Paramount Acceptance Reviews

So i called to work things out with my account. Doris was so helpful in getting thing worked out. I really appreciated her help.
They are so freaking awesome with there customer service. Vasa in Layton is freaking awesome to. Thanks

Sofia did a great job of helping me figure out my issue and I am happy with the results.

The chat tool was very useful and the support associate was friendly and helped me with my question quickly and accurately.

Very quickly and painlessly helped me cancel the gym services I was no longer using.

Bonnie was awesome. My kids haven't stepped foot into the gym since signing up and cancelation online was beyond irritation. I called and spoke with Bonnie and she got it settled immediately. Very professional and courteous. Whoever is listening to the calls, give her a raise....she saved you all 2 memberships

I am a new member to VASA and I had issue with my Paramount account. I contacted Paramount and a customer service member, Stephanita, answered all my questions and was able to resolve the issue very quickly. Stephanita was very friendly and polite and extremely helpful. Thank you Paramount and thank you Stephanita for being so wonderful to work with.

They were will to work with me in regards to our payment. No hesitation to wave my late fee.

I needed to cancel my son's membership within the 3 day window after we signed the contract and the people that helped us were great!. They were very polite and took care of it right away and got all my money refunded in a timely manner. Very impressed.

I cancelled my wifes gym membership months prior to catching Vasa really never cancelled it. Called in to Paramount Acceptance to get this issued fixed. I worked with RJ and his supervisor Braxton. They were awesome to work with and fair. I highly recommend these 2 as they followed through with everything they said they were going to do. Thanks RJ and Braxton!

While they act nice on the phone, they have this habit of not cancelling things even after confirmation emails are received from both Paramount Acceptance and Vasa. Both times that I have had a gym membership with Vasa, they have haven't canceled my personal training sessions after I was told it was and continued to charge me for 4 months after. They did not cancel it until I called three times within a week period, each time becoming more and more upset. Why do they have to wait until members become upset and cancel their membership completely before they do what is asked of them. Either Vasa needs to communicate better with Paramount Acceptance, or they need to do a better job at listening to Vasa. Either way, there is a serious lack of communication somewhere.

The gentleman that assisted me helped me change many account details in a rather timely matter. Thank you very much

The problem was resolved quickly and by an efficient, amiable, professional lady named Nancy.

Great customer service. Tommy was very professional and helpful.

Tanner was super helpful, knowledgeable and helped me out as much as he could with my payment due. Very great experience!

Bo and Paramount Acceptance helped me close my horrendously mismanaged account with Professional Fitness and actually set me up with a smaller closeout charge than I had expected.

Admittedly, I had some trouble making payments late last year and was getting 1-2 calls a week from Paramount employees but that's understandable since I was under contract to make those payments. They were never rude, pushy or manipulative and were actually pretty understanding when I explained my financial troubles.

However, I have to take one star off for a lack of communication when it came to closing out one of my accounts. I got e-mail confirmation with a different Paramount employee back in March of 2016 that he'd processed everything, but apparently one of them couldn't be closed out because it still had a balance, and this was never communicated back to me. The balance actually snowballed out of control without my knowledge and I never got a phone call, but luckily Bo was able to work this out for me when I explained what was going on and provided the e-mail correspondence.

Kylie was so awesome and helpful. She took care of my problem and treated me as a valued customer.

Did an amazing job at finding a solution to my problem based on my situation being stuck in a contract with another gym whose cancellation fee is ridiculous. Thanks so much for patiently helping and answering all my questions!

Lots of help. Great customer service. Fast and efficient.

Great customer service helped me out by waiving my late fee because I had a fraud on my previous bank account and forgot to switch banks on file.

Logan was easy to work with. I was particularly unhappy because I had been trying to cancel my membership for some time and was very frustrated. He worked with me and listened to my issues.

Worked with Brinley to cancel membership since I was having a hard time completing the form online myself and had a few questions. She was so friendly and responded very quickly.

When I did s little research I was scared because everything was negative, but my experience was great. I had to cancel because I moved to SC. Lindsey handled my account in a Professional and quick manner.

One star is a flaw... they should be able to be rated a 0.... they and gold's gym are the shadiest company on the planet..... how are they still allowed to operate????

I talked to Bonnie from paramount. She was very helpful and made my entire experience much less stressful than I thought it was going to be. I ve delt with similar companies in the past but she made it she made it the easiest by far.

Unprofessional and straight thieves. We have had VASA for over 2 years, called to cancel during the Covid pandemic and they required us to pay for 30 days of use before canceling. Remind you they are NOT open. No cancelation fees but the 2 months and 70 dollars later more than left a sour taste. This company has zero accountability and no heart. Worst customer service ever. VASA corporate should hire a company who cares about its customers more, sad representation of company.

