Paramount is an amazing company to work for everyone is so friendly and its just a great work enviorment and so much fun. I love my co workers the customers and the job itself. Best company ive ever worked for. Highly recommend working here.
The customer service agent i spoke with was so helpful and kind even with a weird situation she was able to quickly resolve my problem!
Called to cancel my membership. They were great about it. I love Vasa I just don't work out. Lol. Good intentions lack of follow through. If I ever need a gym they are my first choice.
Paramount handled my request fast and with professionalism. They did not give me any issues or hassle with why or try to talk me out of my decision. Thank you for all your help!
Bonnie was very helpful and prompt with my online request. Thank you!
Brinley was very nice and was able to help me and answer any and all questions I had! Thank you so much!
I worked with Shannon I. on cancelling my gym membership and was pleasantly surprised by the customer service provided. I did not have to argue with them about my final payment date or terms of contract. It was a very pleasant experience. Thanks Shannon!
Alec was awesome to work with. He quickly responded and cancelled my subscription.
The rep at Paramount had all the information I needed to resolve an issue quickly and painlessly. Often a third party is powerless to find any details of a transaction or does not have the knowledge/skill to find answers. This was not the case. She quickly found answers for me and was very pleasant and professional.
Charlie was fabulous. I was nervous to call because I didn t want to argue or be disappointed. They were so helpful and understanding. I m wish more places were this willing to work with you. Thank you Charlie for the excellent customer service!
Cheyenne was really helpful and fast made things really easy. Thank you
The person on the phone was able to find my information just fine, but in the end, didn't know how to resolve the problem at all. I had to go to the location and find a person who has known me for 100 yrs to get my problem solved.
ABSOLUTELY TERRIBLE EXPERIENCE!! I called time after time following their automated prompts for a call back and also leaving voice mails. It took over 2 weeks for a representative to call me back and that was after calling Paramount multiple times.
On top of that their automated system was calling me saying I needed to pay the balance on my account. This was all happening while they were making withdrawals from my bank account. I'm not sure how I owe money when they are automatically withdrawing it from my account every month!?
VASA was great. The facility is nice with tons of equipment but they really need to rethink Paramount Acceptance handling their member services.
Paramount acceptance was very helpful to me and customer service was very courteous I had a problem with my bank and one of my payments didn't go through so they waive the fee for me as a courtesy great company thank you
I had a billing issue and a bit of confusion. My confusion was alleviated and the issue was resolved in a more than fair way. Christin was super informative, quick, and helpful.
The rep who I spoke with (Allysa Henson) was able to resolve my concern, and was very kind and understanding over the phone.
The associate I spoke with was very friendly and helpful. She worked quickly and answered my question and resolved my issue. Great customer service!
Really it is the worst place worst costumer service I don't even want to give single star here
Shannon I. Did a great job of helping me get all my account info figured out. It was easiest for me to do it over email, and I had it taken care of super quick!
CSR Bonnie assisted me in canceling my membership. Great representative and followed up with me! Thanks Bonnie!
Coltyn helped me with everything that I needed, He was very nice and was able to solve my problem in a timely manner. He really showed that he was a professional and really cares about what he does.
The woman who helped me was very friendly and helpful and easy to talk to.
This would be a 1/2 star review if the associate Kerri from Paramount acceptance wasn't so helpful. Not happy with Paramount acceptance because I've been charged for services I said to cancel a year ago. Some of your employees clearly don't listen, but Kerri was able to listen and understand the situation, and really help out when it was needed most.
I had a few questions after my gym closed down, and Liz at Paramount Acceptance was so great! She answered all of them, calmed me down, and took care of my issue. Two very enthusiastic thumbs up! I am very pleased with my experience.
I love Vasa gym but I despise dealing with this useless company who only gives you the runaround and can never answer a single question about my account.
Stephanita took care of my cancellation request very quickly. I'd spent almost an hour trying to take care of it myself, online. I wish I'd connected with her sooner!
AKA Vasa Fitness - the chat agent helped me out and answered all my questions. Easy to deal with, fast communication. I appreciate her.
Shannon is courteous and professional and was a great help with my issue. Also responded quickly to the problem and fixed it in a timely manner. Thank you Shannon!
Called customer service about a bug in the Payment section and the rep, Maddy/Maddie/Madi was extremely friendly and helpful
Amazing service !! Got what I needed done fast, the guy I spoke to was super sweet and patient.
Jessica was so helpful! She really did what she could to make canceling my gym membership as painless as possible! Thanks Jessica!
My experience with Paramount Acceptance was great. Never had any issues with billing. Account was accessible and easy to navigate. Shannon was a great help when I had any questions about my account. It s unfortunate that I m departing from them but it has nothing to do with the company.
One star is generous
I called in 11/10/2016 at 0750; I tried to talk to a rep, it was very hard to understand her.
I called back and was transfered to a manager only to get a voice mail.
I called the local corporate Salt lake City number, after 0800 the first two calls no answer.
