Paramount Acceptance Reviews

Britnee was very helpful and friendly. I hear a lot about how bad Paramount was to work with. But everytime I have worked with them they have been friendly and easy to work with.

I attend a gym in Birmingham, Alabama and I've been a member there for at least one and a half years. I've canceled my membership before and it was easy but this time is more difficult. The customer service I received was extremely poor. I'm doing all communication over email and I have to say that this process is extremely difficult. Okay, so I'm moving to a school literally 204 miles away from this gym, which is roughly 4 hours away. I am a college student now so I leave next week. The cancellation fee wouldn't be an issue if I wasn't informed by the gym that my fee will be waived due to me starting my fall semester. Also what I do not understand is why I am being charged for a whole month and I'm not even going to be in the state. I get the whole 30 day thing, but that is extremely inconvenient when you're gonna have to pay for a gym membership to a gym you can't even go to. I feel as though this policy is very cruel and does not have mercy towards anyone, not even college students. I am willing to give up my membership now and won't require any further access but instead I have to pay next months bill. I am very displeased with this company and the way it has handled things so far. I would appreciate a resolution and maybe I will rejoin the gym and encourage others to as well; because the gym itself was okay. However if nothing is done, not only will I not rejoin this company but I will discourage everyone I see to not get involved, thus saving them the trouble I am going through.

They helped me cancel my VASA membership and were very compassionate!

Agent that helped me was super helpful and understanding. Great customer service

I had to cancel a membership and sent an email. I was quickly contacted back by Shannon I., who took care of what I need promptly. A smooth transaction.

The woman I spoke to was very kind and professional. She listen to my concerns and did something about it. I m very satisfied with her assistance.

I recently worked with Megan trying to sort out some billing issues and she definitely went above and beyond to make sure I was taken care of. She was able to make the adjustments I needed and did it fairly quickly. She was awesome!

I appreciate the fine service I received from Sophia today, She is very nice and professional

Cole was incredibly helpful. Took care of my problem quickly.

Colleen was so friendly and helpful. She went above and beyond to help out my situation. How nice to be treated like a real person.

My card had expired and one of my payments didn't go through. I talked with their customer service and they were able to get the late fees dropped. Awesome customer service, easy to work with.

I was recently assisted by Anndrea Maynes and the customer service was phenomenal. I requested for my PT account to be cancelled because my 12 month contract was up. The request was processed and finalized very efficiently and promptly I could not be happier. THANK YOU

The customer service was professionally and quick...thanks Rachel

They really work with you if you let them know what's going on and the gym is clean and well put together I'd recommend this gym to everyone.....

For Rachael trying to help with my terrible experience with the salesman at Vasa gym

I worked with Shannon I. Shannon got my issue corrected very quickly. I couldn't have been more pleased with our interaction.

I was seasonally laid off in December. Called and said I needed to suspend my account until I returned to work in April. They said okay. Then they proceeded to charge me again once in February and again today. They billed me on the wrong day, setting it up to ambush my direct deposit the moment it came in. Being laid off Im very short on money, and now I won't be able to make rent unless it's refunded. This is completely unacceptable and I will not do business with a company who engages in such borderline criminal tactics.

these guys are essentially a collection agency, worst service ever

The rep was very friendly, professional and very knowledgeable! He was patient and helped me with all of my needs.

Customer service tech Steve was extremely helpful, courteous and knowledgeable .

I had a great experience with paramount acceptance. The representative I talked to was very kind, professional, and understanding. She was also very informative and made sure that I knew everything that I needed to going forward.

Liz was great, very helpful in processing my request.

Rachel was personable and communicative and resolved my billing issues.

Great customer service!The representative I spoke to answered all my questions with no attitude whatsoever and was very patient.

I had a great experience with the man I talked to on the phone. He was extremely nice and helpful. Good customer service is hard to find these days!

Paramount delivered prompt and courteous service. I was pleasantly surprised by their high level of professionalism.

Vasa is superior to every other fitness gym I have ever worked with, in every way! Thank you Vasa!

I ve heard horror stories but when i was charged a $20 late fee the representative I spoke with was very kind and helpful. Since it was an error with losing my card he was able to refund the charge and it was a quick and painless process.

They have a really good e-mail service, I was really impressed about how fast they can answer my e-mail and question, great team they are!

Resolved the billing issues in my account within 5 minutes and multiple messages. Very responsive and solution oriented.

I had a difficult billing situation that was resolved in a very friendly, professional, helpful, and timely manner. I sincerely appreciate the good customer service I received over the phone. Thank you!

Bo was great and answered my questions politely and professionally. I will just have to wait a month to be certain my account reflects what he told me, but his confidence and help were appreciated.

