The first time I stopped in to get my car washed, I pointed out to the service advisor that one of the protective films on the car (at my right rear door) was gashed and needed to be replaced. The service advisor was very helpful in getting me set with the parts dept so I could buy the part, but somehow the carwash guys didn't get it applied, and when I came out to get the car, I noticed it was not there. I ended up having to wait a little longer for it to be applied. This was a minor nuisance and I just wrote it off as a one-time thing.

For my second appointment, I called the main line for the Plano location to set up an appointment to have my trunk cleaned. It took me 3 tries (and 3 hours) to even speak to a service advisor. The first time, the woman was very rude and told me to call back later. The second woman was very helpful and said she would have a service advisor call me back -- no one did (over an hour and a half waiting). The third time, I was able to speak to a service advisor who gave me good info. He was very helpful, and got me taken care of.

As I was walking inside to wait, I noticed the car wash guys back into a customer's car, and not one person on the service drive reacted as if anything was wrong. One of the folks on the service drive said to me "well, don't worry, that won't happen to your car".

Really, the whole experience I've had at Park Place Plano is embarrassing for the brand, especially considering how amazing the Grapevine location has been for me. It's unfortunate that this location needs improvement, as I work close by and I was hoping to get my car washed a few times a week and utilize it for service. However, given what I have experienced and seen, I would be afraid to leave my car in the hands of your car wash folks. I would rather drive 25 minutes out of my way to a dealership where I know my car will be taken care of and leave in one piece.

Kenneth Atkins has helped us on our last 4 purchases and everything went smoothly and as explained. Good reliable dealership and good reliable personnel from purchase to trade in.

A world class experience! From the moment you are greeted by the front desk staff to the low pressure sales team that you work with, the buying experience in Park Place Lexus is second to none. This dealership is brand new and when you do have to bring your car in for service, there are amenities, more than most, to make you feel right at home. The environment, the people, and most importantly, the vehicles from Park Place Lexus are first class.

4th Lexus that I have purchased from Park Place Lexus Plano. The sales experience along with the new car hand-off was the best that it has ever been.

Unfortunately, since I had not received a coupon book I decided to go to the Toyota Financial Services website. I found my old car still listed and no record of my newly acquired vehicle. I called customer service to explain that 1. old Lexus is still showing as not paid off, 2. my new Lexus is not listed, and 3. there is is a mysterious $500 payment made a month ago that no one can explain.

The representative told me that I had to manually add and remove the vehicles. That is definitely something within my area of expertise; however, it seems that this activity should happen transparently without my involvement.

So I give the sales and hand-off: 5 Stars
Handling after the sale: 1 star

Excellent experience here. Adam Remington was very knowleadable and presented me a deal that I could not refuse!

Great experience with Tristan! He was helpful, professional and easy to work with.

Daniel was very helpful and friendly with the entire process. This is my third Lexus. The first two I bought at Sewell lexus. Even though those two were pleasant this one was much better. Everyone was very friendly and I look forward to coming back!

We have had the best experience at Park Place. From the service of Gustavo with our certified used RX350 to his referral for us to talk to John Pak about upgrading. John and Sergio took great care of us today. Got us in the SUV of our dreams at a price we could afford! No hassles. I love their customer service. The team always goes above and beyond! Thank you all!

I bought a 2017 RX350 this past Saturday it was one of the most pleasant experience I ve ever had at a dealership. The sales person Mr. Tony Acosta was extremely professional and assisted us from the time that we walked into the dealership throgh the purchased our vehicle. I would highly recommend Mr. Acosta to anyone looking for an honest and very knowledgeable sales person .
Well done Park Place LEXUS!!!

Service is fantastic. Managers and Reps all bend backwards to accommodate. Never felt pressured.

Just didn't seem to want my business. Ended up buying at Sewell Lexus.

Had a very bad experience with Rachel in the service department on 6/17 20 , they wasn t helpful at all and not friendly , I really hope that she was having a bad day, or people of color might want to find another advisor ...

