Park Place Lexus Reviews

Adi Ali, did a great job as usual, this is the second car purchased through him for our kids, and the impeccable service is second to none. Thanks again Adi...!

I love the service I receive at Park Place. The service reps and office staff are always pleasant, professional and happy to answer questions.

Park Place and especially Richard Spotts made the car buying experience as enjoyable as a Saturday afternoon could be. No hassel, no pressure a very respectful process. Walked away having our needs met while cutting a fair deal. A rewarding experience. Yes, we will go back on our next purchase!

Amazing Service John Pak was absolutely wonderful and made my purchasing experience simple and quick! BEST BUYER EXPERIENCE EVER! THANK YOU!!!

Don Mitchell made my first car leasing experience hands-down the absolute best experience I have EVER encountered at any dealership! He was professional, extrememly kind, and able to address any/all my questions. He went far out of his way to be helpful and seemed to honestly seek another way to go above and beyond my already exceeded expectations.
I have absolutely no reservations recommending Park Place and especially Don Mitchell!

We purchased a new 2017 RX350 from Park Place Lexus Plano a little over a week ago. Ken and David were great to work with and we went from test driving the car, negotiating a price, to driving out with the car in about 3.5 hours. It was a smooth experience and the facility is the nicest of any dealership I have ever been to. We did quite a bit of research on the car before arriving at the dealership so we new what car we wanted and what price we wanted to pay and Park Place more than met our expectations. Would highly recommend visiting Park Place if you are interested in a Lexus!

Out of all of my car buying experiences Park Place is by far the best. I wouldn't trust the bad reviews, because even when I only went in for service (with my older model), everything was perfect. Recently my older IS was having some repair issues and I felt it was time to trade it in for a newer model. I was referred to Adam Remington. Park Place "Experts in Excellence" is 110% true. Adam went the extra mile for me, actually an extra 100 miles. From the moment I met him he was courteous, genuine, and exceptionally knowledgeable about his craft. Knows the ins and outs of the business and how to work an unimaginable deal. Nick Kowalsky the finance manager at Park Place is AWESOME! They both really came through for me. Thanks you guys! Customer for life!

Bought a '16 RX350 with more miles then specified, Danial and Richard took good care of me and made it right by voiding the old RX, then finding me a new '16 RX350 with the exact options I wanted. This dealer will take care of you well, especially if you deal with Danial. If there is any problem, Richard the manager will go out of his way to solve it. This is the most pleasurable dealer I've had the oppertunity to dobusiness with, and I've been to a lot of dealers.

Marciano went above and beyond to help me find the perfect SUV for me and my husband to start a family. The entire process was extremely easy and pain free. Definitely excited to be a part of the Lexus fam!

Stellar experience.

Purchasing a vehicle can be a stressful, unpleasant, and at times harassing experience for anyone. This is particularly true for an unaccompanied, unprepared and/or uncoached female. "The best defense is a good offense" ~ Having exposure to auto sales, maintenance, and my own previous car buying struggles, this last car hunt started with an armor of confidence and an arsenal of knowledge in hand (credit score, price point, cars identified and researched, able to identify body work and mechanical deficiencies not listed on a Carfax report, and etc.). I was ready for typical sales tactics and partial disclosures; behavior indicative of assumed ignorance and advantage...but it never happened while at Park Place Lexus. (I wish I could say the same for the independent used car lot I had stopped at first.)



I look forward to a future *new* car buying experience with this team.

Kal is the best salesman! Park place Lexus has excellent service!

I located a car that interested me early Friday morning and sent an e-mail. Tony called and we set up a test drive over lunch. I was impressed with the car and the price and we finished the negotiation in short order. The car was ready by the end of the day and we processed the loan paperwork. No money down and great rate interest rates, I drove the car home that same evening, Tony was very knowledgable and helpful but not pushy. A near perfect buying experience

Herb was Great he has sold us Four cars over the years. I just have to drive my 125 miles and I don t need a test drive because Herbs word is Loyalty and he makes car buying easy and Stress Free Thank You Herb.