I wanted to cancel and Brittnee made it super easy everything else was confusing for me but once she emailed me i could just email her back and she gave super fast responces and did everything i asked super helpful and understanding thank you Brittnee

I really appreciated the level of care Tanner showed me I give you guys 10/10 for Tanner

Vasa's cancellation was screwed up when i went to cancel membership my this last Saturday and they over charged me $68. I was very frustrated that nothing was working because when i tried to call back on Monday the lady that answered said she'd take care of everything.
Of course i was stupid and hung up without getting more information. I called back the next day because i never heard a status report back from the lady, and sadly i don't remember her name. Anyway, when i called back the second time, there was a poor connection and i lost service. Which in all honesty was okay because the third time I called back i was put on the phone with Nancy.
THANK YOU NANCY!! She listened to my situation and said she would call me back with what her supervisor would do about my situation. She called back that afternoon, and since i was busy she was amazing and left a message. She told me that she had not yet got a hold of her supervisor but would call me back the next morning with new information. And just wanted to let me know that she hadn't forgotten me or my situation.
This morning I got a call from her and she reassured me that everything was going to go through and if i had any questions to call her.
I loved working out at VASA but I'm leaving on a mission and i have to cancel. I had the fitness membership and that was so nice because i travel a lot so it was nice to be able to workout at the different locations.
Over all with the pain of trying to get everything cancelled, Nancy was my saving grace.
Thank you for doing your job effectively! High praises your way!

They were great to work with and ended up refunding my yearly fee!

Had trouble with registering for the app so I could sign in. Jumped on Live Chat for help. Bonnie did a great job resolving the issue and getting me all hooked up.

Great to work with. Super friendly and helpful over the phone. Only annoyance is that my billing (going through bank account routing rather than CC), means that their system thinks my card has expired/there s a billing problem, so I get recorded calls about call us to fix a problem with your billing info or update your credit card, which has expired ... other than that system annoyance, the customer service is surprisingly pleasant and easy to work with.

The agent I worked with was very professional but more important she was kind, considerate and caring. I appreciated her manner to resolve the issue appropriately, quickly and her calm demeanor. I am a customer service manager at my employ and would hire her in a heart beat. Thank you!

Very helpful in accommodating my financial needs in a cancellation matter. Saved me a lot of money.

Julia was very helpful and professional. She answered all of my questions.

I always have an easy and good experience with this company. Great customer service! Thank you!

I had called multiple times about cancelling my Vasa membership and the personal trainer, but there wasn't much help from everyone I had talked to. They hung up on me and gave unnecessary attitude. The supervisors never were around when you asked to speak to one. Here comes the one and only savior that worked there here name was Solange. She was amazing, professional, and really helpful when asked my questions. I appreciated her help so much.

Excellent customer experience. I wish everyone could have such a helpful and friendly staff.

They don't even deserve 1 star but whatever I'd give them negative 1 million stars because this company sucks and they obviously don't care about their customers (makes me wonder how they treat their employees) which is typical of big corporations but damn are they some greedy bastards. I live on a budget so to payback the payments I fell behind on (yes, my fault) I set up a payment plan with them for every 2 weeks to debit my account but when unauthorized charges come out 2 weeks in a row that will take my account negative they say they can't do anything about it..that it has to go through and then they can reverse it and they will cover my overdraft fees......really you can't void it the same day it was charged?? Even though you can see on my account it states a bi-weekly payment...but OOPS.. you just don't know what happened..and all of a sudden you're going to be generous and cover OVERDRAFT FEES... sounds like some bullshit to me. Not to mention all of the fines and additional fees they added to my account and not marking NON RENEWAL on my contract like I asked. Oh , and they try to say they're not reporting to the credit bureaus hahaha bullshit. They're really unwilling to work with you and your situation they just see you as a bank account not a person and forget trying to just cancel with them. Pretty much if you sign a contract with them you are agreeing to give them your soul. If Golds Gym/Paramount acceptance was a person I'd tie them to a chair murder their family in front of them and then serve them the flesh of their loved ones

Horrible policies! I dont even want to put 1 star on here. can never get a hold of anyone and they charge me out the a** for things i didnt even kno i had

I needed some help with my new payment method on the their account portal and the agent helped me out completely. I'm very satisfied!! Thank you!

I needed help getting some things taken care of from the Paramount customer service team and Bonnie was AWESOME to work with. She was clear on what was needed from me, and didn t leave me hanging, without answers to my questions!! Thanks so much for your help Bonnie and making me feel like you cared about what I was needing!!

Malana

Customer experience was awesome. I spoke with cole.

If I could rate this a negative 10 I would! I keep getting multiple calls from this place DURING business hours saying I owe them money for my Gold's Gym membership, which is impossible because I pay my membership fee's on time EVERY month, though I'm guessing they still have my old credit card under the account which is a complete farce seeing as I've been into Gold's Gym THREE times in the past to give them my new card number. Now I'm having to bring lawyers into the whole situation, this place is a crock! Do not trust Gold's Gym or Paramount Acceptance, avoid them both like you would a plague! NOT HAPPY.

Brinley was very helpful and accommodating. Very thankful!