Hands down the best car buying experience I've ever had.

Thank you Jerry Hinson.
I'm a ''picky' buyer. Jerry is not only patient, but very professional. I never felt that I was being rushed. That would have ended the process. Although I made a couple of visits to the dealership, most of my shopping and questions were handled via the internet and phone. The ipackets that Jerry provided were perfect for me.
Too often in business, integrity and ethics are lacking. That was not the case with this transaction.
The day I took delivery on my vehicle, I received a text from Jerry thanking me. What a nice gesture. A couple of days later it was a phone call.
Old fashioned? I don't think so. I'll be back.

I just bought a new 2014 Lexus IS 250 from Sean McClowry...I HIGHLY recommend working with him, he made it the easiest decision and purchase I have ever made. We were even in a hurry (this was a last minute stop for us) and he was so accommodating to my family and I and valued our time. The overall experience at Park Place Lexus Plano was so great, the building is just phenomenal. I don't have one negative thing to say about my entire experience thus far and I know that I will be taken care of at Park Place. I even found my dream car with low mileage and a great price, they have such a large selection to choose from. If you're looking for a car look no further!!

We purchased our second Lexus from Erin Pettijohn-Puckett and could not be happier. Erin is fantastic, she provides you with all of the information that you need to make an informed decision, and makes sure that you are getting exactly what you want with no hassle. I can t imagine going anywhere else but Park Place Lexus or buying a car from anyone other than Erin.

Park Place Lexus service department is top notch. They truly appreciate their customers, and deliver outstanding service each and every time that we visit them.

Update: We purchased our third Lexus from Erin and it will not be the last. Erin and all the folks at Park Place make the entire car buying process very easy. Great car, great value, great service and great people.
Thank you Erin!

Don Mitchell is extremely friendly, professional, and a phenomenal buying experience.

Got my baby back today. My car was at Park Place Lexus Plano for routine 40k maintenance. During the service they replaced a battery that was losing charge, originally it was replaced in 2015 but they prorated the price, replaced wipers, and replaced entire front end lower and upper control arms. This was the most costly part of the service. Thank god I purchased a after market warranty with a 200 dollar deductible because it covered the parts and labor with amounted to about 6k. For all of you wondering this was through Allstate. I couldn't be happier. Finally car was detailed and looks like a million bucks!!! Shout out to Adam at Park Place for taking care of my baby!!! 900 in total spent to make the car look and drive like its brand new!!! Everything took about a week but I had a loaner while they kept me informed about the progress. A+ and highly recommended!!

Thank you for your great service Ariel Hodge.
Recommended 10/10

Viktor was amazing to work with, and I left feeling I got the best deal possible on my new car . He went above and beyond to make sure I was happy.

I couldn't have been happier with my salesman James Aberle. He was knowledgeable. He was helpful. He was patient. He wasn't the least bit pushy. I probably would have looked at, and driven, more non Lexus vehicles had I not ended up working with James. He sold me on Lexus and the dealership.

nice classy place and service is good. favorite dealer out of the DFW

Our experience with Park Place Lexus Plano was exceptional. As out of town buyers, Ken had the vehicle and paperwork prepared for our arrival and took care to ensure our satisfaction. Selection and price were superb. Highly recommend!

The people here took care of me and my car. I really recommend taking your Lexus here.

Park Place Lexus Plano has two sources working for them.An amazing automobile called LEXUS and a truly remarkable sales person named VICTOR KOLEYCHIK

From the moment I and my wife walked into the dealership we were treated with the utmost courtesy and respect. The salesperson that greeted us Michael Ruscoe was professional and took the time to explain the car we were interested in and to show us all cars available on the lot. Michael also gave us a tour of the facility including the service department.

Michael promptly answered all emails and made sure our purchase met our expectations.