I just want to say that my experience with Paramount was amazing they were willing to help me with my payment and my representative was so nice and made me feel like l wasn t just another number !!! Vasa upped their game by employing Representatives that leave you feeling appreciated !

Paramount Acceptance has great customer service i was helped by a rep named Shannon who was quick and efficient in helping me take care of my account and needs.

The lady who helped me, although I can't remember her name, was wonderful. I had a situation that had gotten more and more complicated, and was being told different things, and then she took care of everything with no problem.

Paramount acceptance AKA vasa fitness is by far the worse customer service i have ever expraince. I cancelled my account back in February more then 6 months later i see a charge on my account for $97. Then they stated that I never asked to cancel my membership. I asked for a supervisor and to have the call recording pulled and they refused to do so. I never talked to a supervisor. I will be charging back the payment and reporting the issue to the BBB. I am so disgusted by the way they treated me.

Liz was very professional and a pleasure to speak with. She was very informed and took care of my problem immediately.

Brinley was very kind, respectful, and prompt. He did not hesitate to accept my request and made the whole process very easy for me. I was pleasantly surprised at how wonderful the customer service was. No complaints at all.

I had a great experience with Rachel. My wife and I had called multiple times to try and get a resolution to a problem with our account that we were trying to work out because of the pandemic situation and my wife was given the runaround a little bit and was cut off several times. But Rachel was able to turn things around and turn a bad experience into a good one. Thanks Rachel!

Very helpful and fast. They were able to take care of my needs.

I had the pleasure of being assisted by Maddy, she was quick and courteous. All my issues were resolved in like 5 minutes tops. Great service!

This company is a surrogate for VASA Fitness. They are part of the VASA rip-off program that charges for hidden fees (a "monthly rate protection fee" of $45 that effectively guarantees that your monthly gym membership will be about $4 per month higher than what you think.) In my case, the VASA manager in American Fork lied when he told me that my only expense after signing up will be $19.99 per month plus tax on a month-to-month basis until I cancel. Then he pushed a electronic signing pad toward me, I signed up, then much later learned about the fee.

After one year, I cancelled. Following that, I noticed a new $45 fee had just been charged. I disputed the payment with Chase VISA. Instead of responding to Chase with validation of the charge, Paramount just charged me a $25 late-payment fee and started trying to collect.

I have tried to resolve this as a matter of principle, not money. Paramount representatives are as rude as possible with a "too bad" attitude. This company is clearly part of just another health club rip-off scheme.

I have filed complaints with the BBB, Utah Consumer Protection and the CFPB against both VASA and Paramount Acceptance.

There is a good reason why Paramount has a 94% negative rating and VASA has a low (B) rating with the BBB. These companies are partners in a consumer rip-off scheme. My advice is to stay away from VASA and never do business with any company that uses Paramount. It's a sure sign that there will be something shady going on behind the scenes.

One can easily understand after dealing with this company why they are 2 stars in nearly 200 reviews. I would give negative stars if possible as many others. My barely 18 year old signed a gym membership and moved out of State and they did everything they could not to cancel his membership claiming he had to have a major credit card or utility bill. The kid had neither. I finally got them to accept his driver's license months later. He just gave up trying to cancel his membership due to the headaches. He was told when signing up it would be a courtesy call. Now they are following the fine print in the contract and that is all you can get out of either party. Let's just rip a kid off up to $300 and ask for a delinquent payment as he is in the military and has no money yet. It is sad today to have to deal with such sub standard companies like this one and Evans GA Fitness Center. Where are the companies these days that have a heart or a compassion worker or owner? Our country is all about greed and gaining power over others. I will not bore you with the details of the case as most of you have had a similar experience. I am proud to say my son is now serving our country in the USAF. They are requesting yet another payment to cancel after I requested a refund from his driver's license issued 8/21/2015. Unbelievable!!!! Where is the respect for our young men/woman ; the elite 1% serving our country???? And if the owner responses to this post, I would like to have your name as your company basically claims you are unreachable and do not deal with any customer EVER, as I asked to talk with you before writing this review and was told it was impossible to even receive a call back from you. Spoke to Ivy and Robert at your company and a few others I did not keep their names. If your membership has this company's name associated with it....do yourself a favor and DO NOT SIGN and go elsewhere.

Mady handled my issue within 5 minutes, was very kind, considerate and attentive to my frustrations.

I appreciated the quick and friendly response I received from Whitney. Thank you!

My first experience with them was great. They were very courteous and kind. She listened to what I had to say and discussed a way to work with me and the issues at hand.

