I don't say this lightly but although this hotel s...

I don't say this lightly but although this hotel should boast prestige... It really doesn't! It's a very tired property which is evident when you look at the furnishings and facade. The staff are not very obliging all except the two breakfast staff we encountered being Diane and Airy... Their service was exceptional. After paying $380 a night for a room which was tired in decor it would've been nice to have facilities explained upon check in... I say 'would've been' but clearly expecting too much. I should've expected the worst when we pulled up in the Triton for valet parking, that an ambulance siren could be heard in the distance with the concierge adding that he needed to move the car immediately as it was coming to the hotel! Seriously? I'm sorry that we didn't pull up in the Range Rover and my wife wasn't using her Louis Vuitton clutch but we'd left that at home... High tea was another let down... After sitting there for 15 minutes after enquiring with Kristina on how to order, we sat down for 15 minutes before finally being given a menu, and it was another 10 minutes before our order was actually taken! I know that you may not care and that my $1000 spent over the weekend may not mean a great deal with your overall hotel revenue but for a hotel chain that prides itself with brand, prestige and service then all I can say is that you certainly fall down in those very areas which you are supposed to be renowned for...