My wife had to drive down to VASA Fitness to resolve a simple billing issue.
Not sure why thesse fitness centers trust Paramount to handle their customer service calls; maybe they own Vasa???
Service is not a priority for Paramount Acceptance......
SUPER FAST AND EFFICIENT SERVICE. I LOVED HOW KIND AND QUICK MY REP WAS.
Shannon @ Paramount Acceptance did a great job and helped me get my account in order and paid. Thank you for your professionalism and delivering great customer service.
Paula
I had a wonderful experience with Brittnee! Calling customer service was very pleasant, and she went out of her way to listen to my whole thought, and help me in any way she could. Paramount Acceptance has wonderful staff!
Doris and I connected on many levels. Sometimes people just need to chat to make the day better. Doris definitely did that for me today. Happy Valentine s Day, girl! #madridspain
The agent was very nice to talk to and actually suggested things to make it even easier for me, that I didn't know was an option. Very grateful to her. I can't speak for the company as a whole, only the agent, since I was forwarded to them as part of an interactive with VASA. I have no idea how I called VASA but dealt with this company. I guess they do the financial transactions ok for VASA.
I was cancelling my vasa membership online and they were very helpful, polite, and understanding. It was nice not to feel pressure about cancelling a membership like I have felt with other gyms in the past. Very professional and polite, prompt service.
Brinley in customer service was great! Quick and prompt service.
Ask for Tanner if you have any problems hes not a manager or anything but the nicest guy I have talked to about a problem that was really pushing me off. I wasnt the nicest to him but he took care of everything quickly and professionally and had no issues by the end of the short 6 minute call. (Paramount acceptance promote this guy. He is knowledgeable decisive and could lead a team easily.)
Great customer service! Had to put a hold on my membership for medical reasons & Rachel was efficient & understanding.
Very pleased with the courtesy of the representative that I spoke with today. A+ service.
Parker was super helpful in assisting me and answering all my questions.
Lizzette was very help and did a splendid job helping me.
Shannon was very helpful! Thanks Shannon. She made it a painless experience and resolved my concern quickly.
Shannon was the team member who answered the phone on the first ring and had all the answers I needed! Was struggling to get registered and on to the website. Feeling very frustrated until she walked me through it in about 2 minutes and did not make me feel stupid about the 20 minutes I had already spent. Thank you, Shannon! You made me feel like a member of the team! I will not hesitate to call when I need help again.
I was so glad that the person on the other end was helpful. I couldn t cancel my membership on line because of a glitch. I was expecting a hard sell and got a real thoughtful person the understood my dilemma and cancelled my membership.
I spoke with two rude female representatives at this company when I called trying to cancel my vasa gym membership. I had an issue with the charges the "system" was trying to charge me on the website for cancellations. They would not even attempt to help me with the excessive charges the system was trying to charge me to cancel my membership. They just blamed it on "the system" and acted like there was nothing they could do to eliminate these charges. I called vasa corporate and they took care of it immediately and cancelled my membership without any additional charges. But these people at paramount acceptance were not only unhelpful but also very rude.
Bonnie was the best! Helped me when others
Couldn t. Thanks!
Had a great experience with Deidra. Helped me make a payment with ease.
Horrible! I have tried to update my credit card information several times and they still can't get it right. I'm beyond done with this company.
Brinley was very helpful in closing my account! It was nice that I wasn't marketed anything and all I wanted to do was close the specific location account I wasn't using anymore. It was simple and concise, which was perfect.
Easy to work with and helped me with everything I needed!
I had a good experience with the team at Paramount Acceptance while they helped me resolve a billing issue that I had with a local gym. The representatives I spoke with were very understanding and Alyssa was very helpful in helping me reach a solution that I wanted.
This company does not care whatsoever about your perceived quality of service. My gym (French Riviera Spa) is charging an exorbitant amount for lazy trainers who play on their phone during your workout. I explain this to customer support at Paramount and they claim that they will only cancel the account if I move out of the area or am medically unable to train. They truly do not give a fig about your customer experience. Complain to the gym and they refer you to the uncaring staff at Paramount, and then Paramount says "aww shucks that's too bad but we won't let you out of the contract." That's fine, you're not getting anymore of my money and I will dispute any sort of collection claims that you have.
Whitney on the customer support team was so helpful! I appreciated her prompt response and great customer service!
Brittney help me with my account. And was very gracious and professional
I can t believe I even have to give 1 star. I hope someone sees this BEFORE they get into business with them.
