I love the Vasa in Riverton so much but I have had...

I love the Vasa in Riverton so much but I have had SO many issues with billing. I was charged several times, in one month (this has happened for the last 4 months) and they charged me $35ish when I was only supposed to be charged $21. So the past 4 months, I have been charged close to $300! I have spoken with several different employees of VASA over the phone & all of them were rude, didn't/couldn't answer any of my questions & were not helpful or nice at all. BUT today I called in because I got a text AGAIN, saying there were issues with my payment blah blah blah and I spoke to a woman named Alyssa. She changed my whole view of this company. She was SO helpful, patient and knowledgeable about every single thing I asked her. She took the time to explain everything to me, she understood my frustrations and even offered to waive several of the fees they say I owed them (which is BS!)
and she didn't haggle me when I asked to cancel!
Vasa really is a wonderful gym but they need to train their customer service reps in a bad way because they are the reason Vasa is getting a bad name. Every person/friend I have talked to all said that their customer service reps were the reason they cancelled and have left so many people dissatisfied and straight up mad.
So therefor they warn/talk very badly to everyone and anyone about Vasa.
My bank even tells their customers to change their account info because of how bad VASA is and will continue to charge their accounts even after they cancel, so even my bank is willing to cut their losses with VASA just to help out their customers! That is NOT GOOD AT ALL TO HAVE BANKS AGAINST YOU (VASA!)
Train your customer service reps ASAP because they will make or break the success of VASA. Guaranteed.