Park Place Lexus Reviews

Dismissive and arrogant. I guess they're not hurting for sales. I went in last week and tried to negotiate on an SUV. I don't think that's abnormal. Right? I was told that "... if the sales manager says that's the best price, it's the best price." They didn't try to put me in another car. Nothing. I was simply dismissed with a text. After reading about the GM, Chris Brunner and his CSI, I reached out to see if he could help. Perhaps I got disgruntled employee. NOPE! I'm not important enough to get a call back. Clearly my business is not important to #Lexus #BadCustomerExperience

My sales man was amazing and found me the best deal. Very helpfull highly recomend

They make promises they never keep . Sold the car my heart set on and tried to take advantage me me. they did a lot of damages to my credit by running 7 inquiry in one day ,they ask $10000 down payment on 4 years old car with %19interest rate I should went to by here pay here it will be cheaper than THIS OVER RATED PARK PLACE LEXUS Iam very outraged and disappointed made me look stupid

Perhaps the finest car purchase experience that we have had. This goes back 40+ years so it is saying something. Brett Stein, our sales experience individual, was an outstanding professional with an excellent knowledge of the product and an understanding of all the new electronic items my wife wanted. He spent considerable time going over their operation with my wife. In addition Park Place has as an group of individuals to train us further on the set up as we move forward as part of their total customer focus.

We thoroughly enjoyed the experience and love the new Lexus.

Thank you Brett!

We had a great experience at Parks Place Lexus. Brad B was extremely helpful, humble, patient, and really willing to meet us in the middle. My husband and I had no regrets walking out of the dealership with a new set of keys. Not to mention that my NX is stunning! There was even a small list of things we needed to f/u with the car that Brad was prompt about addressing once the work week arrived ( we had purchased the car on a Saturday and he promptly followed up with us Monday morning). We did not feel like we were just a number. From this experience, I can definitely understand why Lexus consumers are loyal.

Love Don Wood and his associate! Professional, knowledgeable, outstanding experiences. We are repeat customers for over 12 years!

Excellent service. They even stayed past closing so I could get the car that day!

Kenny was very efficient and cordial. He made the car buying experience easy and seamless. All of the Park Place staff that I met were friendly and professional

Excellent no hassle super professional

Highly recommend

Herb Simonsen at Park Place Lexus in Plano went above and beyond to make sure I was completely satisfied with the suv that I purchased. He was extremely courteous and professional. He exceeded my expectations and was not in the least bit pushy. It is easy to see why everyone highly recommends Herb, I can t recommend him enough!

I worked with Mr. Sean McClowry. He was a professional and pleasant to work with. Will come back for sure.

My husband and I had an excellent experience at Park Place Lexus. As we anguished over every possible future scenario and waffled back and forth, Jason Huber patiently and humorously walked us through our lease vs purchase conundrum. By the end of the evening, we were still relatively sane (though Jason is probably still recovering, haha) as we drove away in our newly leased 2018 Lexus RX 350. That beautiful car is AMAZING! Thank you Jason!

Update: Lance the tech was excellent. Great customer service and speedy support. Keep it up!

Greg was very thorough and welcoming. Very pleased with waiting areas as well. I also like the follow up from the actual tech. Simply amazing customer experience.

Great experience, and the fastest time purchase ever! We had submitted our paperwork online prior to us getting to the dealership. Total time from when we showed up to the dealership for the first time, test drove the car, signed all the paperwork, and we re on our way out the door was a whopping 45 minutes! Paul Kim took great care of us!!

We walked around the showroom expecting to be assisted by a salesman, however nobody ever acknowledged us.

KC was a wonderful Sales Consultant! I initially had a Lexus GS 300 which needed some extensive repairs. After speaking with KC, I decided to trade my vehicle for a newer model. I met with KC and he was very professional and knowledgeable about the ES 350 and the finance options. The process was so smooth and pain free!
I would definitely recommend Park Place and KC!

Had such an amazing experience. Fast and easy. Would definitely refer friends and family!

Greg Ebinholtz is the best car sales person in the country. Knowledgeable, professional, helpful and understanding. Keeps us coming back to Park Place every time we are looking for a car, despite the fact we live 5 minutes from another dealership!

Go Greg and the PPL team!

The new and used car experience is pretty good here. The agents are knowledgeable and have good levels of patience while going through the details. The service is decent as well, an overall rounded and decent experience. The parts section also has agents who are knowledgeable and provide good recommendations.

Kenneth Adkins contacted us after my husband had spoken to him about a 2015 Gold (Savannah) 350RX with low miles. As soon as one came in he contacted us and we bought it. Wonderful condition and exactly what we wanted!
Thank you Kenneth!