I was really impressed with Julia and her ability to resolve my situation so flawlessly. It s nice knowing that customer loyalty exists and there s someone to listen to my point of view.

They made it very easy and seamless to reactive my gym membership. Great customer service!

Tanner was professional and friendly, knowledgeable and articulate. My issue was taken care of in short order and my hat is off to him for great customer service!

I"m super upset, you keep charging me a ridiculous monthly amount 71.22 for two months now when i was on 10 dollar month no contract. I told Vasa to cancel my membership 6 months ago... they never did, i changed my credit card now you are charging me reidiculous amounts, i paid anyway and 2 months ago after i paid i said now TAKE ME OFF the membership and billing. YOu never did now I owe 71.22 for two months, they have ignored my emails and requests to quit yet keep charging...

I just wanted to let your company know that Ivey is an EXCEPTIONAL employee and represents your company to a HIGH STANDARD !! The situation that I am going through Ivey really took the time to help and understanding my situation and not treating me just like another phone call like some companies do. Ivey is a Wonderful and Sweet person and just a great person all around !!

Fast and pleasant experience canceling my gym membership policy.

I have had billing issues ever since I signed up . Probably one of the worst company s I have ever worked with. I waited on the phone for 45 min just to talk to a supervisor which none of my issues were resolved . This company is a joke !!!!

Shannon helped me out and she was so kind and made sure to help me understand everything. great service :)

I always pay on time, and the one time I didn t they helped me out by waiving that fee. That let s me know they really care

She was very helpful and patient. Thank you Rachel.

I love their customer support. They are always so helpful! Thank you, Sophia.

I was having issues with my Vasa fitness account, which end up being an issue that I accidently created. The agent was able to assist me with the data changes that needed to be made.
Unfortunately their verification process isn't the strongest through chat. This has me worried for any future social engineering attempts towards this company. Barcode, phone number and address is not sufficient enough to allow people to make changes to their account. Please update this lack of security in your verification.

They were very nice and handled everything quickly and efficiently. They understood my problem and gave me no hassle while signing me back up.

The service was horrible. I wanted to cancel the member ship in August. The fitness Riviera gave me their number and I called. A lady answered me. She told me she will process my request after I told her what I want. I also give her the information she needed. And I asked her if I can get a note something. She said no. But in Sep. I was charged again. That made me really upset. So I changed my credit card. This month Oct. they were trying again to charge me. Of course not through. They called me and I told them. They said there was a record I did call them request cancellation. But I did not write email request. So it was my fault? What a mess company! And then there is a cancel fee. Be careful everybody if you go to a fitness you need make sure which company carry it!

Whitney was very helpful in assisting me obtain documentation for my employer in regards to a fitness reimbursement. The standard ACH list of transactions was not acceptable and she went above and beyond to provide a customized letter. I hope this will become a standardized as and other will need such documention every year. Thank you!

Called in to update card info and got the pleasure of talking to Bo. He was quick and very very helpful. Pleasant mild mannered and a great example of how customer service is done!

Great communication. Helped my wife and I cancel our Vasa memberships and waived the month s notice fees to help us save for moving. Thank you!

I was extremely happy and satisfied at the excellent customer service given.Very professional and helpful.

The customer service was great and he was very quick!

Had a prob with my account. Was avoiding calls due previous dealings many years ago, but customer service was very helpful, calm and kind. Very most appreciated

After being sent in circles to handle a billing issue, Maddy was finally the one to get the job done. THANK you so much, Maddy!

Sophia was great and helped me close out my account. Great customer service

I just wanted to leave a review for a employee named Christian, He was very understanding and went above and beyond to help me and very patient with me. He took his time and helped me resolve a issue without just letting me off the phone upset. Also paramount is a very strict company when it comes to the vasas costumers but today they also did help me rand worked with me and Christian to have a better outcome on my concerns and issues.

Excellent Customer Service! Quick responses and very articulate in answering questions!! Totally recommend!

Definitely read the fine print! Gym contracts are BS. I don't envy the people working to help the gym doop people but Shannon was very helpful. I didn't have to pay the fee for ending the contract. I would have given 5 stars but after being told no future charges would be incurred, they charged me anyways. I got it back through my bank so no loss. Last gym membership I'll ever have. Lesson learned!

HORRIBLE company, highly unprofessional, illegally take unauthorized money from your account - AFTER it's been paid off!

Contacted them via Email to have an error with my last name corrected. Corresponded with Alex who was very helpful and made the process quick and painless.

I went online to cancel my Vasa Gym membership and the site kept telling me that there was an error and to contact Vasa directly. I waited a few days and saw that my cancellation fee had gone through twice during my attempts to cancel online. I called Paramount and the representative helped me immediately with my options and was able to get a refund processed and my membership cancelled immediately. I was very happy with the service I received on the phone. It even gave me the option to receive a call back rather than waiting on hold, and I received the call very quickly.

The people I have talked to were very helpful and nice. It took a couple times calling to get my account kinks worked out.