I called in response to a late call. I was told my acct was delinquent that I was supposed to pay monthly. Well first red flag. We are life time members meaning we pay once per year. They told us they didn't get our annual payment and we needed to make the payment in order to renew. We have been on auto pay thru our bank for 20yrs or more. I couldn't get online to see my payment so I just paid again with our debit card to make sure our renewal was set. After I hung up the phone I found the proof that our payment had indeed been made so I called back to get the payment reversed as we are on a fixed income.

Noelle checked the records and discovered that VASA had received the payment, noted it, but neglected to post the payment, she posted it for me and is checking to find out why the check hadn't been scanned and getting me my refund. Way to go Noelle you are the best. You need a raise. All companies should have exemplary employees like you.

Horrible customer service can t even change my address the last 4 times I called. How do I expect them to cancel my account without them just doing so the first time I called

Someone at Golds accepted a contract without checking ID and opened an account in my name with some under the age of 18. And now I get a certified letter of suit for 1,115.00 on a 120.00 contract amount. ( 10$ a month) This should be a crime, these people are criminals.

Whitney was nothing but helpful in resolving my issue with a payment discrepancy. My experience was excellent.

Needed to cancel my membership, hadn t been in a long time and am just about to have a baby. Bonnie made it so easy and was such a simple process. Thanks Bonnie!

Liz was very helpful and accommodating when I contacted Paramount Acceptance.

I had a full access membership at VASA fitness, Stop by at the desk to request down grade my membership. I was advise to contact corporate office for contact, called the Corp office and spoke with Rachel, she s is very energetic over the phone also, helpful very friendly and right away consider my request. Kudos... Keep it up Rachel.

I needed to get ahold of a CSR to update a few things in my account and get some questions answered and Sophia was able to help me out fairly quickly. The only reason I don't put 5 stars is there was a bit of a delay in response time.

Paramount Acceptance handled my cancellation quickly and easily. Very good customer service from Shannon I. Thanks!

This company has clean, new equipment and engaging fitness classes. They are prompt when addressing my concerns and when addressing account concerns. Enjoy your journey to fitness here!

Bennie was very helpful in answering my questions and in referring me for help for those things beyond his score. Thanks so much for your professionalism and courtesy.

I spoke with Jessica on the phone. She was very pleasant and very helpful. I had some issues with billing. Jessica actually took the time to go back through and see where the charges came from.

I needed customer service via Chat and the representative Bonnie was very courteous, professional, fast, and easy to work with. A very positive experience, and a huge positive improvement than my last experiences around 15 years ago.

Excellent customer service experience. She was so helpful!

Cole was an absolute delight and very respectful and fast.

Worst customer service, people are so rude! Lol you can judge their customer care by looking at their ratings

I was helped by Jessica today, she was quick, thorough, friendly and I sincerely appreciate her making everything simple. Thank you!

Amazing customer service. I had a little issue with my bill. When I called the person (I wish I could remember his name!) was kind and helpful. He looked over my account and fixed the issue quickly.

Great help! Helped me to the best of his ability. Thanks again!

I believe my rep said her name was Joyce. She was very helpful!

Honestly, I was dreading cancelling my membership because I have heard really bad experiences, but today the representative I had was great! I wish she could have provided me with a confirmation number, instead of having to wait for the email, that would have given me a little more assurance that my request was processed. Thank you!

I was helped by Bonnie. The response time was great! Accomplished my needs and we were emailing back and forth so fast I thought she was there in the room with me. 10/10 would have Bonnie help again.

I was happy that the customer service rep called me back in a timely manner, she was able to help me cancel my guest privileges on my gym membership. She also answered all of my questions! Unfortunately I do not remember her name.

I called in to cancel my membership and spoke to Cheyanne, and she was very kind and helpful and had great patience with me.

Great customer service. I was Busy all day and asked to get a call back. The person made sure to call me twice before giving up. Really appreciate it

Kiya the Russian female with the sexy voice, is the only reason I gave you guys 5 stars she is the pinnacle of your customer service faculty.

I'm mainly rating the guy who helped me on the phone (Coltyn). He was helpful, and made sure to follow through on contacts and when I asked questions did just deflect or give a generic answer, made sure he did the best to get actual answers. If you call paramount try to get ahold of him- great service from him.

Worst billing company. They never return calls, rude, and completely unhelpful.

Rachael was super helpful with my problem. She was professional and fixed my problem in a few minutes.

