**UPDATE**

**UPDATE**

After my original one star experience and review, Robert reached out to me from Paramount to apologize and to fix the issue. He was very helpful and professional, and I would rate that experience 5 stars. I have to dock a star though for the initial interaction, and another star for the lack of an online cancellation process.

**Original Review**

By far the worst experience I have ever had trying to cancel a membership anywhere. First, they removed the option to cancel your account online (it's 2019!!) The reps that I talked to were completely unhelpful, and even dishonest. They tried to charge me a fee for cancelling within six months, even though it had been more than six months. When I pointed that out to them they put me on hold for five minutes to talk to their supervisor. Then they came back and told me that they would be willing to waive the fee and acted like they were doing me this big favor, even though there shouldn't have been a fee to begin with. Then they used this "favor" as a way to try to guilt me into paying another fee that also wasn't in the contract. I had a similar experience with two different reps, and when I tried to talk to a supervisor I was put on hold for ten minutes before they just sent me to voicemail. The worst part is I actually liked the gym before this, but after this horrible customer service experience I will be telling everyone I know to steer clear, and I certainly won't be returning as a customer.