Buying a car was quick and easy, wonderful dealership. Tristan was great to work with. Thank you Park Place

Smooth, straightforward transaction that very streamlined. And no gimmicks to deal with.

Excellent process for leasing a new car. Everything was done quickly and correctly. Highly recommend.

Cut to the chase on a deal, worked to get paperwork completed quickly and provided very excellent customer service along the way.

My wife and I had a great experience at Park Place Lexus in Plano! Adam Remington did an amazing job at helping us, we will definitely be back!

Park Place Lexus had exceptional customer service. Would highly recommend anyone to purchase a vehicle from this dealer!

Erin Puckett is the best salesperson I have ever experienced. Will continue to use her for the best car buying experience ever! Thank you from the bottom of my heart!

They do not waste your time. Do your research and state your priorities. They have some great guys to help out, both in service and sales.

I talked to Tremayne and was negotiating prices for a new car. I was asking for a lower price, that was when he told (insulted) me "the (asked to be lowered) amount comes out $12/month, you dont have $12 a month? Do you want to look for pre-owned cars?" Now that is very disrespectful coming from a luxury car dealer rep. So I went to Lexus at Grapevine and got my brand new Lexus ES350 there. Manager of Lexus at Plano. Please dont let your rep insult customers like that.

Experience was great. In and out in 3 hours. I think that was a record. Carl has sold me 2 cars now and has always been great to work with.

After having purchased over 2 dozen cars in my life, I can say this experience was far and away the easiest and lowest pressure new car purchase I've ever had. Carl Keith, our salesman, was easy to work with, no pressure whatsoever, and let the car speak for itself. We will definitely be back.

Great customer service and one of the best experiences buying a car. No pressure and we had a deal worked up quickly on my trade in and my certified purchase. Tony was great!

My wife changed a flat tire at the front door of the dealership and several salesman walked by without even acknowledging her. By the time I got there to finish, I noticed the same. I guess the easy excuse would be "that's not my job" but I guess they are taught service is only tied to purchases. We finished and took our business elsewhere as I felt like we had an understanding of their true motivations. I'm not sure if they have good cars or pricing but I felt like I left with an understanding of their people.

It was great working with Dorothy Robinson! I love my new RX350

I love having my car serviced at Park Place Lexus, awesome customer service.

Return customer. Traded a 2016 RX350 for a 2019 Rx350. Great sales experience with James Aberle again, and always great experiences with Tanner Miraz in service. Used to be a Sewell customer but like the sales and service at Park Place much better.

Awesome Buying Experience!!! Stephen Wedderburn is the man to go to!!!

They always have treated me well when needing service. Their facility is fantastic.

Top Notch! This place by far is the best car dealership I have ever been to. I flew into Dallas from New Orleans where my salesman had everything ready to go just as we discussed over the phone, no tricks, no gimmicks, no add-ons. These guys were straightforward, honest, and utmost professional. The price was right but the professionalism of Park Place Lexus is what truly sold the vehicle. I hope my wife want a Lexus for her next car because we coming to Texas, it s worth the travel. Thanks David Gilmore and Mark Dresselhuys for making my long awaited dream come true. You guys are amazing.

Amazing place with great inventory. Super professional friendly staff

Worst experience of my life, came to see the car that they had barely advertise and they lied and said that the car is sold, and they had the car right in front of the dealership, and it was not any car it was a new LS500, stay away from this dealership, go to the one in grapevine they are a lot better with sales and service, I am going to be reporting you guys for tricking customers in and not selling as advertised.

Great service recomend everyone needing a car to check them out

Roland and Michael are some sorry Sales Rep. They need training how to treat customers after purchase of a vehicle. Everyone had a different answer for the same question. One thing about this experience, I don t have to spend my money at ParkPlace Lexus. Ignorant people!

Darren Wagoner was awesome to work with. Seamless and quick. Highly recommend seeing him.

Amazing experience with Park Place Lexus Plano! I am a first time Lexus buyer and Chris Kim went above and beyond! The experience was so great that both my sister and I made a purchase for each of us. We came in on a Thursday night and was able to close on a deal that same night. Chris was not your typical car salesman. He was honest, attentive, and accommodating. I cannot say enough good things about him. I recommend anyone looking for a new Lexus to ask for Chris Kim. Thank you so much, Chris!

This dealership is extremely difficult to work with, the assigned service rep is practically impossible to reach, after leaving messages never do receive a call back from him. Tried to reach the service mangers and none are available. I would never buy a vehicle from this place!

Certified buying process with Tony was the easiest I have experienced by far. There was no back and forth, just a fair deal and transparency from the beginning which gained my trust. Everything was handled from one desk - no back room with a finance guy trying to squeeze more out of you or the old tactic of a Manager making appearances.