David Parks was my sales consultant, and indeed helped me achieve great pricing on 2015' GX model. In addition, David even helped me get a huge discount on my hitch installation. My whole family loved the facility.

This is the second Lexus I purchased from Park Place... that would explain. Thank you.

Very poor customer service on the phone. I was attempting to schedule a service appointment and was on hold for over 25 minutes and was transferred between departments three times. I ended up hanging up and contacting another dealership.

I come here regularly for car wash. It's very busy in the morning with wait time of 1.5 hrs and slows down later in the day. Very nice place. While you are here in the lounge , u can grab Keurig coffees / bagels/ trail mixes / and fresh fruits .

Herb Simonsen is so easy to work with. The entire purchase process was easy and not stressful in the least.

I ve bought several cars from Kelli Hanson at Park Place Lexus Plano, she is beyond amazing! Everything is prepared and ready to go ahead of time, the car is clean and ready to drive home, making the experience fast and friendly.

Nicholas Crotwell did an amazing job. I would like to thank Nicholas Crotwell for helping me purchase my 2019 Lexus RX. Making sure that the process was smooth from the beginning to the end. Keep up the great work Nicholas!

I had an excellent experience and test drive with Richard Sports at Park Place Lexus. Thank you for being so kind and not making me feel rushed or pressured during my visit.

Absolutely unsurpassed service and professionalism. Highly recommended

leased my 1st Lexus from Park Place and was dissatisfied on several incidents
1st- Lease maintenance; I have had mainly Cadillac leases and Everything is mostly covered. 5 different vehicles so it's not a fluke. Nothing is covered at Lexus! Beware, the biggest surprise was the remote start which you take for granted comes with most luxury cars. not at Lexus, you have to pay for it!
2nd- Customer service; when we voiced our concerns we were made to feel that we were wrong for even thinking they would cover items. The rep that sold us the car was gone so they couldn't verify what was told to us.
3rd- Toyota/lexus Financial; After lease we received over mileage fee (which we expected) but they tacked on 1200 in other fees, damage to a tire to a bumper and some delivery fee.... we disputed the damage charges. Never heard back so we thought they took car of it. This was in December I believe.
Since we told them we turned in the lease a month early because we were going out of the country (but paid for that month) while we were gone we recieved several alerts that the car was being driven and we didnt see NONE of the damage they claimed.
Well..... today as we r trying to get a disaster loan, we discover they put the 1400 on our credit report!!!
The monthly lease was $1800, we paid on time for 2 years no issues then they do this??? Do not get anything from them!!!

It was such a great buying experience with Park place Lexus at Plano. Our sale manager, Zane provided the best service for us, and we highly recommend this place and our Sale Manager, Zane Sommer.

Ken Madrid was very helpful. The whole process was perfect.

Our salesman Mr Naseed was extremely helpful and polite. He worked extremely hard to help get into the right car and he made sure we were satisfied. If we ever buy another car it would be a pleasure for him to be our salesman again

If you re looking for a new Lexus ask for David Parks!! Super helpful with a no pressure sales experience. We bought our car about 9 months ago and still love it as much as the day we purchased it. Will always be my first call when I m shopping for another new Lexus.

Without a doubt, my car buying experience with Scott Miller & PP Lexus was outstanding, and performed well beyond my expectations. I sometimes choose to have a root canal over buying a car, so needless to say I'm not fond of the car purchasing process. However, Scott was very attentive to my requests (price, model preference, trade-in), communicated well throughout the entire process and delivered a car and experience that Park Place should be proud of. Congratulations, and thanks very much!

Outstanding dealership from sales to service. I highly recommend Tristan Capehart in the sales department. He s willing to go the extra mile to make your buying experience enjoyable.

