Mary L Locke

Review of Paramount Acceptance

I give ZERO out of 5 stars!!! I COMPLETELY AGREE W...

I give ZERO out of 5 stars!!! I COMPLETELY AGREE WITH ALL THESE NEGATIVE REVIEWS!!!!! I have a gym contract I wanted to cancel due to not being able to attend the gym as I thought I woulD. I was told I COULD NOT CANCEL MY CONTRACT UNLESS I HAD A MEDICAL EXCUSE, OR A LEASE SHOWING I RELOCATED TOO FAR FROM THE GYM. What does ANY OF that have to do with MY GYM CONTRACT!!! Why does any upstanding company care about a customer's REASON for canceling. IT'S OUR MONEY!!! That makes them look greedy and very unprofessional! So, after they deducted my money for an entire year where I WAS NOT ATTENDING THE GYM, I finally got a Dr's medical excuse.......would you believe the representative then told me it was not in my contract to use a medical excuse unless I was a part of the gym's TRAINING PROGRAM. WHAT THE HELL DOES THAT HAVE TO DO WITH ANYTHING!!!! The representative named EMILY said there was no notes showing I was told I needed a medical excuse. I'm sorry, but, it is not my problem that YOUR representatives did not keep good notes. Why would I call repeatedly unless I was told this??? So I asked Emily for her supervisor, she tells me she is the supervisor (classic denial statement). I said, you are not over this entire company, who is YOUR supervisor, or give me the number to your headquarters. With an attitude, she proceeds to tell me she will email the gym and see if I was on the training program! I said I don't trust you to email, let's call them on three-way. Ms. Emily the supervisor says, they don't like me to call, they only like me to email them. But....Your....A.....Supervisor.....You....Should.....Be .......Authorized....To......Make.......Calls. I say that's okay, I will call the gym myself. The young lady at the gym had the UPMOST PLEASANT CUSTOMER SERVICE AND SHE CANCELLED MY CONTRACT SIMPLY BECAUSE I ASKED HER TO RIGHT THERE ON THE SPOT. Hello. Ms. Emily of Paramount Acceptance and everyone what works there, you need to call this young lady from the gym and get on her TRAINING PROGRAM FOR CUSTOMER SERVICE!