Really nice new facility. Kids room and lots of snacks. They also sell cars and are friendly.

Park Place definitely lives up to the Lexus brand. Gone are the high pressure sales and tactics typically associated with car dealerships. They know they have a product that sells itself, and thus they present themselves more as knowledgeable advisors to help determine whether or not they have the right car for you, and to help you decide what features and form factor fits your needs. My preferred associate is Viktor Koleychik; though all of the sales and service personnel are both very personable and highly professional, I will recommend asking for Viktor.

Beautiful dealership and excellent service! Ramsey Guillory always takes great care of my GS and has great references to other Park Place dealers! Highly recommended!!

Damaged my car twice when I took it to them for service then refused to correct the majority of the damage and wanted to charge me $3000+. GM called me a "bully" for trying to hold them accountable, and refused to let me speak to my female service manager instead of him. Go elsewhere, especially if you are a woman.

Don Mitchell has assisted me with my last 3 cars. I can t imagine going back to a dealership blind. We met and have become friends since the first purchase. He makes it easy and stress free. That s rare in the car buying experience!

Kenneth understood our needs purchased first car he showed us. Professional and knowledgeable. Good experience.

Quick, easy, and very knowledgeable staff with everyone we worked with. This is our 3rd Lexus vehicle over 14 years from Park Place and it s always a pleasure.

Super Service!

I went into Park Place Lexus mainly to just look at a couple different options in vehicles as I was getting ready to trade my expedition in and down size. I had been looking online for several weeks and decided I needed to see them in person before deciding on what vehicle to purchase. I actually did not intent to buy that day but after talking with Michael Redd and test driving, he made the first experience there so pleasant that my husband and I decided what the heck today is as good as any! The whole process was super easy and everyone I talked with was very friendly. They also gave me a very fair price for my trade in even though it was a Ford! I would defiantly recommend Park Place Lexus to anyone in need of a vehicle new or used. I love my ES 350!

We shopped online/out of town then went to the dealership to finalize everything. The car and price were exactly as expected and the process was very easy. Thanks to Blake and Kelly!

Been going to Park Place since I arrived in TX 8+ years ago. ALWAYS Top Notch Service....

The dealership is pristine and the service is top notch. Never a hard sell when purchasing a car here. Ask for Darren Smith or Mike McAllister as they worked together to get me in a brand new IS with the exact options I asked for.

My car buying experience was easy, fast, and an overall great experience!

No longer an excellent choice. The previous time I came here, the service manager was very slow and unresponsive with communications while I waited. And the eventual wait time for some simple service such as oil change/tire rotation/etc. was two hours longer than quoted. Very poor. However, I decided to give them one more shot during for my next scheduled maintenance. But they still managed to outdo themselves by having no service manager even try to come help me when I arrived early for my previously scheduled 9am maintenance. I waited for about 20 minutes and simply gave up. Going back to Sewell Lexus even though Park Place is close to my house. I'm done with this place.

Nice dealership and atmosphere, but don't use the courtesy computers. I was appalled to fin Lexus using unlicensed copies of Windows on their courtesy computers. If I pay for genuine Lexus service for my car safety, they should use genuine computers for their customer's online safety.

We purchased a Lexus NX300 this week from Park Place and couldn t have been happier with our experience. Jason Huber was our sales representative and I can t say enough positive things about his professionalism, responsiveness, and caring attitude during this difficult time (the COVID-19 pandemic).
Jason Huber and Park Place put the car purchasing experience in a whole new light ... absolutely top notch!

Had a wonderful experience purchasing a new Lexus from Park Place Lexus in Plano. No hassle! By far the best experience we ve ever had buying a vehicle. We worked with Sales Experience Manager Brett Stein, and I highly recommend him. He was great to keep me up-to-date when the vehicle I wanted came in, added a couple small additional accessories I liked, and spent time showing me several of the many features of my new vehicle. We were extremely happy with the price of the new vehicle and trade-in prices of our old vehicles too. Love the 24/7 road assistance, if ever needed, and an added bonus of free car washes for as long as I own this vehicle. Hope Brett is still available to work with when we re ready to buy another vehicle in the future!

Very courteous and professional. Great car buying experience. Good job Blake Cooper for the exceptional attitude and knowledge

Very easy process! Tony Acosta made it an absolute breeze! Highly recommend!

The service dept. is very organized. My Service Advisor Efrain checks my car in quickly and gets me back on the road in a loan car in a short amount of time. Also if you choose to wait the customer lounge is nice.

The sales experience manager Jae Pae was very friendly, helpful and professional.

Purchased a 2014 ES300h with the help of Sean McClowry who did all the work which left us with the test drive and the signing of the paperwork (and there's a LOT of signing).