I've had great experiences at this dealership EXCEPT for this last time. Now mind you this, I live over an hour away but still go here because of how nice they were in the past. I prefer this dealer rather than Sewell.
I take my vehicle in for a recall. Who better to do is than Park Place? Well aparently the other guy.
I take my vehicle in and the service agent is barley taking to me. I mean it made it so awkward that he didn't even try to engage in talking at all. I was thinking okay maybe this guy is having an off day? We all have those.

My car is ready for pickup! I rush to get there because again I live an hour away and don't want to be stuck for 2 hours in traffic. My vehicle comes up and boom, um what is all over my seats? Thick, black, sticky gunk. Not in one but three areas. My seat and center armrest. I'm tell the guys in front, hey there's stuff all over my seats... Was it there before? No sir I wouldn't bring it up if it was there before. Guys take 10-15 min scrubbing with something that wouldn't damage the leather to get it off. They get it off, great I zoom out.

Now I get home and the spot still looks like it's wet... so I look at it closer. They pulled the leather off of my seats and stained my armrest. Great. Then I see that there's black marks on the interior panels where the airbags got replaced. Great... so I email my service agent. I work a lot so it's easier for me to email than call. Well it's been 3 weeks and I have not received any kind of reply from that service agent.
Couple days go by and I'm driving and I see that those panels are loose. I mean really loose. They're barley on there. So now I'm really mad.

So I call Park Place and ask for the manager to call me. He calls me I tell him all of the above. He says okay well we can definitely fix that for you. We're booked until next week do you mind waiting till then? No I don't mind waiting that's fine. Again, me trying to be a calm customer instead of the crazy lady who is extremely upset. So he tells me he's going to have my service agent reach out to me.. it's been over a week. NO CALLS. The service agent never replied to me before, why would he now? I called the manager again, waiting for him to call me back. Wonder how long that's going to take?....
I honestly can't believe that I am being ignored by this dealership. And apparently that's acceptable service to them. Park Place is sure doing a good job of tarnishing their name.
Thanks a lot.
Oh and I have photos of everything. Can't figure out how to post them.

Awesome customer service. I'm a first time buyer with a fair credit and Chris Kim made it happen. I walked away with a car I'm super satisfied with. All the workers were very nice asking if I had been helped. Place is kept nice and clean. Their waiting area is on point and best part yet is the kids room.

Great experience with Jon and Sergio buying my new car.

Painless buying process and attentive staff. This place is awesome! Ask for Kevin Teller!!

I would not recommend them for a detail. Had to come home and wipe down part of the interior and door jams after paying $189 for a detail. However, service department and service advisors are great and waiting room is clean and comfortable.

Very impressive. My sales agent, Brent Stein, was very professional yet he treated me like an old friend. Everything was done efficiently, seamlessly and with minimum effort from me. I live 200 miles from the dealership. I received professional, courteous and very personal service from Brett and from Park Place Lexus of Plano, far better than what I would have received from my local dealership. Highly recommend Brett Stein and Park Place Lexus of Plano!

I must say my experience with this dealership has been unpleasant and quite substandard. I've brought my vehicle in for service on 4 occasions with each experience worst then the one before. I came to the conclusion that I will never return to this location for service ever again. The service representatives were curt and unhelpful. And after receiving my vehicle back from the service department I had to return twice because the service wasn't completed accurately. Having the service work done wasn't so bad, but having to deal with curt representatives that's the worst.

I had the best and the most professional experience at Park Place Lexus Plano.
Darren Smith our Sales person is really helpful and gave us the best price for the car.

I have already recommended him to my friends and Family.

Have bought 3 cars from them and wouldn't go anywhere else to purchase a vehicle. Professional, knowledgeable, no pressure and they work diligently to get you the best deal. Customer service is outstanding.

Wow!! The customer service is exceptional!! Everyone was so kind and it didn t feel like pulling teeth or waiting hours at the dealer! I was in and out in no time with my brand new 2018 NX300 F Sport!! Love Love Park Place Plano!! Now this is what I ve been missing all these years! Amazing!

