Dale Huffman

Review of Park Place Lexus

4th Lexus that I have purchased from Park Place Le...

4th Lexus that I have purchased from Park Place Lexus Plano. The sales experience along with the new car hand-off was the best that it has ever been.

Unfortunately, since I had not received a coupon book I decided to go to the Toyota Financial Services website. I found my old car still listed and no record of my newly acquired vehicle. I called customer service to explain that 1. old Lexus is still showing as not paid off, 2. my new Lexus is not listed, and 3. there is is a mysterious $500 payment made a month ago that no one can explain.

The representative told me that I had to manually add and remove the vehicles. That is definitely something within my area of expertise; however, it seems that this activity should happen transparently without my involvement.

So I give the sales and hand-off: 5 Stars
Handling after the sale: 1 star