Sean is very knowledgeable, courteous and was attentive to our requirements. Overall a great car buying experience and we are pretty happy with the car itself as well.

Great service at the time of service and even better follow-up after the sell.

I received a recall letter in the mail that I had to bring my Lexus IS250 in to get serviced because there were a few things small things that had to be served and looked into so from the minute I walked into the Lexus dealership Kyle what are service helper and he was outstanding at his job he put us in a very nice loner and helped us every step of the way, however small check engine light did come on and I called Kyle and let him know and immediately he sent a loaner car to my house and picked up my car it's not easy getting your car worked on and being without your car but Park Place Lexus makes it simple as possible in the process and I just wanted to say thank you thank you thank you so much to tell you are amazing you deserve the highest award you guys are awesome thank you for the outstanding service

Fantastic experience. Great sales associate-Jeremy! Probably Lexus for life now!

Ty Estes is who we worked with when deciding on leasing a car for the first time. He went above and beyond to make sure we were completely satisfied with our decision and answered any questions we had in a sufficient and timely manner along the way. Overall, we would recommend Park Place Plano and Ty Estes to anyone who is looking to buy or lease a Lexus.

Low stress experience. One of my easiest car purchases. Received a fair value for my trade-in. Don Mitchell from Park Place was excellent sales person.

Sewell Lexus is so much better than "Park Place" and let me tell you why! We've been using Sewell for 4 years but this weekend, it would be easier to take the car in to Park Place in Plano due to distance/errands. Well I called them and said that even though they close at 7, I needed to get there by 4pm because they do not give out loan cars for oil changes. What! So I called Sewell and they said I could come before 7 and a Loan car will be available.... Their price is $2 more, but it's worth the convenience. I think I remember my mom had a similar experience when she needed service done and Park Place didn't have a loaner available till 4 days later. They must only have 100 loan cars to use up.... Never will I try giving them business again.

I was happy with my second visit to Lexus and manage to work with Eric Lu to achieve a good and quick deal on our purchase of 2015 GX 460. I felt comfortable with the advice I got which was honest and to my interest. Thanks Eric

Overall my experience with Park Place Lexus and in particular Anish Rajput has been excellent. I never felt pressured or rushed into making any decisions and all of my questions and concerns were promptly addressed with genuine kindness. I was surprised several times throughout the entire process (sales/finance/service) which has proven to be much more pleasant than my previous experiences at other dealerships. I look forward to working with the Park Place Lexus team in the future and I definitely recommend them to my family and friends.

Park Place Lexus of Plano made buying a car a seamless process. Ariel Hodge was a delight to work with. She was knowledgeable, responsive, accommodating, and efficient. So great to have experienced such a smooth process in buying our family car.

Buying a car at Park Place Lexus Plano was just what I expected. Great inventory, knowledgeable sales staff and market competitive pricing. My sales rep, Rainer Buehlmaier, listened to my needs and showed me a group of cars that exactly fit those requests. He didn't try to get me into something with more or less features than what I wanted. He was great with communication and followed through on his commitments. A very pleasant and professional experience and I am sure I will go back to Park Place for future vehicle purchases.

We've purchased other luxury cars before, but none were handled as well as the one we got from Park Lexus. I'm old school and anticipated a lengthy negotiation process, but Park met our needs with a minimum of fuss. Our Sales Manager, Jermaine Whitener was absolutely exxceptional. Be sureto ask for him.

Was another great experience!! Love working with Jimmy!! Thank you and love my car!!

In flat lexus there is no failure until the ugly, it is beautiful, this incredible attention is first, excellent service, Pablo, the person who attended me super observer realized that he did not have the inspection done. And he offered to that there They did, I did not even realize they had given me and that according to always I am on the lookout for my cars, good plane lexus is great and we even had a coffee. Thanks lexus for existing.

Today was my first visit to Park Place and Lio Perez was quite accommodating, knowledgeable, professional and most importantly very personable. Thank you again!!

Big, new, pretty dealership. Help was ok but turned out i knew more about the car via research then the sales crew knew. How does that happen? Hard to take a place seriously when 3 people can't answer my question until one of them reads then window sticker and confirms that's the feature I'm asking about comes standard with the car. Smh

I had a great experience purchasing my brand new coupe from this dealership. Great customer service, weren t pushy and had great communication throughout the couple weeks it took me to make my decision. I had a million questions as probably anyone would and Stephen Wedderburn answered them all for me. He was super patient with me as was the general manager Patrick Jakaar who checked in with us and made sure the deal went smoothly. Would totally buy another vehicle from them in the future. I ve always been treated with respect t and great customer service when I ve taken my vehicle in to get serviced or washed. Great company, great staff, great service !

Great customer service, will be a repeat customer, Erin and James were great!