I called them to transfer my VASA membership to a ...

I called them to transfer my VASA membership to a different gym. They answered within ten minutes (they have a feature where they can call you back instead of leaving you on hold the whole time), and the man on the phone was kind and solved my problem quickly. Good luck trying to quit the gym though if that's what you're trying to do- VASA makes it as hard as they can! Paramount won't do it over the phone.