John Tsai

Review of Paramount Acceptance

I am moving back to my homestate and requested the...

I am moving back to my homestate and requested the cancelling of my membership. Call and asked what information they need me to provide, and they said a copy of the driver's license will do. I sent the mail over and call to ask a few weeks later whether it's processed or not. They told me they received it but it was not valid because my driver's license was issued before the move out date.

First of all, they should have clearly specified that the criteria of the issue date when I called them. In fact, if I didn't call them to double check the status of my account they would probably just continue charging without even notifying me.

Secondly, they require some sort of utility bill/morgage loan or whatever that has my name on it. I live with my parents and all those things are under their name. There goes that.

So I am left with two option, get a new driver's license for no reason or provide my credit card statement that's under that address. What really tipped me of was the fact that they could have told me everything when I first called them. Now I will be charge for an additional month. This gives me a feeling that they did this on purpose.

By the way, their customer service's attitude is one of the worse I have ever encounter. I explained my situation to them and all they do is repeating "we need "a list of things" (which 90% I couldn't provide) or else there's no way I can help you. Everything was listed in contract so you should know." Despite the unprofessional assistance, their attitude just sounded like they don't want to help you.

I will definitely avoid any gym that has relationship with them. They really need to improve on their customer service if they wish to keep them.