My service advisor Tanner is awesome and the facility is great

Chris Burner, Mike McAllister and Blake Cooper all contributed to the fast, economical purchase of my new Lexus. They made me aware of all the options available and were very professional in every respect. My hat is off to this great professional team.
Thanks again guy's,
Roy Laxson, Denison, Texas.

My family has now purchased two used vehicles, (one from Park Place Lexus Plano and one from Park Place Lexus in Grapevine) and they have both been nothing but problems. One car towed away during the first week it was purchased. The other car pulled off the lot by new purchaser with one of the tail lights burned out. Really? Does anyone there check these cars over before re-selling them...it sure does not look like it! What happened to the "160 Point Inspection" on their used cars??? I guess their "inspector" is blind. Beware Park Place Lexus Plano or Park Place Lexus Grapevine for any used car purchases. And to think I assumed they were honest. And does it stand behind what it sells? They will tow it off for you and then you're on your own. Buyer beware...fool me once, shame on me...fool me twice...shame on Park Place Lexus for poor business practice!

Top notch service. They made my car purchase experience so easy and stress free! Very personable and friendly.

I drive over 2 hours to enjoy the exemplary service provided by Park Place Lexus in Plano. They are the epitome of customer service. They listen to my concerns and then explain the situation and fix any problems. They are simply the best!

Stephen Wedderburn and Tristan Capehart are by far the coolest sales associates I ve ever dealt with. They were everything you could possibly want in a car salesman and made the entire process from start to finish the smoothest and most well informed. I highly recommend anyone looking for a Lexus to seek Stephen or Tristan out for a salesperson that you can trust for the easiest and best deal you can possibly get!

Parker was fantastic to work with, knowledgeable and professional. He made purchasing a new car fun! I highly recommend Park Place Plano, the facility is amazing, service department is impeccable and friendly people to work with.

Used car buying experience was great. Will be using this place again.

I had a good purchase experience at Park Place Lexus. The sales person Jason was very professional and provided great service. I will recommend friends and family to Park Place Lexus

Great selection, came in just to look and maybe test drive. We left with a beautiful NX300. I would highly recommend Kal Farris, very knowledgeable and worked with us to find a vehicle that met our wish list.

We bought our first car from her and she went out of her way to help us in every way possible. She is the only reason we came back the second time and will be a loyal Park place customer. Best ever on buying a car .

Kelli Hansen was amazing!!! I purchased a preowned vehicle and her and her team worked with me to make it happen. Even after hitting a snag, they worked their magic. Truly amazing experience and world class customer service. Would highly recommend to anyone.

Sean McClowry was amazing! He made the entire buying experience a pleasure - I didn't realize that was even possible when purchasing a car! I found two cars online I was interested in, he showed me both, I chose which one I liked best, test drove it and we worked out the deal. He didn't try to upsell me, he didn't go back and forth with his "boss" a dozen times, he didn't pressure me or intimidate me and he didn't use any of the classic hard sell tactics I personally detest!

Zane Sommer created and excellent buying experience for me. He made it a very pleasant and comfortable atmosphere for me to find my ideal vehicle. His professionalism and hospitality were exactly the qualities that have brought me and my family members back to Park Place Lexus for years!

The salesman I worked with was a pleasure. Love the 14' IS350.

The service department? The only reason they get A star is because 0 isn't an option. From hostile at my first visit to only mildly disdainful and incompetent the second trip. I hope not to make a 3rd. Love the car, but would trade it in tomorrow morning after today's experience to have to never deal with these guys again.

Jeff is such a great guy to work with. He makes everything easy and fast. This is our second time to work with him, and we will be back again! Thank you

Greg Ebenholtz was knowledgeable and patient with us through the process. Great deal on a great car from a great dealership.
Thanks to all the people at Park Place for making this purchase a positive experience!

