Park Hyatt Canberra Reviews

Can't speak highly enough about customer care,attention to detail. Thoughtful and professional a unique combination. Beautiful setting. Excellent food and service. Take a bow!!!

True luxury mixed with the feeling of an old-style hotel. Perfect for any trip to Canberra

An inspirational experience, wonderful attention to detail. Great food and service. Highly recommend.

Very nice rooms. Breakfast is ok. Great conference facilities

The staff were nice, the rooms were clean. Nothing was bad about this place.

Good food selection. The desserts were wonderful. Nice coffees, though they took a while. The piano player was very friendly.

Nice high tea. Fusion tea is amazing. Pity the weather was too humit to stay in the garden

This was my second time here for business and the place was great! Actually it was better then my fist time, better serve. Room was much larger with a great view, very clean which is a must. Happy customer.

Friendly staff delicious food, comfy bed. Room was spacious and the bathroom was amazing

Nice relaxing atmosphere for a cup of tea. Staff service was certainly polished. Their drinks list was nice and lengthy. Would definitely visit again.

Nice hotel... one of the better in Canberra. Have to admit however that when I have eaten there.... for the price was expensive and the food was very average.

If you have issues with access, particularly if you need wheelchair access, go to the back door. It is flat there and then you can take a lift up and go to the front of the building to check in, if that is what you want to do.

Possibly the most professional staff you'll meet in a hotel.

I wanted to give 4.5 stars.
First the down sides:
- no disabled access at the front entrance (even a ramp at the side would be acceptable) - you had to go around the back. Which is closer to the lifts - well done them for retrofitting lifts into a 100 year old building :)
- the room ("King") was not _quite_ to the level of "bling" I was lead to expect from a "5 star hotel". It was very nice - so "4 star" - but not quite the level of decadence I was expecting ;)
Enough of that.
The pluses - there are so many!
The staff are *awesome*! They are efficient, courteous, and nothing is "too much trouble". If they can do something - even if it's not their 'job' - they do it. They took ownership of the 'problem'. If they couldn't do the task, they found someone who could. And then checked back later to see if everything was ok. Again, "ownership".
The food was great. Well done Chef(s)!
The place was spotlessly clean. Not only in the rooms, but the common areas as well. Although, I didn't spend much time outside, so I can't comment on the gardens :)
Again, 4.5 stars. This is a great place to stay.

Needs a spruce up. Rooms a bit freyed Food at breakfast not 5 star. Very lovely and helpful staff but overall would say it's not good value.

Update Feb-2018: moved from 5 stars to 4. The hotel all but shuts down for an event and hotel guests become second class. There was Qatar Air event and the hotel service disappeared. It would have been nice to be notified of the event in advance but none of the staff provided that accommodation. There was no parking available and movement through the hotel was restricted.
***
Beautiful, elegant hotel with large rooms that are quiet and well appointed. My bathroom was twice a large as the one in my room at the Sydney Marriott. Staff is helpful and professional. Ample onsite parking is available. I will continue to stay here on my visits to Canberra.

Waited 25 min for valet to get our car, there was a constant loud metal clanging sound throughout the night which caused us to not sleep.
This hotel is all fancy from the exterior but doesn't run well internally, clearly.

I don't say this lightly but although this hotel should boast prestige... It really doesn't! It's a very tired property which is evident when you look at the furnishings and facade. The staff are not very obliging all except the two breakfast staff we encountered being Diane and Airy... Their service was exceptional. After paying $380 a night for a room which was tired in decor it would've been nice to have facilities explained upon check in... I say 'would've been' but clearly expecting too much. I should've expected the worst when we pulled up in the Triton for valet parking, that an ambulance siren could be heard in the distance with the concierge adding that he needed to move the car immediately as it was coming to the hotel! Seriously? I'm sorry that we didn't pull up in the Range Rover and my wife wasn't using her Louis Vuitton clutch but we'd left that at home... High tea was another let down... After sitting there for 15 minutes after enquiring with Kristina on how to order, we sat down for 15 minutes before finally being given a menu, and it was another 10 minutes before our order was actually taken! I know that you may not care and that my $1000 spent over the weekend may not mean a great deal with your overall hotel revenue but for a hotel chain that prides itself with brand, prestige and service then all I can say is that you certainly fall down in those very areas which you are supposed to be renowned for...

We celebrated my daughters Baby Shower with High Tea on Sunday at the Hyatt with a handful of friends. Definately a must for a special celebration or just catching up with the girls.

Greatly overrated in such a magnificent upmarket hotel. Food quite ordinary and expensive at $58 a head for the buffet.

Hyatt Christmas Buffet, nothing beats it! One (the only) advantage of having a birthday on 23 Dec is that I have the buffet

Here for a health trade conference. Well organised and staff were helpful.

Unfortunately not what I would call a 5 star Hotel, I have stayed at many 5 star Hotels in the past and this experience to me was 4 star level only. To be told on arrival that I would have to park the car myself or pay more, I was blown away as i was already paying the highest room rate in Canberra for a 5 Star Hotel , never have I been told this before at other 5 Star Hotel chains. The cost of the meals to the portions was totally disgraceful, while it was nice to pay $52 and just get a piece of meat, half a fried tomato and a hand full of chips is just beyond ridiculous. I ended up leaving and going to find food to fill us up after dinner. The coffee pod machine in the room, the milk warmer stank of off milk as it was not cleaned properly and had old off milk stuck in the lid. Not that we could have made a coffee anyway as there was not enough milk in the room to even be able to make one coffee using the machine. I know times are tough at the moment but when you are paying the highest room rate for a 5 star Hotel you should get a 5 star Hotel. Thankfully the staff were polite and nice, just a shame that Hyatt Canberra no longer offers a 5 Star stay.