* if you don t feel like reading all of this , don t sign up with them or any of their partners*
You will go through HELL
I didn t look in to it like I should have done. I signed up at a baileys gym( 1st party ) to work with a trainer( 2nd party) that trainer is contracted through baileys to create a contract with PT fitness ( 3rd party )
Now get this !!!!!!!!!!!!!!!! I tried to cancel my membership and I went to the gym. The gym told me to talk to my trainer. The trainer needed me to reference my contract. I read my contract and it says I needed to contact PT Fitness. I called PT fitness they said I needed to contact PARAMOUNT ACCEPTANCE because they handle their billing. I finally call paramount and they said I had to EMAIL THAT DEPARTMENT so now I m emailing paramount. The emails are slow. I tried to cancel in MAY but May turned into June because of the delay I had working through every company. Now here s the KICKER they tell me I need to pay for the month of June even tho I haven t been to the trainer. Also that in order for me to cancel I needed to pay my balance. If I didn t cancel I would be billed until my contract was over. If i cancelled my bank card and they couldn t get payment it would go on my credit and they would pass my information to a debt collection agency. It s one huge loop. It s horrible. I told them the situation was unexpected and i couldn t control was happened. They don t allow any grace period. They aren t understanding at all. DO BETTER than I did. Do not make this same mistake. I did better
Worked with Nancy she was very helpful. I ve never worked with Paramount Acceptance before, but the service I received from Nancy was helpful.
Hanna D was so amazing! Had terrible experience at first but Hanna D was a respectful, and professional customer service rep! Thanks Hanna, you should be rewarded for the way you are so professional.
This is an excellent company that works fast and efficiently and saved me a lot of trouble. Made the process fast and simple and user-friendly. Thanks to the company and thank you agent Sophia who helped tremendously.
Bonnie was great, even if the companies policies are archaic. She still managed to help me out though, so that was awesome!
Brandon helped me schedule a payment and waived a fee for me. good service
They made a mistake on my account so I got charged for a late fee but since they made the mistake they waved my late fee and took care of me no if ands or buts.
THIS COMPANY HAS BEEN TAKING MONEY OUT OF MY ACCOUNT WITHOUT PERMISSION!! I DONT EVEN HAVE A GYM MEMBERSHIP!! DO NOT TRUST THEM WITH YOUR DEBIT CARD INFO!!
Bonnie provided excellent service via chat & telephone addressing numerous questions I had reference my PT session contracts.
They have been so unbelievably helpful from start to finish! They clearly want what's best for you and want you to have a good time and a good experience with them! Bonnie helped me through the process of cancelling and was so understanding and quick to respond! I've never had such a good experience!
These guys have been robo calling me for weeks. When I pick up it's always an automated message claiming I have some billing issue that needs to be resolved.
They give two options when I stay on the line: save my space and have someone call me later or leave a message. I've done both and have yet to hear from a human.
I'm certain I owe nothing and I'm getting increasingly frustrated with these calls.
Paramount please stop sending me automated messages.
Porter at Paramount Acceptance was very helpful getting a problem with my account resolved. No issues at all.
I have had many issues with charges from VASA that I was not aware were going to be made. I have called Paramount multiple times to figure this out. Most of the time the people who were helping me (on the phone) were super nice and helpful. I believe they did everything they could to help me.
Spoke with a vasa fitness customer service representative named Charlie and she was very helpful and patient with answering questions. Thank you for your service Charlie !!
The representative was very helpful and genuinely cares about Paramounts clients. If I had I business I would train my people to present themselves in the same manner.
Thank you very much
Horrible Customer service. Card expired and still charged late fee. Will loose customer if they keep this up.
I hated everything about this company !! They are a bunch of crooks !! I had my card stolen and canceled it before any fraudulent purchases could be made. I called and told them that a new card was on the way the said okay great call back when you get the new card, little did I know I was going to be charged a late fee. I called back and asked how I could prove my card had been shut down and the lady helping me proceeded to say "do you understand you can't have the late fee waived unless you can prove fraudulent activity" well that's why I cancelled my card right when it was missing right ? To avoid fraudulent charges. I have never made a late payment. This company has the WORST customer service. They do not care who the effect or how they treat you. All they care about is their money. But instead of getting $40 from me every month they can go ahead and get the $65 then never get a dime from me again. If I could give them 0 stars I would. They don't even deserve one!
If there was a way to give negative stars, they would get several from me. I canceled my membership at a gym at the begging of the year and these ass clowns claim i never sent an email and a 30 day notice. NEVER do business with them or any place that employs them. The customer service is awful and by far the worse experience I have ever had with a company. By far worse than AT&T.
Took care of freezing my account in about 2 min. Very friendly and professional
I had to wait a while before someone was able to help me, but Maddy was very helpful and pleasant to chat with.
I used to not like them, then lately they have been a lot cooler about things. I signed up for a month to month pass a month ago. My account info was entered incorrectly. I got a text saying my account was pst due. I was think, great, they are going to nail me for $25. So I called to figure it out. Because my info was entered incorrectly they waived my $25 late fee! I was surprised and happy about it. So I paid a few months in advance!
Shannon was extremely helpful, quick in responding, and thorough in our correspondence.
Hannah was awesome! She helped me with the questions I had and was able to save me a few dollars. Thank you to her supervisor as well.
paramountacceptance.com