Very poor communication with this company. Initially when I first signed up for VASA, there was negligence for mentioning any, "contract." As I have never received anything for me to read and agree. That was hell going back and forth with VASA and Paramount. Had to threaten legal action to drop the training for a trainer that did NOT show up for the first appointment and went in to cancel. VASA approved the cancellation, but Paramount DID NOT! That was a mess and I tried to cancel my membership and that was a fight with Paramount that I could not win.
After two years of believing I was locked into a contract, we call for my wife to take over the account. We were told she couldn't and they'll cancel my unused account without hassle...
So she registered and her account goes unused due to a busy summer.
Now... WOW. Apparently she now has a LETTER that says $135.48... She has not received any phone calls, no voicemails, no bills... NOTHING! Was there a problem with her billing? We do NOT know! Just a letter! No itemized bill!
The initial hell I was put through and now they are scamming HER! I think I'm better off reporting to the BBB and FTC. I should send this story to the News Media and Social Media. This is ridiculous!

THEY HAVE OUR BANK ACCOUNT AND ROUTING NUMBER! Seriously NO GROUND to stand on. Scam, scam, scam! America First will contact me if ANYTHING was having trouble processing.

Approved and signed by Trent Silvernail

I keep getting overcharged, even though I paid my overdue. Do not join this gym

I ve had to call in twice for billing questions. One where I had been overcharged and one where it was a charge I had forgotten about. Both times the person I dealt with was courteous and helpful. Top notch customer service from Rachel!

Called to cancel a membership, and took the option for them to call me when I was next in line, which was so convinent, and from the moment I answered it only took 1 min and 23 seconds, and that was mostly to verify account, so quick and so easy.

This gym and it's staff can take my money anyday they understand the true meaning of customer service and I don't even do review.

Not very good customer service. Good quality equipment. Needs better payment options and daycare was a joke. Not worth the $65/month.

Hidden fees upon hidden fees. Had I known this before signing up for a Vasa account I wouldn t have done it. A 30 day notice I want to cancel my account? AKA pay another month because why not. & a $50 charge every year to keep my locked in rate? & another $50 charge for my husband? Ridiculous. Good riddance.

With the help of the personal trainers, and changing some eating habits, I lost 70 pounds from Jan 1, to end of June , 2028. I can t say enough about the friendly and positive attitude of all I encountered at Vasa. I moved out of state where there is no Vasa, and will have to find a replacement. I could search to the moon and back and I doubt I ll find an equal to the folks at Orem Vasa, I would highly recommend them to anyone and all.

If I could give zero I honestly would. I spent two hours of my morning trying to get my bill figured out and if they could lower it because their employee was not very truthful i got hung up on twice. They dont care about their customers they care about money . I will never make any payment agreement with them ever again.

Today I had to call in and cancel my personal training session, which I loved but I am going into a busy season of sports and something had to go. I spoke to Kylie at Paramount and she explained the process of how to cancel and walked me through the steps of doing so. She was a great help, and I super appreciated her kindness and patience!! Thank you, Kylie!

Jesus is very kind helped me with the cancellation

I was initially stressed about having to downgrade my membership, I worried I would get the run around - BUT it was relatively easy. I was able to do everything over email and I was able to discuss with a real live person (Bonnie) and not an automated response. Completely stress-free.

Crooks!! This company is a sister company for VASA Fitness & when I cancelled my membership through VASA I was charged $37.80 but then we see a Paramount Acceptance withdrawl from our checking account for $55.53 which they took without our knowledge. This company is fraudulent & when I filed a report with the BBB, they have hundreds of other people who have filed claims against them. I will never sign up for a gym membership again. They contract through most all of the well known gyms. Customers should be refunded for the money this company has stolen & this company needs to be charged with extortion & shut down immediately.

When I joined VASA the bank information the gym rep entered for my payments was for my savings account?? SAV or CHK I can tell the difference?? I dont have much there so my Savings kept going into delinquent status. I also pay for my Dads membership once again same thing?? It took 2 months to realize what was happening. I called CS they worked with me only because I was physically at my bank re: the issue. My bank was awesome and removed 4 NSF fees and CS finally was able to correct my account with correct payment info. CHK not SAV, this headache could have been avoided had the rep paid attention to me and read the info. Overall customer service was great and didn't hang up on me.

I was able to work with Bonnie today. She was so kind, and resolved my issue quickly! She even provided info I was going to ask for but didn t need to! Thanks Bonnie!!

Bonnie was extremely helpful in assisting me with a necessary cancellation request.

Parker cleared up confusion on my end and helped me find the best solution for my circumstances. I'm very impressed with this quality customer service!

Generally, Vasa is a good gym. My kids liked their daycare. Not a fan of all the extra fees though

Great Customer Service in every way
thank you

Daniel was very helpful and my experience was pleasant due to his awesome customer service!!!!