I wound up having a family emergency and cancelled...

I wound up having a family emergency and cancelled the whole trip to Canberra and cancelled the reservation on the 5th for a check in on the 7th. Because of the time change from America they didn t care as it was only 28 hours from check in. The lady at the desk treated me like I was a liar and wanted me to go get proof of the family issue and send it to them to issue a refund. Like I m going to send these muppets my personal family medical records to save $180 fee to prove something to them. Worst customer experience. Glad I m Titanium Ambassador status with Marriott and will chalk up this experience to the avoid Hyatt hotels bucket for future travel. I didn t realize they were that desperate to make money that they need every penny they can get. I feel sorry for them really.