Sophisticated hotel with a homely feel. Amazing large room with a courtyard, luxurious bathroom, friendly check-in staff. The Hotel even recognised by husband s birthday with a complimentary bottle of wine & chocolate. Perfect 3 night stay!

A beautiful old-world experience with all the modern conveniences.

I wound up having a family emergency and cancelled the whole trip to Canberra and cancelled the reservation on the 5th for a check in on the 7th. Because of the time change from America they didn t care as it was only 28 hours from check in. The lady at the desk treated me like I was a liar and wanted me to go get proof of the family issue and send it to them to issue a refund. Like I m going to send these muppets my personal family medical records to save $180 fee to prove something to them. Worst customer experience. Glad I m Titanium Ambassador status with Marriott and will chalk up this experience to the avoid Hyatt hotels bucket for future travel. I didn t realize they were that desperate to make money that they need every penny they can get. I feel sorry for them really.

Had a lovely evening. Food was great. Staff were very professional. Lovely atmosphere.

A really nice hotel there s something nice about hotels that still have old design, before lifts shuffled people to every room

Had a pleasant afternoon eating the delicious treats with mates.

Wonderful service. Heritage rooms are spacious and well appointed

Easy to find, clean and smart. Great service and food. Good value.

Beautiful hotel, everything works well, great staff

It's pretty well maintained hotel with lots of parking space around it. We stayed here for two nights over a long weekend. It's a driving distance to all the restaurants and nightlifes in Canberra. You could walk to Black Mountains and the Telstra tower but it's a fair walk round trip, 15km or so. If you search google map, it directs you to get on the main drive way, but we did go through the bushes. You can ultimately get there, just takes a bit of navigating. We encountered kangaroo along the way, hoping to see a wombat but did not get any luck.

Unique experience, staying at this hotel. Rich with history. Just a walk away from great photo sites like the parliament and museum. The staff were so friendly and welcoming.

We had a nice High Tea there, apologies for not taking any photos but we were to busy gas bagging. It was a lovely afternoon and the service was great, as was the food.

Sitting out in the gardens, consuming a nice cool Sauvignon Blanc....

The HISTORY of ....... HYATT Hotel CANBERRA, Australia. FRIENDSHIP and good FLAVOR always endures in TIME Thank you marcel

Love this hotel, perfect mix of old world and new. It's clean, beautiful and comfortable with one of the best beds I've slept in at any hotel . We are sad to be leaving.

Hidden charges for children's breakfast was frustrating.

Large elegant conference venue, excellent catering and seating arrangements

Beautiful heritage hotel. Excellent service. A must stay in Canberra.

I love this place, rooms are very spacious bathrooms are big. Level of service is really A,one. Staff is very friendly & understanding

A good mix of the old and new, large room & bathroom, the bed was very comfortable, car park is metered between 8:30-5:30pm

Tea and cake was lovely. But the service was a bit lacking at times. Waitress did not give us enough menu or proper information about the food.

Lovely building, great staff and romantic was nice and clean. Shower leaked however and needs better coffee making facilities in the room like a simple pod machine and mugs.

Lovely, but opt for street parking. It's abundant and much more affordable.

what a delight to stay in such beautiful historic building, although our room was a little bit tired and was in need of a bit of a revamp the wonderful service more than made up for it. I highly recommend staying here we will be back!

Had a great anniversary time over here in hyatt with my wife and my little son....gave it a 4 star because balcony wasn't what I expected ...it was super old balcony with no view at all...... I stayed at room 230 I.e king room with balcony and did expect better than what I got..anyways service was great at dinner with friendly hotel staffs and great food with beautiful garden area.... but breakfast was just ok because food was great but got a really unfriendly gesture right at the start and felt little disappointed ...I don't remember her name it was something like phildem..but yes got a really bad vibes from her ...really very bad....but rest were great and friendly and had a good breakfast after all.... overall great place with awesome heated swimming pool which was amazing ...felt cozy.....good experience overall....

Canberra is amazing and this property is like a gem right in the middle of the city. Beautiful beyond belief and reminiscent of classic british colonial construction.

We took my wife too high tea for her birthday. We had a very pleasant experience the staff was wonderful and the food was delicious. We wish it had more savoury choices but the sweets were delicious.

The drinks were excellent and the service was even better

Wonderful stay, we had a lovely time. The staff were very friendly and helpful!

Had Christmas buffet lunch at the Promenade Cafe. Service was excellent and the food was up to its usual high standard. However, you will be very hard pressed if you're after value for money here as the price is at the very high end of buffet prices and does not include drinks.

The best hotel in the town cross from beautiful Hyde park, beautiful marbles pillars, nice door man, greetings with Nice coffee place/drinks....and restaurants....

I spent a day at the Hyatt Canberra for a professional conference. The venue was lovely and the catering delicious. Walking past the dining area and seeing the buffet breakfast on the way in made me wish I were a guest there!