I worked with Greg at Park Place and he was absolutely amazing! So helpful & thorough, which was wonderful since this was the first car I purchased. Will be a customer here for life!

I found a car online that I really liked at Park Place Lexus of Plano. I called in and spoke with Rodney and he was able to get all the numbers put together and the car ready for a test drive within a matter of hours. My wife and I came in to meet Rodney and drive the car around. The whole sales process was painless and they use a one touch process which means Rodney was the only person we needed to speak with the entire time. That includes signing all of our paperwork! If you're looking for a new or used Lexus I would highly recommend this dealership! Not only are they upfront about pricing but they stick to their word when they make you an offer on your vehicle.

This dealership is beautiful. They have a great selection of cars and a friendly staff. I really enjoyed working with Adam Remington during the buying process. He was very knowledgeable, and extremely patient while I was trying to decide on the perfect color. In the end, I got a car that I love more every day. Thanks Adam!

Very good experience with Richard Russell as a service advisor. Highly recommend.

Daniel Moore made it a great experience. If you need a new car go see him.

We had a wonderful experience at Park Place Lexus! We purchase a new RX 350 and are very pleased with it. Brian K. Was a pleasure to work with and really took the time to make sure I knew exactly how to use my new SUV as well as understanding all my payment options and deals available to make the best purchase decision. I would definitely recommend him!

The best sales and service for Lexus products in Texas.

Couldn't have asked for a better service. Smooth and straight to the point. Carl was great. thanks guys

MY LEXUS USED CAR PURCHASE

i AM PLEASED WITH THE CAR AND KENNY IS GREAT. WE HAVE BOUGHT AT LEAST 3 CARS FROM KENNY. FUNNY AS IT SEEMS THIS IS THE FIRST LEXUS. i TRADED A 2003 LEXUS ES-300 WITH 216,000 MILES SO THERE WAS NO DOUBT I WOULD BE STAYING WITH A LEXUS. WE BOUGHT IN A HURRY, SO MUCH THAT i DIDN'T EVEN DO A TEST DRIVE. THAT IS HOW MUCH WE TRUSTED KENNY.AFTER A FEW DAYS i FOUND A FEW THINGS NOT RIGHT AND CALLED KENNY AND HE IMMEDIATELY ARRANGED FOR ME TO BRING THE CAR IN. PARK PLACE IS A GREAT DEALER AND I AM SURE WE WILL BE BACK FOR FUTURE PURCHASES.
ED O'CONNELL

Don't ever buy a pre-owned car from them. They don't stand behind them. Bought a $130k car from them and was told that car washes are included, but learned on my first visit that it was a lie. No reason to pay the mark up when you get no benefit from purchasing there.

This was a car buying experience like no other, David Parks was the absolute best! He sized me up pretty quickly, could see I knew what I wanted, I didn't have a lot of time to waste sitting around playing with numbers. After the test drive he got me in the exact CT200h I asked for within 2 hours. Maybe less. And delivered it to my home so I wouldn't have to wait for the detailing! I did go in with my own loan, that always saves time, still, David made it easy and VERY CLEAR what I could get for the budget I wanted to try and stick close to. He worked WITH me, not against me. It was a stress-less purchase, in a gorgeous dealership. What's not to love about that?

Jordan did an awesome job with my orientation of all the features of my new RX 350!

I love my new Lexus RX450h! My experience at Park Place is always top notch. I deal with Joel Pechauer every time over the years & he always gets me the car I want. I m a longtime customer of Park Place Lexus , sales & service do not disappoint. Great customer service!

Superb customer service every single time! Do yourself a favor and get a Lexus here. I wish all places operated like this.

Service my car really fast! I was feeling sick. They made sure I was taken care of. Nice and friendly service.