Glenn Tucker

This is my sixth car purchased from Park Place and the reason has been the high quality of service provided. The people working here make the experience pleasant except for the haggling as to price. However, the last purchase was different and the price was agreed to quickly. Ms Roshto in the finance department was a joy to work with as she is very knowledgeable and does not try to sell you anything.

Anish and the rest of the individuals I talked to were very professional, answered all of my questions, and were very friendly and professional.
I live 135 miles from the dealership and I was able to accomplish all of my paperwork by mail and online.
Anish met me with my new Lexus, took the time to explain the vehicle, and was extremely professional and friendly through out the process.
I could not ask for more.

Clean, cheap, and car volume
It was great to choose

It's a very nice facility, but Sam Hall makes it GREAT! He is a one of a kind in our book. My wife could not get out if work before Sam was supposed to leave. Sam stayed late (several hours) and never once lost the smile on his face. My wife is very happy with her new car. Sam has our business for life! Thank you Sam Hall!

Dear Mr. Brunner,
I live in Crystal Beach, TX, ten miles from Galveston and my wife and I were visiting her sister in Mansfield when I contacted your dealership about trading in her 2015 RX 350 (which I had purchased in Clear Lake and paid cash for). I spoke with Ross on the phone and after he asked about my buying history, he recommended a lease. I ve never leased a car before, but after rattling off my cars that I ve owned in the last few years it started making sense.
2006 Mercedes SLK 280 4 years
2008 Porsche 911 17 months
2011 Mercedes E 350 17 months
2013 Lexus ES 350 17 months
2014 BMW 435I hard top convertible 5 months
2015 Lexus RX 35--trade in for 2017 Lexus RX 350
2016 Stingray still own
2016 Hyundai still own
I agreed that a lease made sense. I specifically said I did not want an AWD because of the area we lived in on the Gulf Coast did not require an AWD. With the difference in price of approximately $1400, I did not feel as though I needed that specific feature. While Jordan was giving us a quick tech lesson, he said, Oh, you got the FWD, and then proceeded to give us a quick overview of the SUV.
It wasn t until I returned to Crystal Beach that I examined the paperwork closer and realized that I had been baited and switched and had leased an AWD.
I hold myself responsible for not examining the paperwork closer, but I felt since I had specified no AWD and after Jordan made his statement, I assumed I had received what I had asked for FWD.
I also feel that part of the responsibility lies with your dealership. This has left me with a bad feeling and I m angry partly at myself and partly at the technique of your dealership.
I will have a bad feeling for the next 2 years of the lease and will use more caution if I purchase another Lexus in the future.
Regards,
Follow up review after speaking with management about the miscommunication. Park Place Lexus went above and beyond to make me happy and I appreciate their help. Highly recommend and my intent was to just air my grievance, but Park Place won the Gold.
Thanks, Patrick and Ross.

the car we bought is absolutely beautiful. we love it.

Very courteous, professional and responsive. Really committed to working with you as an individual and meeting your needs and requests.

Very helpful people and no high pressure tactics. Once I decided on a car I signed all paperwork with my sales person ( not various managers). All done in a little over an hour. Great experience.

Tony Acosta is an exemplary sales associate. Majority of my paperwork was done before I entered the building. I didnt get what I was used to driving which was a SUV but I did get a dependable certified vehicle which I am loving. The atmosphere was very busy but with all the people there it was not overwhelming at all. Nice clean spacious building that is designed quite beautifully.

We sold 3 cars and purchased 2; all in one transaction.
Although the transaction was fairly complicated, Zaffar Mahmood walked us through all the details in a very friendly manner.
After a very long time, we have come across a person that is trust worthy and cares about the customer service.
We will recommend Park Place Lexus and Zaffar Mahmood to everyone.
These were our 9th and 10th Lexus vehicles, over the last as 20 years.
We are sold on Lexus brand in a big way.
Zaffar, keep up the good work.