First, I want to say I bought my new lexus at park place grapevine and didn't have many problems at all during my car buying experience there. I'm actually closer to Plano location, which when I bought the vehicle, I thought owned dealerships would be the same. Boy was I wrong. I've been here 3 times already for service and I have to say it's not worth going to at all. First, I went in for actual service with the brakes squealing 1 week after I bought the car. I didn't know you needed to make an appointment at first, that I could come in and they would address it like any other service dept. Ended up making an appointment over the phone, only to arrive and told they didn't put me down and it would be 2 days before they could even look at it. Obviously pretty upset about that, had to get the service manager involved (this is my first time ever visiting this location). Dropping off the car the attendants were very pushy, like I was supposed to know what to do when it's my first time there. After 2 days, was told nothing wrong with it. During pick up of the vehicle I was in and out of the service desk in 3 mins. Then another 40 mins to actually get my vehicle from their "valet" line. standing out in the cold. I told them I'd just walk and pick it up myself but they refused to give me my own keys.

I've been back twice now, both for their car wash incentive sold with the car. Both times during the week as I fear the weekend would be far more busy. So far, I've YET to get it washed because they can never seem to get to it under 2-3 hours and they only offer it in the middle of the day when normal people have a job to go to. I really love the car, but I've thought very seriously about taking it back because the service here is horrible. I spent the extra money for a certified car for the warranty and service plans. After spending over 40k on a luxury vehicle, nearly 8k more for the service packages to make sure when I bring it in, it's covered and well maintained, I just feel like I've been ripped off. I debated sewell or park place, I've heard good things about sewell, but thought they would all be the same. I feel like I picked the wrong place to do business. I don't think I would ever come back and do business with them again at this point and it's only been a month. If you just want a car, I guess but they are overpriced. The reason you go to a dealership is for excellent service after the initial purchase, otherwise what's the point unless you just like spending more. I certainly expected a LOT more for buying a luxury vehicle.

My experience at Park Place Lexus Plano was awesome. I give every one 5 stars for from the salesman, Billy Clark, to the finance Dept! I m a very happy customer!

went there in memorial day I was assigned to a guy name Chris. I told him I am interested on NX 200t I even showed him I did my research about it. However, he was reluctant to show any interest he just showed me the car told me it will cost you this and then he started to look away and told me he needed to go for customer and there will be someone else to help. I waited for 10 minute no one showed up and I left. perhaps if I told him I am an engineer and work with cisco he might have been nicer.

Thank you Kenny Adekoya and Chris Brunner for making my 16 year olds day!!!! Never anything but perfection with you all...THANK YOU!!!!

I had an excellent experience in Lexus car shopping!!!
If you need a good consultant ask for MOE, he is the best seller there. I got the greatest deal

I can not say enough about the service & the kindness we experienced when buying our RC!

Billy was on point, straight foward and honest. Not once did we feel like we had to deal with "salesman"! The whole process once we landed on the car we wanted was about 3 hours (which in car buying time was quick!) While they were getting paperwork together they let us leave and go eat (usually at other dealerships they kinda make you sit around waiting to talk to the next guy in the chain). As Billy (and apparently all the sales professionals there) was the ONLY guy we had to talk to the whole time, he handled everything even the closing! It was great!

We left with an amazing vehicle, they gave us what we wanted for our trade (which I had researched and found out what a TRUE value was, so we were honest as well and didnt go in there with some kind of crazy number) and after this experience I dont think I will ever buy from anywhere else! The inventory is amazing, the people were all super and they all treated us like royalty!

If you're in the market for a new/used car, Billy (super awesome guy) is your man!
I will put my name on it!

As usual, Park Place takes great care of their customers. Have bought 3 Lexus cars plus a used car and I've always been well cared for!

The best car shopping experience I have. No hassle, no gimmick, no "sales manger" game. The sales person Rich Spotts is professional, sincere, honest, straightforward, helpful and friendly.

Wow! This was my first Luxury car purchase and the experience there was top notch. I would recommend everyone to purchase your next car at Park Place. My husband purchased a preowned Hyundai there 2 years ago and he was treated as if he were also buying a Lexus.