Have been going here for about 17 years (they were at Plano Parkway and Preston before moving to DNT & Springcreek) and their service is extraordinary.

I've owned vehicles from BMW and ACURA, but nobody can touch the service offered by Park Place Lexus, yeah...they are that good. When I go to drop my car off for service, I am in and out in record time. They explain what work they are going to perform, and get it right the first time.

Car buying from any Park Place is an amazing experience. The sales folks are not pushy and work with you to get the deal done. From a paperwork perspective (after deal has been closed), they don't pull a fast one on you, and make it painless.

All in all, a great dealership that continues to strive for excellence!

UPDATE!!!
I have owned a Lexus for 18 years, and have always been treated right. But currently, I can't seem to get a price on a new A/C compressor. This is ridiculous as I have called the dealership and they won't give me a price. Also, they promised someone would call, and that never happened. How the mighty have fallen. Perhaps they don't need my business, it's only a paltry 1.500 dollars parts and labour. Hence I have downgraded them from FIVE starts to ONE star.

The best car buying experience I have had so far. Jeff Moore took great care and time with me in choosing the right Lexus for me. The dealership is top notch and everyone there is super friendly.

We had made an appointment to test drive RX 350. When we reached, we had to find someone to talk to. Most people were busy talking in their large glass office. Finally after 20 minutes of wait, a nice salesperson volunteered to help us. He answered questions and was very professional. We did not buy the car but experience wasn't too bad.

They have other luxury range of car as well but majorly its a Lexus dealership.
Very disciplined agents.
Nice customer care so far in my 4 visits.
Maintenance and service center.
Carwash
Wait in lounge, enjoy coke and coffee while your car being serviced. They also have free wifi and computers if you want to take your work with you during Car service.

Excellent, excellent staff. This place is 1st class all the way. I was lucky to meet Sarie Morrison here when she still worked there. I got a lexus suv. The salesman is like family. I love getting a loaner for my 30k service. That saves my crazy schedule!

I visited Park Place Lexus showroom in Frisco, TX to buy 2015 RX 350 as I live in Frisco (very close to their dealership office). I spoke to Sales person Mr. John Pak and Sales Manager Richard Spotts.
1. Did not let me Test Drive: John Pak asked me to agree on the car price before I could test drive the vehicle. I was shocked to know that they were not letting a customer test drive a vehicle until the customer agree on the deal price. I offered $1000 less than their asking price, still could not test drive. They didn't allow a test drive.
2. Bringing in Family to dealership: When I said to Mr. John Pak that I will bring my wife and son to the dealership tomorrow (as it was almost time to close the dealership) to show and chose the exterior and interior colors of the car, I was shocked to hear his response. He said, "Don't bring your family, unless you agree to pay this price, don't waste your time and my time". I felt so bad on hearing this condition. Do I have to agree to their price before I get my family there to decide which color car we want to buy? I guess dealership a good dealership do not treat customers like this.
3. Negotiation: When I offered a price, they are not open to talk. Every time I offer a price, all they tell is "Bye, good night". I heard "Bye and Good night" from them 5-6 times in the 3 visits I made to them on 3 different days.They did not show any interest in talking to me. I would have felt much better if they keep the talk open even if my offer was not acceptable to them. Saying directly "bye and good" without any discussion made me felt treated so poorly by them.
I decided to not do the business with Park Place any more. and will never recommend anyone to go there. Now I made my mind to go and buy my car from some other dealership in the nearby area.

Park Place Lexus is an amazing dealership and partner.
We just purchased a 2019 RX 350 and Jason Huber was our partner in the process. He is outstanding-very professional and thorough. It was a true pleasure to work through the process with him. He made it easy.

The whole experience was wonderful. Tony took good care of us! I m excited to have Park Place as my new home.

Great, prompt service! Shakshi is a superb representative of your company!!!

Kelli showed the upmost respect and courtesy during our purchase. The car was better than expected and the sales was smooth and quick.

This is the 3rd RX350 that we have leased with Park Place, after having purchased a GX and before that an RX. So, 5 Lexus vehicles must mean that we are believers in this brand! We were in a vert serious T-Bone accident a few years back in our very first RX 350. The car was flipped and totaled. Neither of us in the vehicle sustained even a scratch from that horrific accident. That made believers out of both of us that Lexus IS the safest car on the road. As long as we can afford it, we plan to always drive a Lexus.
Gabriel Delgado has been our man through all of the leases. Gabriel is thorough and makes the transition so effortless and smooth. We always look forward to working with him. A+

The best car service experience you will ever have. They make you feel like you are checking into a 5 star hotel when you are just getting an oil change. First, go buy a Lexus. Then, take it here to get serviced. You will never look at auto maintenance the same.

Best experience at a dealership ever! Highly recommend.

I've done business with several Lexus dealerships and this one is my favorite.

The sales person here was very kind. We re probably looking forward to purchase a car here in some day.

Greg was amazing help assisting in buying my first car! He is the one we choose (as a family) to buy our cars from.

Great sales staff! Have always equated purchasing a car up there with going to the dentist for a root canal. Not anymore!! Thank you, Jeremy!!

Staff are all very friendly and knowledgable. Dealer amenities are top notch! Service bay area is incredibly clean and quiet even though cars are actively being serviced. Would recommend this location to friends/family that are in the market or need to have car work done!

The sales are very nice, and services are good as well. Recommend it to all.

Jimmy was extremely helpful when working with me to get what was best for my situation. I am very happy with my decision and will recommend Jimmy to anyone interested in purchasing a Lexus!

Bought a 2 brand new 0 mile vehicles from them Gs 350 f sport and is 250 f sport,the is250 f sport we have had the for about 3 months and now needs a new transmission.From day one the vehicle was making funny noises took it back they said they had forgotten to ship the car with padding in the trunk panels.this was fixed but the noise was never found it still makes this noise till this day. Next the check engine light comes on we take it in and are told it's a fluke there's nothing wrong but if the light comes on again bring it in to them.The light comes on again we drop the car off and are immediately called back with we need a new transmission.Correct me if I'm wrong but my car has 4k miles on it I had
It for 3 to 4 months now and I need a new transmission on a 50k car that is not supposed to happen.Now the good part let's add insult to injury my wife and I complain we don't want the vehicle back pls put us in a reliable safe vehicle for my children and wife....no we will only replace the transmission and hand you back a obviously defective car is what we are told by Patrick the sales director or trade in your brand new faulty car take a 6k hit on the pay off and roll that plus the new down payment you have to pay on the new vehicle after you traded in your paid for Lexus is250 on the current new one with the bad transmission and extend your your payments by a year and they will go up to get a new properly working car.It probably wouldn't be so bad if the whole time I was talking to Patrick he was scoffing and laughing at my distraught wife and I as to say how dare we complain after Lexus offered to fix the transmission under warranty and he threw at us the offer to pay for our oil changes for the car (joke) This is a nightmare I will be contacting the Attorney general of Texas, BBB, Lexus corporate, any available news outlets. This is wrong on so many levels how can you treat customers like this and think it's ok especially customers that have stuck with your company.

Car buying can be a stressful and sometimes an unpleasant experience but at Park Place they put the customer first! I am very satisfied and proud to say they will earn my business in the future. If you're looking for honest, hard working individuals that won't give you the run-around like MOST car dealers, this is the place to shop for your next automobile. Thank you David for making this the BEST car buying experience I've ever had. (And no, this is not a fake review to lure customers in for the wrong reasons, I was just so pleased with my new vehicle I had to leave a review!)

Customer service just awesome, ( Kervin Cuevas) took care of my vehicle right away. Him and the rest of the Lexus staff exceeded my expectations, I would definitely recommend Park Place Lexus Plano.

Started my process online and everything was finalized within 24 hours. They are the BEST!